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Mis fortalezas se centran en las siguientes áreas de actuación:
Dirección de marca y productos: Desarrollar, promocionar y rentabilizar canales de servicios y medios de pagos adquirente. Asegurar el cumplimiento normativo y eficiencia de servicios electrónicos.
Dirección de proyectos: Automatizar y optimizar procesos y estructuras organizacionales basados prácticas Lean Six Sigma e ITIL, aplicando estándares de control y gestión PMI PMBOK, implantación de sistemas de calidad según normas ISO 9001:2000.
Mis competencias más sobresalientes son: el trabajo en equipo, orientación a resultados, liderazgo, negociador, creador de conocimiento, visión estratégica y de conjunto, resolución de problemas, creativo y analítico","rawText":"Trayectoria de más de 20 años en el sector financiero nacional, teniendo como principales responsabilidades las siguientes; Dirección de productos mejora continua de procesos e implementación de estándares de gestión empresarial. Mis fortalezas se centran en las siguientes áreas de actuación: Dirección de marca y productos: Desarrollar, promocionar y rentabilizar canales de servicios y medios de pagos adquirente. Asegurar el cumplimiento normativo y eficiencia de servicios electrónicos. Dirección de proyectos: Automatizar y optimizar procesos y estructuras organizacionales basados prácticas Lean Six Sigma e ITIL, aplicando estándares de control y gestión PMI PMBOK, implantación de sistemas de calidad según normas ISO 9001:2000. Mis competencias más sobresalientes son: el trabajo en equipo, orientación a resultados, liderazgo, negociador, creador de conocimiento, visión estratégica y de conjunto, resolución de problemas, creativo y analítico","canEdit":false,"editUrl":"https://www.workana.com/freelancer/cf299770e5ce6c1c75b1abb169897be7/profile/description","g11n":{"edit":"Editar","save":"Guardar","cancel":"Cancelar","warning":"Cuidado: No compartas datos de contacto o podrás ser bloqueado.","expandText":"Ver más detalles","collapseText":"retraer","placeholder":"Sintentiza en pocas palabras aquello que mejor te define como profesional. Muestra al mundo lo que puedes brindar para darle dirección a tu carrera freelance. Ej: Diseñador de imagen y sonido especialista en videos institucionales y retoque fotográfico"},"validation":{"required":true,"min":20}},"history":{"section":"history","title":"Historia laboral","dangerouslyWillBeRenderAsHtml_text":"Gerente Procesos de Negocios    02/ 2016 – 08/2017 en la Vicepresidencia Ejecutiva Procesos de Negocios y Proyectos de Banco Activo.
Funciones: •    Gestionar la transformación del modelo de atención de necesidades internas (requerimiento, incidentes, peticiones, problemas y control de cambio) del Banco, basados en principio ITIL. • Reestructurar la metodología de consultiva de procesos, documentación, control y administración de activos de información de procesos (Lean Six Siga y BPM). • Definir y desarrollar los subsitemas de gestión empresarial para elevar la eficiencia y excelencia de servicios y gestión del Banco (ITIL, ISO, APQC, SOA). • Dirigir, desplegar y asegurar la ejecución de las estrategias para la gestión de procesos en concordancia con el plan estratégico y modelo de transformación del Banco.
Gerente de Línea Productos Electrónicos 03/ 2011 – 01/2016 en la Vicepresidencia Ejecutiva Productos y Servicios en Banco de Venezuela y Servicios
Funciones: • Diseñar y desarrollar nuevos canales de servicios y comercialización. • Conducir e impulsar las acciones de mejora y actualización de los servicios de banca electrónica (personas naturales y jurídicas). •    Diseñar y gestionar programas de lealtad. •    Plantear y conducir las estrategias para incrementar la rentabilidad e impulsar el cumplimiento de metas a través de campañas y promociones del negocio Adquiriente y para el uso operaciones electrónicas. • Velar por el cumplimiento normativo, metas de rentabilidad, efectividad y objetivos de los servicios de banca electrónica y medios de pagos Adquiriente.

Gerente de Apoyo / Especialista Senior    02/ 2002 – 01/2016 en la Vicepresidencia Ejecutiva Tecnología y Procesos de Banco de Venezuela.
Funciones: •    Dirigir el desarrollo de las estrategias de la organización en alineación con los objetivos de eficiencia operacional y financiera planteados para el periodo. • Liderar equipo en las intervenciones consultivas de ingeniería organizacional, diseño y desarrollo unidades funcionales siguiendo criterios de eficiencia operacional y financiera. • Diseñar la metodología para el análisis y dimensionamiento de plantillas y esquemas de gobierno corporativo y control de unidades funcionales. Coordinar el Comité de Estructura, órgano éste encargado de evaluar, administrar y aprobar las adecuaciones organizativas y de plantilla de la institución. • Liderar equipos y rol consultor para orientar la ingeniería de procesos bajo el enfoque SIx Sigma. Énfasis en los procesos admisión, recuperación y administración de créditos (Productos activos personas naturales y jurídicas). • Ejecutar las acciones de intervención como parte del equipo de proyecto para la reorganización, ingeniería, adecuaciones normativas e implementación de sistemas y/o aplicativos en los procesos de medios de pago y créditos al consumo.","rawText":"Gerente Procesos de Negocios 02/ 2016 – 08/2017 en la Vicepresidencia Ejecutiva Procesos de Negocios y Proyectos de Banco Activo. Funciones: • Gestionar la transformación del modelo de atención de necesidades internas (requerimiento, incidentes, peticiones, problemas y control de cambio) del Banco, basados en principio ITIL. • Reestructurar la metodología de consultiva de procesos, documentación, control y administración de activos de información de procesos (Lean Six Siga y BPM). • Definir y desarrollar los subsitemas de gestión empresarial para elevar la eficiencia y excelencia de servicios y gestión del Banco (ITIL, ISO, APQC, SOA). • Dirigir, desplegar y asegurar la ejecución de las estrategias para la gestión de procesos en concordancia con el plan estratégico y modelo de transformación del Banco. Gerente de Línea Productos Electrónicos 03/ 2011 – 01/2016 en la Vicepresidencia Ejecutiva Productos y Servicios en Banco de Venezuela y Servicios Funciones: • Diseñar y desarrollar nuevos canales de servicios y comercialización. • Conducir e impulsar las acciones de mejora y actualización de los servicios de banca electrónica (personas naturales y jurídicas). • Diseñar y gestionar programas de lealtad. • Plantear y conducir las estrategias para incrementar la rentabilidad e impulsar el cumplimiento de metas a través de campañas y promociones del negocio Adquiriente y para el uso operaciones electrónicas. • Velar por el cumplimiento normativo, metas de rentabilidad, efectividad y objetivos de los servicios de banca electrónica y medios de pagos Adquiriente. Gerente de Apoyo / Especialista Senior 02/ 2002 – 01/2016 en la Vicepresidencia Ejecutiva Tecnología y Procesos de Banco de Venezuela. 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