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Nombre de la empresa: Hewlett Packard Enterprise
Puesto: Consultor de distribución de servicios IT
Ubicación: Ciudad Autónoma de Buenos Aires y Ciudad de Córdoba
Periodo: Agosto 2007- Enero 2016

Descripción
Posición estratégica enfocada en el diseño, entrega, manejo y mejora continua de la tecnología de la información (TI) usada dentro de una organización.
El principal objetivo del rol es velar para que los procesos, la gente y la tecnología estén disponibles en tiempo y forma a fin de que los requerimientos de negocios sean alcanzados y superados. Idioma utilizado para el desempeño del rol, oral y escrito: Inglés.
Responsable de análisis y mejora de nivel de servicio (Change Management). Capacitador. Asitente de Project Manager. Manejo de incidente.
Clientes asignados: American Airlines, Sabre, Alcatel Lucent, Delphi, Mass Mutual, Arcelor Mital, entre otros.
Tareas:
 Análisis de cambios. Resultados, tendencias, planes de acción. SLAs, KPIs, OLAs.
 Coordinación de reuniones de cambios significativos (futuros) y fallidos (implementados). Aprobaciones/rechazos.
 Proceso de decomisión y migración de infraestructura.
 Capacitador (entrenador de rol y de aplicaciones específicas de procesos).
 Planificación y coordinación en la implementación de cambios.
 Coordinacion de equipos ante disrupción o fallas en servicio (incidentes). Guardias 24x7.
 Reportes y documentación.

ENGLISH:

Position: IT Service delivery consultant- Several roles
Company: Hewllet-Packard Enterprise Services
August de 2007 – January 2016 (8 years 6 mnths)
Buenos Aires and Córdoba

Role description:
The main goal of the position is to ensure that the right processes, people and technology are in place so that the organization can meet its business goals.
Service level Analysis and improvement under Change Management procedures. Incident focal point for clients. Trainer.

Some of the tasks of the roles included:
o Documentation processes: creation, updates, translations.
o Changes analysis. Results, trends, action plans. SLAs, KPIs, OLAs.
o Host meetings for significant changes (future) and failed (implemented). Approvals/rejections.
o Decommission process and infrastructure migration.
o Trainer (own role, specific processes and applications needed by technical employees).
o Plan and coordination on the implementation of changes.
o Technical team’s coordination under service disruption or failure. 24x7 on call.
o Project Manager assistant.
o Reports.
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