Alejandro B. freelancer experto en Database, Linux, Microsoft Windows Server

Alejandro B.

Service Delivery Manager at Softtek

5.00 / 5


IT & Programación

Habilidades (Máximo: 7)
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Calificaciones de clientes (2)
Freelancer Uzziel G.

"Excelentes consultores y profesionistas con amplia experiencia, los recomiendo mucho, volveremos a trabajar con ellos"

Mexico Uzziel G. Hace un mes

Tunning y optimización en Sql Server
Freelancer Eduardo M.

"Not only resolved my problem, he went deep into new solutions for my project. Excellent guy"

Argentina Eduardo M. Hace un mes

Oracle Tunning y Problemas varios
Sobre mí
•    13+ years of experience on IT
•    10+ Years as an IT service manager
•    Manage, develop and oversight of enterprise-wide process standards for service delivery.
•    In depth expertise for a wide range of enterprise infrastructure areas.
•    End to end IT management: Infrastructure, Application, Development, End User Support, etc.
•    ITIL extensive knowledge
Historia laboral
* Softtek: Softtek – IT IS

·    Provide IT account management services for various global outsourced customers.
·    Deliver and lead key metrics and tasks to improve and deliver stability for customers.
·    Identify, Communicate and Implement process and procedure improvements across all areas.
·    Manage, development and oversight of enterprise-wide process standards for service delivery.
·    Ensure the following is being applied and current: maintenance, security patching, backup and recovery, while eliminating points of failure to ensure infrastructure stability.
·    Liaised between Softtek and IT Directors, Managers and Executives of different customers to ensure escalations are addressed and resolved within agreed service levels.
·    Implementation of the IT Service Management organization, defining objectives, scope and deliverables for the project.
·    Sales engineering and solutions team support on proposals for potential customers as Infrastructure Subject Matter Expert.
·    Technical advisor for internal and external assessments.
·    Project Valuation
·    Statement of work elaboration and revision
·    Finance accountability.
·    Coaching
·    Mentoring
·    HR Management (interviews, new  hires, departures)

Proyectos finalizados: 2

Posición del perfil: Silver

Calificaciones de clientes 2

Último login: Hace 9 horas

Registrado: Hace 6 meses

Mis Habilidades Principales

Database 45
SQL Server 37
Linux 1
Microsoft Windows Server 1