Alejandro B. freelancer experto en Database, Linux, Microsoft Windows Server

Alejandro B.

Service Delivery Manager at Softtek

5.00 / 5

Mexico

IT & Programación

Habilidades (Máximo: 7)
Calificaciones de clientes
Freelancer Uzziel G.

"Excelentes consultores y profesionistas con amplia experiencia, los recomiendo mucho, volveremos a trabajar con ellos"

Mexico Uzziel G. Hace 2 meses

Tunning y optimización en Sql Server
Freelancer Eduardo M.

"Not only resolved my problem, he went deep into new solutions for my project. Excellent guy"

Argentina Eduardo M. Hace 2 meses

Oracle Tunning y Problemas varios
Sobre mí
•    13+ years of experience on IT
•    10+ Years as an IT service manager
•    Manage, develop and oversight of enterprise-wide process standards for service delivery.
•    In depth expertise for a wide range of enterprise infrastructure areas.
•    End to end IT management: Infrastructure, Application, Development, End User Support, etc.
•    ITIL extensive knowledge
Historia laboral
* Softtek: Softtek – IT IS

·    Provide IT account management services for various global outsourced customers.
·    Deliver and lead key metrics and tasks to improve and deliver stability for customers.
·    Identify, Communicate and Implement process and procedure improvements across all areas.
·    Manage, development and oversight of enterprise-wide process standards for service delivery.
·    Ensure the following is being applied and current: maintenance, security patching, backup and recovery, while eliminating points of failure to ensure infrastructure stability.
·    Liaised between Softtek and IT Directors, Managers and Executives of different customers to ensure escalations are addressed and resolved within agreed service levels.
·    Implementation of the IT Service Management organization, defining objectives, scope and deliverables for the project.
·    Sales engineering and solutions team support on proposals for potential customers as Infrastructure Subject Matter Expert.
·    Technical advisor for internal and external assessments.
·    Project Valuation
·    Statement of work elaboration and revision
·    Finance accountability.
·    Coaching
·    Mentoring
·    HR Management (interviews, new  hires, departures)

Proyectos finalizados: 2

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