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Oficobros S.A.
Departamento Computación

Dic.1998 – Dic. 2007
ICE
Servicio al cliente (1115 )
Call Center (Atención de clientes por medio de teléfono)

Dic.2007 – Marzo 2010

ICE
Asesora Comercial
Convenios Comerciales con Terceros
(Administración de contratos y soporte a Terceros)

Marzo 2010 – Junio 2011

ICE
Planificación del Mercado
Desarrollo de Mercados
1.    Plan de mercadeo
2.    Benchmarking
3.    Portafolio de servicios
4.    Desarrollo de promociones según producto
5.    Estrategias de mercado
6.     Proyectos en general

Junio 2011- junio 2015

ICE
Negocio de Información
División mercadeo
1.    Proponer estrategias para mejorar la experiencia de los clientes para los productos de Datos Móviles, a partir del análisis de los estudios e investigaciones de mercado (Benchmarking).
2.    Gestionar los equipos terminales asociados al Negocio de Datos Móviles (datacard, tablets y blackberry), de manera que se logre tener una oferta variada, en las cantidades suficientes según lo demande el mercado.
3.    Atender directa y personalmente cuando se requiera al proveedor de terminales móviles asociados a los productos de datos móviles.
4.    Definir la Oferta Comercial de los diferentes productos pertenecientes a la dependencia de Datos Móviles, la cual permite asegurar la penetración, retención y fidelización de clientes nuevos o de la base actual, así como un incremento en la participación del mercado.
5.    Coordinar las diferentes capacitaciones al personal de servicio al cliente sobre la Oferta Comercial y las especificaciones de los terminales.
6.    Realizar la distribución y rotación del inventario de BlackBerry, Datacard y Tablets.
7.    Representar al Negocio de Datos Móviles en certificaciones realizadas para el lanzamiento de un nuevo producto o la mejora de la oferta actual.
8.    Elaborar promociones de los diferentes productos de la dependencia de Datos Móviles.
9.    Coordinar y participar en los diferentes eventos, patrocinios y promociones asociadas a los productos de la dependencia de Datos Móviles, en donde se genere la propuesta de valor y se lleve a cabo la implementación.
10.    Elaborar el Plan Comercial de la Dependencia del Datos Móviles del Negocio de Información.
11.    Confeccionar los diferentes documentos asociados al servicio o producto a comercializar: Reglas Comerciales, Brief de comunicación, Costo Beneficio, Documentos para la SUTEL, Comunicados Internos, Reglamentos para promociones, Preguntas Frecuentes, entre otros.

Junio 2015- actualmente

Negocio de Comunicación

1. Encargada del servicio roaming internacional y promociones en general del servicio postpago móvil.
2. Confeccionar los diferentes documentos asociados al servicio o producto a comercializar: Reglas Comerciales, Caso de negocio, Documentos para la SUTEL, Comunicados Internos, Reglamento para promociones, Preguntas Frecuentes, entre otros.
3. Monitoreo de la competencia
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