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Tengo alta capacidad de adaptación, activa en la entrega de soluciones y búsqueda de nuevas ideas con el objetivo de optimizar procesos y cubrir de la mejor forma las necesidades de los usuarios y/o clientes.
He trabajado en gestión de proyecto, tareas administrativas, e-Commerce, gestión de sitios web (WordPress), desarrollo de contenido, Optimización para motores de búsqueda (SEO), entre otras.

Aquí encontrarás algunas de las tareas que puedo ofrecer:
• Gestión de correos, agenda, llamadas
• Atención al cliente, moderación de preguntas y respuestas
• Creación, revisión y corrección de documentos
• Investigación de mercado
• Data entry
• Administración y gestión de bases de datos
• Desarrollo de contenido para email marketing, redes sociales, sitios web, entre otros
• Transcripciones
• Administración sitios WordPress, Shopify
• G-suite (Google Docs, Google Sheets, etc.)
• Microsoft Office (Word, Excel, Power Point, Outlook, etc.)
• Diseño de presentaciones

----- English version
Professional with extensive experience in customer service, corporate communication, public relations, and marketing.
I am highly adaptable, active in delivering solutions and looking for new ideas to optimize processes and best meet the needs of users and customers.
I have worked in project management, administrative tasks, eCommerce, website management (WordPress), content development, and Search Engine Optimization (SEO), among others.

Here you will find some of the tasks I can offer:
- Management of emails, daily tasks, and calls.
- Customer support, moderation of questions and answers
- Creation, revision, and proofreading of documents
- Content development for email marketing, social networks, and websites, among others.
- Transcriptions
- WordPress site administration
- Market research
- Data entry
- Database administration and management
- G-suite (Google Docs, Google Sheets, etc.)
- Microsoft Office (Word, Excel, PowerPoint, Outlook, etc.)
- Presentation design

Tengo experiencia en:
•    Estrategias de Comunicación y Marketing.
•    Redacción de artículos y textos para sitios web, blogs, redes sociales - Redacción creativa.
•    Community manager de diferentes cuentas.
•    Manejo Wordpress, las diferentes plataformas de redes sociales, Hootsuite, programas de edición de fotografía, audio y video.
•    Estudios de Mercado.
•    Campañas de Email marketing.
•    Gestión de sitios web (contenido – optimización – desarrollo – usabilidad).

Mis estudios
•    Diplomado en Comunicación y Marketing Digital
•    Curso de Ventas Consultivas
•    Curso de Google Analytics
•    Curso Marketing Relacional (Fidelización de clientes)","rawText":"Profesional con amplia experiencia en áreas de servicio al cliente, comunicación corporativa y marketing. Tengo alta capacidad de adaptación, activa en la entrega de soluciones y búsqueda de nuevas ideas con el objetivo de optimizar procesos y cubrir de la mejor forma las necesidades de los usuarios y/o clientes. He trabajado en gestión de proyecto, tareas administrativas, e-Commerce, gestión de sitios web (WordPress), desarrollo de contenido, Optimización para motores de búsqueda (SEO), entre otras. Aquí encontrarás algunas de las tareas que puedo ofrecer: • Gestión de correos, agenda, llamadas • Atención al cliente, moderación de preguntas y respuestas • Creación, revisión y corrección de documentos • Investigación de mercado • Data entry • Administración y gestión de bases de datos • Desarrollo de contenido para email marketing, redes sociales, sitios web, entre otros • Transcripciones • Administración sitios WordPress, Shopify • G-suite (Google Docs, Google Sheets, etc.) • Microsoft Office (Word, Excel, Power Point, Outlook, etc.) • Diseño de presentaciones ----- English version Professional with extensive experience in customer service, corporate communication, public relations, and marketing. I am highly adaptable, active in delivering solutions and looking for new ideas to optimize processes and best meet the needs of users and customers. I have worked in project management, administrative tasks, eCommerce, website management (WordPress), content development, and Search Engine Optimization (SEO), among others. Here you will find some of the tasks I can offer: - Management of emails, daily tasks, and calls. - Customer support, moderation of questions and answers - Creation, revision, and proofreading of documents - Content development for email marketing, social networks, and websites, among others. - Transcriptions - WordPress site administration - Market research - Data entry - Database administration and management - G-suite (Google Docs, Google Sheets, etc.) - Microsoft Office (Word, Excel, PowerPoint, Outlook, etc.) - Presentation design Tengo experiencia en: • Estrategias de Comunicación y Marketing. • Redacción de artículos y textos para sitios web, blogs, redes sociales - Redacción creativa. • Community manager de diferentes cuentas. • Manejo Wordpress, las diferentes plataformas de redes sociales, Hootsuite, programas de edición de fotografía, audio y video. • Estudios de Mercado. • Campañas de Email marketing. • Gestión de sitios web (contenido – optimización – desarrollo – usabilidad). Mis estudios • Diplomado en Comunicación y Marketing Digital • Curso de Ventas Consultivas • Curso de Google Analytics • Curso Marketing Relacional (Fidelización de clientes)","canEdit":false,"editUrl":"https://www.workana.com/freelancer/d2ba82748dc59d46d1982854873cc79e/profile/description","g11n":{"edit":"Edit","save":"Save","cancel":"Cancel","warning":"Warning: Don't share contact information or you may be blocked.","expandText":"View more","collapseText":"View less","placeholder":"In a few words, sum up what best defines you as a professional. Show the world what you have to offer and give direction to your freelance career. Ex: Image and sound designer specializing in institutional videos and photo retouching."},"validation":{"required":true,"min":20}},"history":{"section":"history","title":"Work history","dangerouslyWillBeRenderAsHtml_text":"Asistente Administrativo
Dizgreen | Santiago, Chile, 2022 – 2023
• Programar citas y actualización de calendarios.
• Escribir y editar documentos, desde cartas hasta informes y documentos instructivos.
• Elaboración detalle gastos, solicitud de órdenes de compra y recibir facturas.
• Informes y registros diarios de las visitas de los trabajadores a los clientes.

Periodista
Preuniversitario UC | Santiago, Chile, 2021 - 2022
• Administración sitio web (WordPress) y Estrategia de Posicionamiento Web (SEO)
• Desarrollo de contenido y gestión plataformas tales como email marketing, Instagram, Facebook, YouTube, entre otras
• Levantamiento y gestión de estrategia de Marketing
• Gestión y respuesta de las diferentes solicitudes de clientes y/o casos más complejos.
• Manejo de base de datos, data entry
• Coordinación reuniones, campañas agencia, entre otros

Consultor de marketing y asesoría en comunicaciones
Freelance, 2017 – 2020
• Elaboración estrategias de comunicación
• Redacción de contenido y desarrollo de estrategias de Posicionamiento Web (SEO)
• Diseño de piezas gráficas para redes sociales
• Clases de “Gestión de marca en Redes Sociales”
• Asesorías y consultorías a emprendedores en Chile, Australia y Canadá
• Trabajo con Google apps, Slack, Trello, MailChimp, WordPress, Shopify, entre otros.

Periodista digital
Casa Royal | Santiago, Chile, 2017 - 2019
• Entrada de datos y desarrollo de contenido para fichas de productos
• Administración del catálogo online y gestión los productos en mercadolibre.cl y casaroyal.cl
• Dar respuesta a diferentes solicitudes y/o consultas de los clientes, gestión de cambio de productos y devoluciones.
• Responsable de procesar las ventas online del sitio web (WooCommerce)
• Servicio al cliente y apoyo al área de Marketing y Comunicación

Jefe de marketing
Hotel Plaza San Francisco | Santiago, Chile, 2013 - 2016
• Desarrollo e implementación de la estrategia de marketing digital y comunicación a nivel externo y corporativo.
• Administración y optimización del presupuesto de Marketing
• Reportes del área Servicio al cliente, investigación y monitoreo del mercado, análisis e informes de usabilidad y canales de venta
• Responsable de la línea editorial y redacción del contenido en diferentes formatos (web, e-mailing, brochure, newsletter, entre otros)
• Desarrollo y gestión del plan de comunicación corporativa, diagnóstico clima laboral en conjunto con el departamento de Recursos Humanos
• Gestión de marca en sitios web de turismo como Booking y Tripadvisor
• Implementación del sitio web bristol.cl y creación de contenidos
• Coordinación y supervisión de los trabajos y campañas con la agencia de publicidad
• Comunicados de prensa y relaciones públicas

Jefa de Negocios Digitales
Agencia digital Plato de Fondo | Santiago, Chile, 2012 - 2013
Responsable de la búsqueda de nuevos focos de negocios y propuesta comercial para distintas marcas con el objetivo de crear y/o mejorar campañas digitales a diversas empresas, creando un valor agregado que permita mejorar la comunicación a través de varios canales.
-Diseño e implementación de la estrategia de marca.
-Planificación de la estrategia de redes sociales y desarrollo de contenido para las diferentes marcas.
-Mejoras de usabilidad en sitios web ya diseñados.
-Propuestas de juegos web para las marcas y sus trabajadores con el objetivo mejorar los rendimientos en la venta y la fidelización con la marca.
-Desarrollo Intranet Metro de Santiago
-Gestión de equipos de trabajos dentro de la agencia.

Periodista
Productora La Marraqueta | Santiago, Chile, 2011 - 2012
• Coordinación de las cuentas y proyectos de clientes
• Elaboración de presentaciones para dar a conocer las propuestas comerciales y de marketing a los clientes
• Gestión y administración de redes sociales
• Mejoras de usabilidad en sitios web ya diseñados
• Propuesta de programas de gamificación como formación corporativa para el desarrollo de habilidades y promover estrategias comerciales

Periodista en práctica
Clínica Santa María | Santiago, Chile, 2010 - 2010
• Responsable del contenido digital del sitio web de la Clínica con el objetivo de unificar la comunicación a nivel institucional y con los clientes.
• Generar propuestas en el plan de comunicación y marketing interno con el fin de potenciar la marca entre los colaboradores.
• Levantamiento de información para la acreditación de la clínica.","rawText":"Asistente Administrativo Dizgreen | Santiago, Chile, 2022 – 2023 • Programar citas y actualización de calendarios. • Escribir y editar documentos, desde cartas hasta informes y documentos instructivos. • Elaboración detalle gastos, solicitud de órdenes de compra y recibir facturas. • Informes y registros diarios de las visitas de los trabajadores a los clientes. 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