Jose S. freelancer experto en Servicio al Cliente, Administración de Proyectos

Jose S.

Servicios de calidad

0 / 5

Valor hora:

USD 7,00

Soporte Administrativo

¿Qué es posición de perfil bronze?

Bronze es el segundo nivel de los freelancers de Workana. A medida que consigan más logros y ganen más proyectos, irán progresando hacia los niveles superiores. Leer más

Sobre mí
Over 18 years of experience in management of projects in the Latin America and Caribbean telecom market for private and government customers.
- High ability to manage customer relationships acting as a single customer interface
- Results-oriented, focused on facilitating teamwork to achieve satisfaction for external and internal  customers.
- Extensive experience working for large, cross-functional organizations with matrix reporting, large work teams and diverse cultural environments.
- Ability to lead multiple task assignments using formal project management techniques with strong analytical, problem solving and decision making skills.
Historia laboral
* Daycohost (Servicios y tecnología de la información): - Manage service processes aligned to ISO 20000.
- Supervise the work team and manage strategic requirements, business and techology.
- Implement new operational processes for service delivery. (We implemented nine ITIL process as: Changes, Capacity, Problems, Configuration, Events and others)
- Develop, implement and ensure compliance with operational policies and procedures
- Improve the quality of services assessing and improving processes and managing changes
- Meet operational planning and financial goals

Rankeado: No está rankeado

Posición del perfil: Bronze

Último login: Hace 2 días

Registrado: Hace 7 meses