Jose S. freelancer experto en Servicio al Cliente, Administración de Proyectos, Atención al cliente, Community Management, Escritura de artículos

Jose S.

Gerencia de Proyectos con servicio de Calidad

0 / 5

Valor hora:

USD 8,00

Programación y Tecnología

Sobre mí
Over 18 years of experience in management of projects in the Latin America and Caribbean telecom market for private and government customers.
- High ability to manage customer relationships acting as a single customer interface
- Results-oriented, focused on facilitating teamwork to achieve satisfaction for external and internal  customers.
- Extensive experience working for large, cross-functional organizations with matrix reporting, large work teams and diverse cultural environments.
- Ability to lead multiple task assignments using formal project management techniques with strong analytical, problem solving and decision making skills.
Historia laboral
* Daycohost (Servicios y tecnología de la información): - Manage service processes aligned to ISO 20000.
- Supervise the work team and manage strategic requirements, business and techology.
- Implement new operational processes for service delivery. (We implemented nine ITIL process as: Changes, Capacity, Problems, Configuration, Events and others)
- Develop, implement and ensure compliance with operational policies and procedures
- Improve the quality of services assessing and improving processes and managing changes
- Meet operational planning and financial goals

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