* Daycohost (Servicios y tecnología de la información): - Manage service processes aligned to ISO 20000.
- Supervise the work team and manage strategic requirements, business and techology.
- Implement new operational processes for service delivery. (We implemented nine ITIL process as: Changes, Capacity, Problems, Configuration, Events and others)
- Develop, implement and ensure compliance with operational policies and procedures
- Improve the quality of services assessing and improving processes and managing changes
- Meet operational planning and financial goals