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Empresa: Nuestra Cocina Artesanal
Misión del cargo: Proporcionar soporte técnico para el acceso a la información, el servicio al cliente a través del manejo de las mejores prácticas y los recursos de las tecnologías de información.

Labores a cargo:
- Atender requerimientos de los usuarios.
- Instalar y ensamblar equipos de cómputo según especificaciones técnicas.
- Mantener y reparar equipos según especificaciones técnicas.
- Instruir en el uso de herramientas informáticas de acuerdo con las necesidades de manejo de información.
- Reportar y registrar informes técnicos de mantenimiento y/o reparaciones según procedimientos y protocolos de servicios.
- Mantener redes LAN de los diferentes puntos.
- Brindar soporte de las redes LAN de la compañía.

Asesor de soporte técnico
Empresa: Teleperformance

Mis Funciones a realizar dentro de la empresa son las Siguientes:

Realizo soporte técnico vía llamadas telefónicas, así que tengo experiencia en manejo del cliente y atención personalizada.

Brindo soporte para servicios de cable, telefonía e Internet, realizando verificación e inspección de dichos servicios de manera remota con el cliente para detectar las fallas o circunstancias que lo llevan a tener problemas con el servicio prestado.

Aprendiz de Sistemas en Marriott Real Hotel & Resorts
Empresa: Marriott Medellín Hotel

Las principales responsabilidades de mi Rol como Practicante de Sistemas en el Hotel Marriott Son:
- Asistente del Ingeniero del Hotel
- Atención al Cliente/Huésped para cualquier Tema Tecnológico
- Instalación y configuración de Teléfonos Avaya y Cetis
- Configuración de puestos de Trabajos con TI
- Acompañamiento sistemático para Eventos del Hotel, como conectarse y soporte
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