Luis M. G. freelancer experto en Administración de Proyectos, Servicio al Cliente, Ingeniería Industrial, Informatica, Investigación de Operaciones, Internet Security, Traducción al Español, Technical Support, Tecnología educativa, Six Sigma

Luis M. G.

IT Operations Manager

0 / 5

Costa Rica
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Sobre mí
19+ years of Industrial and IT/MFG Engineering. People management experience, team development and leadership development, highly discipline, results-oriented, coaching/mentoring, High Volume Manufacturing Electronics. With breadth of expertise: Linux-Unix, IT, ITIL, Service Desk, Project management, Lean Manufacturing, SIX Sigma and other BPM practice’s.
Historia laboral
ITCA  - IT Operations Manager                                                                                                            August 31, 2015- Actual
•    Managed 80 employees, supporting 300 + 24x7 Mission Critical for Local / International Banks.
    Reviewed Daily and weekly team performance reports to drive operational excellence improvements at Banks Service Desk level 1/2/3 support.
    Highlighting specific operational and people issues to group manager to determine specific corrective action plans.
    Computing and Training, leverage and coach agents & identify process improvement opportunities.
Yanber S.A                                                                                                                  November  2014 – Actual
Programing and Integrator - Sales Manager
    Managed the progress of non-exempt from one or more production lines towards achieving departmental objectives employees.
    Manages project costs , labor and material resources for one or more lines of production.
    Performed this work in an environment of quality system. FDA - MSC

Microsoft Teacher (Excel-Word-Power Point –WEB development – Security information) / Project Management, PREZI – etc.                                                       
Microsoft courses teacher at the University Latina, CRECEX (Costa Rican Chamber of Importers, Distributors and Representatives), CTE and other organizations.

        Jan 2007- November 2013
IT Operations Manager
    Managed 60 employees, supporting 400+ 24x7 Mission Critical IT Manufacturing /Automation systems.
    Achieved an Intel Hero Award for Discipline and Customer Orientation.
    Ensures compliance of Incident Management – Service Now Platform  standards and policies
    Primary Owner for Service Now! ISMP responsible for deployment and train CR MC Team.
    Engage closely with business partners (IT) in all tactical discussions and joint IMBO efforts.
    Identify new partnership Projects opportunity with business partners
    Being part of factory operations and identify new opportunity to partner with factory for joint projects such as Lean Manufacturing.

                                                      Jan 2005 - Dec 2007
Intel Costa Rica - IT support Unix / Linux  Team Leader
    Managed 60 employees, supporting 150 + 8x5 Mission Critical Linux and Unix development projects.
    Reviewed weekly team performance reports to drive operational excellence improvements  at Engineering Service Desk Department
    Highlighting specific operational and people issues to group manager to determine specific corrective action plans.
    Computing and Training, leverage and coach agents & identify process improvement opportunities.
    Responsible for the distribution, installation, operations, and troubleshooting of site distributed computing environment.
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