walder e. j. b. freelancer experto en Servicio al Cliente, Asistente Virtual, Televentas

walder e. j. b.

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Valor hora:

RD$ 360,00

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Sobre mí
I have over 3 years of experience in Customer Service assisting U.S. and UK customers. I was trained at a large Call Center in dominican republic.  I am skilled in communicating and knowledgeable in the skills and techniques required to provide exceptional customer service and support in both support center and call center environments

I can provide e-mail, ticket and phone support and will do everything I can to delight your customers. Communication is my passion and I firmly believe in fully comprehending customers' needs in order to achieve customer satisfaction. Throughout the years of my experience as a Customer Service Agent I have managed to hone skills that are very close to my personality and that I consider essential to quality customer service, such as patience, attentiveness, clarity, positive attitude, time management, empathy, calmness, promptitude and persuasiveness. I am always willing to learn and will fully familiarize myself with the product in order to provide the best possible support to customers.
Historia laboral
Customer Service Representative | Healthy America
October 2015 - Present
Worked at Call Center which serviced many different clients from many different nationalities. Called customers in English and Primary customers located in U.S.
- Answer inquiries by clarifying desired information; researching, locating, and providing information
- Maintains call center database by entering information
- Fulfills requests by clarifying desired information; completing transactions and forwarding requests.
- Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.

Customer Service Representative | great healthworks
January 2015 - November 2015
-maintain customer databases
-manage customers' accounts
-keep records of customer interactions and transactions
-set up new customer accounts
-provide pricing and delivery information
-handle and resolve customer complaints
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