Customer Service Representative | Healthy America
October 2015 - Present
Worked at Call Center which serviced many different clients from many different nationalities. Called customers in English and Primary customers located in U.S.
- Answer inquiries by clarifying desired information; researching, locating, and providing information
- Maintains call center database by entering information
- Fulfills requests by clarifying desired information; completing transactions and forwarding requests.
- Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
Customer Service Representative | great healthworks
January 2015 - November 2015
-maintain customer databases
-manage customers' accounts
-keep records of customer interactions and transactions
-set up new customer accounts
-provide pricing and delivery information
-handle and resolve customer complaints