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Company Name Autonomous Rubiks Design
Dates of employment from 2019 - present
Duration of employment3 months
LocationSão Luís, MA, Brazil

Medical Assistance Coordinator Sr
Company Name AIG
Dates of employment. from 2016 - may. from 2019
Duration of employment 3 years and 1 month
Make arrangements for assistance or medical evacuation using suitable
suppliers according to the standards of the medical department of AIG Travel Assist.
Monitor the status of patients and regularly reports the situation to the family and / or fellow travelers of the insured.
Document the entire management of each case making sure to have the complete and accurate information.
Provide telephone and document translation services.
Make assessment and filing of claims, add new service providers database actively cooperate in finding new medical providers, collaborating in the process of training new employees and assist in any aspect of the operation that requires resolution.
Case opening, follow-up until closing. Management and internal and external suppliers, In the main functions include coordinate medical assistance, perform medical evacuations and repatriation of mortal remains. Decision making, conflict management negotiation skills and work under pressure. Weekly support to the financial area with the verification of invoices and documentation for the corresponding collections and payments. Responsible for the night operation for 15 months.

Financial Risk Analyst Sr
Company Name Western Union
Dates of employment from 2013 - feb. from 2016
Duration of employment 2 years and 5 months
LocationBrazil
Attention to internal and external clients for financial company located in Brazil (Banco do Brasil), realization and closing of tickets, updating and debugging of databases in SAP (Oracle, Remedy and intranets). Follow up cases of transfers made from Brazil abroad, detecting timely anomalies via internal audit and correct them. Personnel management, coordination of personal and team work (5 people) as well as decision making. After eight months a platform with twelve new revenues was obtained.

Back Office / Workforce Assistant Jr
Nombre de la empresaDigitex - Digital Experience
Fechas de empleonov. de 2012 – oct. de 2013
Duración del empleo1 año
UbicaciónMéxico
Generate, follow and close tickets raised by the front end. Updating and closing of database via (Oracle, Remedy), feedbacks to collaborators and teamwork. Give attention to internal and external clients proposing ideas to raise quality SLAs in their customer service. Team management, 4 people of the call center in my charge during few months in night shift.

Shopping Assistant Jr
Nombre de la empresaCMSU Universal
Fechas de empleo2009 – 2012
Duración del empleo3 años
UbicaciónVeracruz y alrededores, México
Starting as an employee welder of advertising structures, preventive maintenance and corrective thereof. Later ascending to auxiliary of purchases of inputs and retail of the industrial manufacturing turn; realization of reports and incidences. Billing, dealing with internal and external customers.","rawText":"Founder Company Name Autonomous Rubiks Design Dates of employment from 2019 - present Duration of employment3 months LocationSão Luís, MA, Brazil Medical Assistance Coordinator Sr Company Name AIG Dates of employment. from 2016 - may. from 2019 Duration of employment 3 years and 1 month Make arrangements for assistance or medical evacuation using suitable suppliers according to the standards of the medical department of AIG Travel Assist. Monitor the status of patients and regularly reports the situation to the family and / or fellow travelers of the insured. Document the entire management of each case making sure to have the complete and accurate information. Provide telephone and document translation services. Make assessment and filing of claims, add new service providers database actively cooperate in finding new medical providers, collaborating in the process of training new employees and assist in any aspect of the operation that requires resolution. Case opening, follow-up until closing. Management and internal and external suppliers, In the main functions include coordinate medical assistance, perform medical evacuations and repatriation of mortal remains. Decision making, conflict management negotiation skills and work under pressure. Weekly support to the financial area with the verification of invoices and documentation for the corresponding collections and payments. Responsible for the night operation for 15 months. Financial Risk Analyst Sr Company Name Western Union Dates of employment from 2013 - feb. from 2016 Duration of employment 2 years and 5 months LocationBrazil Attention to internal and external clients for financial company located in Brazil (Banco do Brasil), realization and closing of tickets, updating and debugging of databases in SAP (Oracle, Remedy and intranets). Follow up cases of transfers made from Brazil abroad, detecting timely anomalies via internal audit and correct them. Personnel management, coordination of personal and team work (5 people) as well as decision making. After eight months a platform with twelve new revenues was obtained. Back Office / Workforce Assistant Jr Nombre de la empresaDigitex - Digital Experience Fechas de empleonov. de 2012 – oct. de 2013 Duración del empleo1 año UbicaciónMéxico Generate, follow and close tickets raised by the front end. Updating and closing of database via (Oracle, Remedy), feedbacks to collaborators and teamwork. Give attention to internal and external clients proposing ideas to raise quality SLAs in their customer service. Team management, 4 people of the call center in my charge during few months in night shift. Shopping Assistant Jr Nombre de la empresaCMSU Universal Fechas de empleo2009 – 2012 Duración del empleo3 años UbicaciónVeracruz y alrededores, México Starting as an employee welder of advertising structures, preventive maintenance and corrective thereof. Later ascending to auxiliary of purchases of inputs and retail of the industrial manufacturing turn; realization of reports and incidences. 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