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Estou aberta a projetos em ambas as áreas.

Com passagem por empresas multinacionais e nacionais de grande a pequeno porte. Durante a minha trajetória profissional, tive o privilégio de trabalhar por alta demanda, tanto com recrutamento interno, como em consultoria (Recrutamento Permanente, Temporários, Terceiros e Outsourcing).

✅ Na área de Recursos Humanos:
● Atuação nos subsistemas de RH: Recrutamento & Seleção, Treinamento & Desenvolvimento e DHO.
● Experiência com recrutamento e seleção realizando processos seletivos do início ao fim, realizando kick off com as lideranças ou contratante para alinhamento e planejamento do processo, divulgação das vagas, hunting, triagem de currículos, dinâmicas em grupos, aplicação de testes, entrevistas por competências, feedbacks e proposta.
● 04 anos de experiência na área de RH, tendo atuado tanto como freelancer, como também em regime CLT nas verticais de tecnologia, fintechs, bens de consumo, automobilísticas, agências de marketing e consultoria de R&S.
● Atuação com elaboração de currículos e atualização de perfil profissional (Linkedin, Lattes).
● Vivência em Pesquisa de Clima, avaliação comportamental, avaliação de desempenho, treinamento e desenvolvimento, descrição de cargo e mapeamento das competências técnicas e comportamentais dos cargos.

✅ Na área de atendimento:
● Tenho mais de 02 anos de experiência direta com atendimento ao cliente multicanal (chat, WhatsApp, e-mail, redes sociais, telefone), tanto B2B como B2C.
● Já trabalhei com atendimento no formato freelancer e também CLT, obtendo sucesso em ambos, com métricas de qualidade e satisfação do cliente sempre acima da média, ocupando posições de destaque nas equipes em que atuei.
● Prezo muito pela experiência do cliente e por realizar um atendimento de encantamento, surpreendendo o cliente de forma positiva, aumentando assim as chances de fidelização.

✅ Formação:
● Ensino Superior Completo em Psicologia
● Certificação em metodologias ágeis Scrum Professionals
● Certificação em metodologias ágeis Kanban Essentials

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