* Dell (Tecnologia da informação e serviços): - Liaison between business, development and application support teams
- Responsible for transitioning a new set of applications to production environment
- Responsible for coordinating production environment changes
- In-depth experience driving high and critical priority bridges
- Experience designing and improving support processes
- Partner with business and quality teams.
- Experience with root cause analysis of incidents and problems
- Member of Process Review Board (Official - - - Process Defining Board in App Support)