JAIRO D. freelancer experto en Microsoft Excel, Servicio al Cliente, Administración de Proyectos


Help the people to achieve more through the web

0 / 5


Finanzas y Negocios

Sobre mí
Provided Superior Customer Service and Work Quality while demonstrating attention to detal, flexibility and innovation to resolving problems. Possess effective communication skills, and work well with others at all levels. Proven ability to train and coordinateadministrative staff.

Excelent skills to develop excel based solutions and web content developing.
Historia laboral
2015 Present Teleperformance – Microsoft
Service Delivery Manager. Responsible for client relationship with Microsoft managing Microsoft Partners for Latin America Inbound and Outbound Microsoft Partners Regional Service Center.
2012 – 2015 UPS Colombia
Sales Operations Coordinator. Responsible for control, report and analyze different
sales metrics for UPS forwarding and UPS Small Package Sales Forces. Also Responsible
for Telesales – Telemarketing Sales and administrative performance.
2011 – 2012 Sitel – Microsoft
Volume Licensing – Loyalty Programs CSS team Coordinator. Responsible for LATAM
Customer Service and Support agents for Microsoft’s Volume Licensing and Loyalty
Programs customers.
2011 – 2011 Allus Global BPO Center
Team Leaders Supervisor. Supervised Customer Service Team Leaders to ensure that
Workflow met company Standards.
Provide a fast and friendly service leading to a 20% increase in retained customers Year
Over Year.
2010 – 2011 Allus Global BPO Center
Team Leader. Managed Customer Support service agents for Telefonica domestic users
contact line. Responded to Inbound service calls in a fast-paced, high-volume Call
Elevates standards and, as a result, increased inbound volume assigned to this vendor.

2007 – 2009 Avianca - Deprisa
Customer Service General Supervisor (on-site client). Supervised Contact Center
Tasks and activities according to Deprisa Avianca Requests. Ensured compliance of
Deprisa – Avianca Standards and policies within the call center. Validated and track all
the billed charges from vendor to Avianca.
2004 – 2007 TNT Express
Customer Service Supervisor. Managed Support bilingual agents performing TNT Latin
American Associates support Call Center for domestic courier companies regarding
international shipping information help.

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