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Meu nome é Raquel, moro em Maceió, AL, e sou graduada em Comércio Exterior. Minha trajetória profissional é marcada por uma ampla experiência em atendimento ao cliente, suporte administrativo e gestão de equipes.

Atualmente, atuo como prestadora de serviços especializados em e-commerces e marketplaces, oferecendo suporte completo para diferentes etapas do ciclo de vendas. Tenho experiência prática nas seguintes plataformas e ferramentas, incluindo:

*Plataformas de E-commerce: Shopify, Yampi, Tray
Gestão de Atendimento ao Cliente: Reamaze, Gmail, Zendesk, Reportana.
Gerenciamento de Projetos: Asana, Trello.
Comunicação Interna e Gestão de Equipe: Slack.
Gateways de Pagamento: Upnid, Hubsale, Mercado Pago, PagBrasil, App Max.

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Minha atuação em e-commerce inclui diversas responsabilidades estratégicas e operacionais:

*Pré-Venda:

Atendimento ao cliente, esclarecendo dúvidas sobre produtos e processos de compra.
Suporte para finalização de pedidos.
*Venda:

Conversão de boletos e recuperação de carrinhos abandonados.
Resolução de problemas relacionados a pagamentos recusados ou cancelados.
*Pós-Venda:

Gestão de disputas no AliExpress e devoluções via logística reversa (Melhor Envio).
Processamento de novos pedidos em casos de troca ou reembolsos.

*Chargeback:

Contato com clientes que realizaram cancelamentos.
Geração de novos links de pagamento e acompanhamento para solução do problema.

Minha experiência também inclui gestão de equipes de atendimento ao cliente em e-commerces, atuando como gerente e supervisora. Nessa função, organizei fluxos de trabalho, otimizei processos para melhorar a experiência do cliente e garanti o cumprimento de metas e prazos estabelecidos, realização de triagem entendendo as necessidades dos clientes e encaminhando-as ao setor responsável.
Também tenho experiência na criação e manutenção de relatórios em Google Sheets, Word e Excel.

Algumas de minhas Habilidades e Competências Desenvolvidas:

*Capacidade analítica e resolução de problemas.
*Comunicação eficaz e liderança de equipes.
*Organização, disciplina e compromisso com resultados.
*Facilidade de adaptação e aprendizado contínuo.
Sou motivada por desafios e vejo cada um deles como uma oportunidade para crescimento profissional. Dedico-me a aprimorar constantemente minhas habilidades, buscando a excelência em todas as atividades que desempenho.","rawText":"Olá, seja bem-vindo ao meu perfil! Meu nome é Raquel, moro em Maceió, AL, e sou graduada em Comércio Exterior. Minha trajetória profissional é marcada por uma ampla experiência em atendimento ao cliente, suporte administrativo e gestão de equipes. Atualmente, atuo como prestadora de serviços especializados em e-commerces e marketplaces, oferecendo suporte completo para diferentes etapas do ciclo de vendas. Tenho experiência prática nas seguintes plataformas e ferramentas, incluindo: *Plataformas de E-commerce: Shopify, Yampi, Tray Gestão de Atendimento ao Cliente: Reamaze, Gmail, Zendesk, Reportana. Gerenciamento de Projetos: Asana, Trello. Comunicação Interna e Gestão de Equipe: Slack. Gateways de Pagamento: Upnid, Hubsale, Mercado Pago, PagBrasil, App Max. Além disso, possuo experiência com suporte administrativo em marketplaces, como o Mercado Livre, onde já atuei analisando reclamações de compradores que desejavam devolver mercadorias, gerenciando tratativas de reembolsos em casos de produtos devolvidos por avarias ou danos causados por mau uso. Minha atuação em e-commerce inclui diversas responsabilidades estratégicas e operacionais: *Pré-Venda: Atendimento ao cliente, esclarecendo dúvidas sobre produtos e processos de compra. Suporte para finalização de pedidos. *Venda: Conversão de boletos e recuperação de carrinhos abandonados. Resolução de problemas relacionados a pagamentos recusados ou cancelados. *Pós-Venda: Gestão de disputas no AliExpress e devoluções via logística reversa (Melhor Envio). Processamento de novos pedidos em casos de troca ou reembolsos. *Chargeback: Contato com clientes que realizaram cancelamentos. Geração de novos links de pagamento e acompanhamento para solução do problema. Minha experiência também inclui gestão de equipes de atendimento ao cliente em e-commerces, atuando como gerente e supervisora. Nessa função, organizei fluxos de trabalho, otimizei processos para melhorar a experiência do cliente e garanti o cumprimento de metas e prazos estabelecidos, realização de triagem entendendo as necessidades dos clientes e encaminhando-as ao setor responsável. Também tenho experiência na criação e manutenção de relatórios em Google Sheets, Word e Excel. Algumas de minhas Habilidades e Competências Desenvolvidas: *Capacidade analítica e resolução de problemas. *Comunicação eficaz e liderança de equipes. *Organização, disciplina e compromisso com resultados. *Facilidade de adaptação e aprendizado contínuo. Sou motivada por desafios e vejo cada um deles como uma oportunidade para crescimento profissional. Dedico-me a aprimorar constantemente minhas habilidades, buscando a excelência em todas as atividades que desempenho.","canEdit":false,"editUrl":"https://www.workana.com/freelancer/dc2e1b91c25db819271ad1269d075b31/profile/description","g11n":{"edit":"Edit","save":"Save","cancel":"Cancel","warning":"Warning: Don't share contact information or you may be blocked.","expandText":"View more","collapseText":"View less","placeholder":"In a few words, sum up what best defines you as a professional. Show the world what you have to offer and give direction to your freelance career. Ex: Image and sound designer specializing in institutional videos and photo retouching."},"validation":{"required":true,"min":20}},"history":{"section":"history","title":"Work history","dangerouslyWillBeRenderAsHtml_text":"* Lojas Dropshipping
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