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Me apasiona todo lo relacionado con el servicio y gestión al cliente, planificación, logística y ejecución de actividades. Soy muy disciplinada y me entusiasma afrontar nuevos retos que me permitan estar en constante aprendizaje personal y profesional, así como lograr una participación activa y un trabajo colaborativo en los procesos de las personas y empresas con las cuales interactúe a través de los nuevos proyectos.","rawText":"Hola!... mi nombre es Paulin Caldera Pacheco, Especialista en Alta Gerencia y Profesional en Administración de empresas. Me apasiona todo lo relacionado con el servicio y gestión al cliente, planificación, logística y ejecución de actividades. Soy muy disciplinada y me entusiasma afrontar nuevos retos que me permitan estar en constante aprendizaje personal y profesional, así como lograr una participación activa y un trabajo colaborativo en los procesos de las personas y empresas con las cuales interactúe a través de los nuevos proyectos.","canEdit":false,"editUrl":"https://www.workana.com/freelancer/dcc363bc260b8b45ce6a18f92b07734b/profile/description","g11n":{"edit":"Edit","save":"Save","cancel":"Cancel","warning":"Warning: Don't share contact information or you may be blocked.","expandText":"View more","collapseText":"View less","placeholder":"In a few words, sum up what best defines you as a professional. Show the world what you have to offer and give direction to your freelance career. 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A continuación comparto la descripción de los cargos, empresas y funciones realizadas mas recientes.

EMPRESA:        Servicio Nacional de Aprendizaje - SENA
CARGO:      Instructor
FUNCIONES:
•Seleccionar estrategias de enseñanza – aprendizaje – evaluación según el programa de formación, el enfoque por competencias laborales.
•Realizar acompañamientos presenciales, virtuales y telefónicos a los aprendices asignados en el sector empresarial.
•Cumplir con el cronograma previsto para el desarrollo de las fases y competencias establecidas.
•Participar en el desarrollo de documentos de apoyo como material de formación.
•Elaborar y entregar informes a la Coordinación Académica relacionados a la formación profesional.
•Orientar procesos de formación de acuerdo a las necesidades detectadas.
•Informar a los aprendices los juicios valorativos como aspecto fundamental del proceso de evaluación.
• Participar en comités de evaluación y seguimiento ordinarios y extraordinarios.
• Asesorar y apoyar el desarrollo de procesos de inducción.
•Dar asesorías a los aprendices del Centro de comercio.
•Evaluar y reportar el sistema SOFIA PLUS dentro de los tiempos establecidos.

EMPRESA:        Asociados B&P SAS
CARGO:     Tutor de Educación Virtual
FUNCIONES:
•Diseñar y preparar material didáctico para el aprendizaje.
• Impartir procesos de aprendizaje con base en la metodología definida con el fin de facilitar el logro de los objetivos de los cursos.
•Apoyar la ejecución y logística de los programas.
•Orientar a los estudiantes en las actividades.
•Evaluación, seguimiento y control a la participación de los estudiantes en las actividades y trabajos presentados a través de pruebas de verificación del aprendizaje.
•Evaluar, hacer seguimiento y ajustes a los planes de formación para mejorar la calidad de éstos durante y después de la realización de los mismos.
•Planificar sesiones de aprendizaje
•Administrar plataforma Moodle

EMPRESA:        Marketing Personal S.A.
CARGO:     Analista de Formación
FUNCIONES:
•Planear, coordinar y dirigir las actividades administrativas, procesos de formación, certificación y acompañamiento en campo del equipo de Entrenamiento a nivel nacional.
•Seguimiento y descarga de informes en la Plataforma Virtual en Moodle de actividades como inducción corporativa, módulos temáticos específicos y validaciones de conocimientos.
•Realizar acompañamientos a los integrantes del equipo de entrenamiento y a la fuerza comercial.
•Creación, montaje y ejecución de validaciones de conocimientos en la Plataforma Virtual en Moodle, además de los comunicados de expectativa.
•Asesoría en aula en temas específicos diseñados por la compañía para las Gerentes de Zona, equipo de Entrenamiento y Áreas implicadas en los procesos.
• Coordinar la aplicación de planes de formación y de entrenamiento diseñados para los colaboradores que ingresan a la compañía al área comercial.
• Manejo de presupuesto.
• Elaboración de informes de gestión de lo ejecutado cada campaña.

EMPRESA:        Marketing Personal S.A.
CARGO:      Analista de Entrenamiento
FUNCIONES:
•Realizar un proceso de formación, certificación y acompañamiento en campo al área Comercial
•Realizar el reclutamiento de candidatos idóneos para el cargo “Gerentes de Zona” y enviar los referidos al área de Selección.
•Dictar asesoría en aula para las Gerentes de Zona y Líderes.
•Presentar informes de resultados cada campaña y los requeridos por la empresa.
•Apoyo en temporada a la Gerencia Comercial como Gerente de Área encargada.

EMPRESA:        Asociados B&P SAS
CARGO:      Administradora-Tutor cursos virtuales
FUNCIONES:
Administrador:
•Capacitaciones presenciales
•Asesoría y seguimiento a relaciones con clientes internos y externos
•Gestión de contratación, afiliaciones y nómina
•Manejo sucursal bancaria virtual y plataforma pagos on-line.

Tutor virtual:
•Matrícula de usuarios
•Verificación de correcto acceso a la plataforma Moodle.
•Seguimiento y control a la participación de los estudiantes en las actividades.
•Trámite de certificados a los estudiantes aprobados en el curso.
•Anuncios de bienvenida, seguimiento y cierre de los cursos.
•Motivación continua a los estudiantes.

EMPRESA:        Grupo AVAL-Banco comercial Av Villlas
CARGO:      Asesora comercial
FUNCIONES:
•Atención, asesoría y acompañamiento integral en operaciones y gestiones de crédito y financiación, ahorro e inversión, y canales transaccionales.
•Apertura de productos del activo, pasivo y transaccionales.
•Mantenimiento y cierre de productos.
•Asesoría personalizada.
•Tomas y visitas comerciales.
•Asesoría post-venta.
•Manejo de aplicación CRM
•Manejo de conmutador con líneas múltiples.

EMPRESA:        Efectivo Ltda. (Talentum Temporal)
CARGO:      Asesora Servicio al Cliente
FUNCIONES:
•Atención de PQRS de clientes internos y externos a nivel regional.
•Recepción de documentos y mensajería.
•Asesoría, apoyo y resolución de peticiones (inmediatas) telefónica y personalmente.
•Manejo de conmutador con líneas múltiples.
•Capacitaciones presenciales a los nuevos contratistas de la regional.
•Apoyo logístico y de impulso en los eventos publicitarios de la compañía a nivel regional (Feria de las flores, show de las estrellas, eventos de impulso y decoración, clásico RCN, entre otros)
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EMPRESA: Asociados B&P SAS CARGO: Tutor de Educación Virtual FUNCIONES: •Diseñar y preparar material didáctico para el aprendizaje. • Impartir procesos de aprendizaje con base en la metodología definida con el fin de facilitar el logro de los objetivos de los cursos. •Apoyar la ejecución y logística de los programas. •Orientar a los estudiantes en las actividades. •Evaluación, seguimiento y control a la participación de los estudiantes en las actividades y trabajos presentados a través de pruebas de verificación del aprendizaje. •Evaluar, hacer seguimiento y ajustes a los planes de formación para mejorar la calidad de éstos durante y después de la realización de los mismos. •Planificar sesiones de aprendizaje •Administrar plataforma Moodle EMPRESA: Marketing Personal S.A. CARGO: Analista de Formación FUNCIONES: •Planear, coordinar y dirigir las actividades administrativas, procesos de formación, certificación y acompañamiento en campo del equipo de Entrenamiento a nivel nacional. •Seguimiento y descarga de informes en la Plataforma Virtual en Moodle de actividades como inducción corporativa, módulos temáticos específicos y validaciones de conocimientos. •Realizar acompañamientos a los integrantes del equipo de entrenamiento y a la fuerza comercial. •Creación, montaje y ejecución de validaciones de conocimientos en la Plataforma Virtual en Moodle, además de los comunicados de expectativa. •Asesoría en aula en temas específicos diseñados por la compañía para las Gerentes de Zona, equipo de Entrenamiento y Áreas implicadas en los procesos. • Coordinar la aplicación de planes de formación y de entrenamiento diseñados para los colaboradores que ingresan a la compañía al área comercial. • Manejo de presupuesto. • Elaboración de informes de gestión de lo ejecutado cada campaña. EMPRESA: Marketing Personal S.A. CARGO: Analista de Entrenamiento FUNCIONES: •Realizar un proceso de formación, certificación y acompañamiento en campo al área Comercial •Realizar el reclutamiento de candidatos idóneos para el cargo “Gerentes de Zona” y enviar los referidos al área de Selección. •Dictar asesoría en aula para las Gerentes de Zona y Líderes. •Presentar informes de resultados cada campaña y los requeridos por la empresa. •Apoyo en temporada a la Gerencia Comercial como Gerente de Área encargada. EMPRESA: Asociados B&P SAS CARGO: Administradora-Tutor cursos virtuales FUNCIONES: Administrador: •Capacitaciones presenciales •Asesoría y seguimiento a relaciones con clientes internos y externos •Gestión de contratación, afiliaciones y nómina •Manejo sucursal bancaria virtual y plataforma pagos on-line. 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