Km. 2,6 via Páipa - Canocas Tel.: (57) 318.589.5014
April 14th, 2016 to July 2017.
In addition to usual tasks related to the job like check-in and check-out process, information and sales, petty cash, file management, we supported booking process and I gave events support along with staff management.
Cl. 70 No. 9 – 32. Phone: (571) 594.0530
BILINGUAL FLOWER CONSULTANT AT HOME
September 22nd, 2014 to December 4th, 2015.
Essentially I supported Costco wholesale members, from home, with online sales of bulk flowers, bouquets and wedding arrangements, but mainly, I was in charge of tracking on members deliveries by developing system tools to carry out this process successfully based on FedEx and UPS platforms use.
28th St. No. 13 - 22 Phone: (571) 404.9080
AT&T´S BILINGUAL CUSTOMER CARE REPRESENTATIVE.
August 15th, 2011 to December 21st, 2013.
As a customer service representative at the 611 AT&T Customer Care Line, I was in charge of giving billing and sales consultancy, plus, first level tech support related not only to wireless services but also to data wireless services for American customers located in the United States.
CONTACT CENTER AMERICAS S.A.
El Dorado Av. No. 84 a – 55 Local 149 D Phone: (571) 425.1700
ETB HOME SERVICES TECH SUPPORT AGENT
September 9th, 2010 to May 13th, 2011.
The work in this company was the tech troubleshooting of the ADSL Internet services, mobile Internet in addition to the land line support, along with their respective categories and associated services. Besides, I was in the recurrent customers area providing second level support.
ETERNA COMUNICACIONES LTDA.
113th St. No. 19 - 89 OF. 502 Phone: (571) 629.6511
WEB DESIGNER (Bilingual)
January 15th, 2007 to December 30th, 2010.
I carried out web design advisory In the company, mostly freelance, as well as the respective design consultancy, hosting and site development along with other functions of administrative nature.
INTERACTIVO CONTACT CENTER S.A.
90th No. 12 – 28 Phone: (571) 600.0000
November 4th, 2005 to October 30th, 2006.
Reporting and database management mostly, also I supported campaigns such as: tech support for SAMSUNG ELECTRONICS COLOMBIA, collection of portfolio TELEFÓNICA MOVISTAR, customer service and complaints IOM International Organization for Migration, G4S WACKENHUT monitoring alarms and response, consultant of the month on July 2006 and promoted as BackOffice in the customer service line of SAB MILLER BAVARIA.
JAIME TORRES C. & CIA. LTDA.
Kr. 26th No. 58 - 07 Phones: (571) 249.0468 – (571) 249.0849
April 2nd, 2001 to July 1st, 2003.
Outsourcing dedicated to tax data processing for financial institutions. The functions performed in office were the reception, capture, allocation of roadmaps, quality control in addition to some special processes such as work on resolving statements of objections issued by DIAN and DID.