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Head of Logistics Lima, Perú
Responsable de la operación y gestión en lima, como la de optimizar los procesos internos mejorando la eficiencia de la flota de conductores, desarrollo de estrategias de crecimiento como la de penetración del mercado, mejorando el posicionamiento y seguimiento de la flota usando la herramienta de seguimiento, soportadas en la tecnología de geolocalización.
 Desarrollo de estrategias para la captación y optimización de flota operativa y disponible
 Seguimiento al perfomance del equipo de Adquisición – Logistics Admin y Becarios para la eficiencia en la evaluación y control de conductores
 Implementación y análisis del proceso de selección y altas de conductores, mediante la plataforma OMBOARIQ
 Revisión de KPI´s para formular estrategias de mejoras continuas (Missed, Ignore, Time Out, Short Pauses, Low Score, Fraude)
 Implementación del programa Cabify Point que busca fidelizar al conductor a través de alianzas que beneficien y brindar soluciones inmediatas de alta valoración para el socio, usando como palanca de tracción el tiempo de conexión y producción
 Opimización del proceso de pagos como la bancarización (90%) de la flota para desarrollar programas de beneficios para el conductor.
 Desarrollo y análisis de la problemática de falta de autos e implementación de procesos y herramientas de seguimiento al conductor mediante canales alternos y de alto impacto (Zopim, Google Form, Sender Sms).
 Desarrollo de estrategias de Marketing Digital para la captación masiva de conductores.
 Solicitar las remesas para pagos a conductores.
 Revisión del PDM y margen en base a bonos y producción de conductores.
TAXI DIRECTO
Gerente de Entrenamiento & Calidad
Responsable del performance de cada colaborador de la empresa como el análisis de su desempeño bajo los estándares de gestión y metodología de trabajo.
Desarrollo de clínicas de atención al cliente, como couching para alinear el crecimiento del colaborador en busca de los objetivos trazados.
B&M CONSULTING
Supervisor Inbound / Outbound
Ingenicard
Supervisión de afiliaciones efectivas de tarjetas de envío de remesas al mercado latino en EEUU, medición de calidad, atención al cliente, medición de tráfico de llamadas, TMO a nivel operador.
Brindar reportes sobre afiliaciones y consultas.
Coordinador de Ventas Outbound
Movistar Perú
Dirigir, motivar y guiar al personal a mi cargo para ejecutar acciones alineadas al cumplimiento de los objetivos de la empresa, controlar la fuerza de ventas a cargo, supervisar el cumplimiento de las políticas comerciales con nuestros clientes.
Control de ventas, feed Back, técnicas de ventas, monitores en línea, elaboración de reportes de ventas diarias, caídas, control de presencia nivel de absentismo.
Adriana Asmatt Corcuera
Responsable de Operaciones – GLOBAL SALES SOLUTION.
Móvil: 988658160
Silvia Maldonado Li
Gerente Ventas – LEXICON MARKETING.
Móvil: 992776885
Ing. Luis Paz Ríos
Gerente Operaciones – INGENICARD PERU.
Móvil: 995403637
Patricio Portaro Pancorvo Gerente General – Taxi Directo Oficina: 713-9356 Móvil: 986646345
Jorge Romero Armesto
Country Manager Perú
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TAXI DIRECTO Gerente de Entrenamiento & Calidad Responsable del performance de cada colaborador de la empresa como el análisis de su desempeño bajo los estándares de gestión y metodología de trabajo. Desarrollo de clínicas de atención al cliente, como couching para alinear el crecimiento del colaborador en busca de los objetivos trazados. B&M CONSULTING Supervisor Inbound / Outbound Ingenicard Supervisión de afiliaciones efectivas de tarjetas de envío de remesas al mercado latino en EEUU, medición de calidad, atención al cliente, medición de tráfico de llamadas, TMO a nivel operador. Brindar reportes sobre afiliaciones y consultas. Coordinador de Ventas Outbound Movistar Perú Dirigir, motivar y guiar al personal a mi cargo para ejecutar acciones alineadas al cumplimiento de los objetivos de la empresa, controlar la fuerza de ventas a cargo, supervisar el cumplimiento de las políticas comerciales con nuestros clientes. 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