Ricardo G. V. freelancer experto en Marketing, Servicio al Cliente, Management

Ricardo G. V.

Marketing, Customer Service & Sales

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Marketing Digital

Habilidades (Máximo: 3)
Sobre mí
I´m a professional with +20 years expertise in Marketing, Communication, Advertising Customer Service & Sales in Blue Chip Corporations.

Currently a Entrepreneur : THE TOOLBOX Inc. / Reload for Success focused on:

- Sales Executives Training to help them reach their sales goals.

- Media Commercialization of TV Screens inside the Largest Bank in Mexico 

- Marketing Strategies to strengthen Customer´s relationships through traffic, ticket average & loyalty growth

- Consulting Services in Management  Performance specialized in Marketing and Sales 
Historia laboral

08-2011 / Current      ENTREPRENEUR : THE TOOLBOX Co. – Mexico City – Mexico

                                    GERERAL MANAGER


Firm created to deliver growth and development tools to other companies through:

 1.     Sales Executives Training through ACTION SELLING 9 Phase System. Partner: The Sales Board Inc. Minneapolis, MN

2.     Media Commercialization through TV Screens inside BBVA Bancomer Bank Branches ( +1,100 branches / 19,2 MM visitors annually ). Partner: TERRA NETWORKS ( biggest Spanish speaking website / Digital Community ).  

3.     Marketing Strategies to strengthen Banks, Supermarkets, Department Stores relationship with its customers via incremental Traffic, Ticket Average and Loyalty. Partner: TCC ( The Continuity Company ). London, UK

4.     Consulting:  CRECIMIENTO SUSTENTABLE´s Consulting Partner. Management Effectiveness consulting specialist in Marketing & Sales.


08-2008 / 08-2011        AMER SPORTS CORP. LATIN AMERICA ( Sporting Goods  ) , Mexico City - Mexico.

                                      REGIONAL WILSON MARKETING MANAGER – Latin America ( LATAM ) & The Caribbean

Leaded Marketing department refocus ( Marketing Services, E-Learning, Digital / Social Marketing & Retail Marketing ). Regional Marketing Strategies ( vision, positioning, advertising, distribution, promotions, local store, tour ). Creation, development & Implementation of       IMPULS-E-Learning ( distributor’s on-line training ). Support distributor’s marketing & sales objectives by country ( Argentina, Bolivia, Colombia, Costa Rica, Chile, Ecuador, Guatemala, Honduras, Panamá, Paraguay, Perú, Puerto Rico, República Dominicana, El Salvador, Uruguay. In charge of A&P Budget ( marketing syndicated budget with Distributors ). Launching of new Wilson’s Tour Vision tennis shoes in Argentina ( inventory gone in 2 wks ). 2011Latam Distributors Conventions development and implementation( Miami & Viña del Mar,Chile ).



02-2006 / 07-2008        ARENA MONTERREY ( Entertainment and Events Venue ) , Monterrey, N.L.- Mexico

                                      COMMERCIAL MANAGER

Supported Commercial Strategy ( Plan 06, 07 & 08 ). Developed Customer Service Plans for captive Accounts: Grupo Xignux ( Kir Alimentos & Leo and Encanto Snacks ), increasing investments in MX$8.0 MM for 08 ), Aviacsa ( MX$2.0 MM in 07-08 + MX$1.8 MM in Mega-Screen ) and SABA +MX$1.8 MM for 06 & 07 and +MX$4.2 MM for 08. Prospecting Strategies development: Banco Santander in Dec 05 ( highest ever investment: MX$14.0 MM ), renewal for 08 for MX$21.5 MM. Generated World Class Account Management Controls becoming Arena Monterrey’s standard. Achieved renewals and new entries: Redbull ( MX$4.5 MM ), Domecq ( MX$4.0 MM ),MasterCard ( MX$3.5 MM ), VW ( MX$3.9 MM ), CEDIM ( MX$1.5 MM ), Sanborn’s ( MX$2.8 MM ), Unilever ( MX$2.4 MM ), Saba 07 (+50% investment), NEXTEL 07: 1st. KEY SPONSORSHIP MX$4.5 MM ( //The Police// – 2 Dates).


02-2003 /01-2006         HEB ( Supermarkets ), Monterrey, N.L. - Mexico

                                      MARKETING DIRECTOR

Positioned HEB as the “SERVICE+QUALITY+VARIETY+FRESHNESS+LOW PRICE Supermarket”. Developed Incremental Traffic Strategies Implemented successful Advertising / Communications, Promotions, Floor Demos, Market Research ( ad-hoc ) and Customer Service strategies. Created and implemented LSM ( Local-Store-Marketing ) Strategy. Increased Loyalty and attracted New Customers through a LOYALTY and KIDS Program joint program with TESCO ( UK’s No. 1 Supermarket ) as a differentiation strategy. Key Results: Brand Positioning(+16% points ), incremental traffic ratio growth ( 8.9 %-03, 10.2%-04, 12%-05 ),Low Price perception improvement.


07-1999 / 02-2003        TELEVISA CORPORACIÓN ( Media Network ), Mexico City - Mexico.

                                      CORPORATE BRAND MARKETING DIRECTOR

Responsible for Televisa’s Corporate Brand Image. In charge of Televisa’s Corporate Brand building. Created and implemented Corporate Identity communication strategy ( Mission, Vision, Values, etc. ). Internal & External Communications. Contact with key media players, PR. Corporate Brand Equity’s measurement model development. Strategic support ( advertising & communication, market research, promotions, strategic planning ) to : Televisa Sports, Televisa Kids, Televisa News, Channels 2, 4, 5, Local Channels, Televisa International. Televisa Radio Marketing strategies for sales . Leaded AMRD ( Radio Broadcasters Association for Valley of Mexico ) for 2003, W Radio re-launching, W Radio launching in Paid TV ( Sky and Cablevision ), New Radio Programming Development and Launching.



01-1996 / 06-1999      OGILVY GROUP ( Advertising and Communications ), Mexico City - Mexico.

                                     ACCOUNT SERVICE SENIOR DIRECTOR

Contributed to increase income and profitability through 1.) Clients added investments (Jaguar, Kimberly Clark, IBM, SAP, Mattel, Glaxo-SK, etc.) based on advertising, communications and other marketing tools strategies, b.) attracting new accounts ( Mexicana & Gandhi Bookstores ). c.) Substantial OPEX reduction via PART-TIME Job Program for Executive Women, d.) creation of the Local-Partnership Program to expand Ogilvy within Mexico in key cities ( Monterrey, Guadalajara, Puebla, etc. and e.) Ogilvy Image building participating directly in the Strategic-Creative process of Scott’s Emulsion (Glaxo-SK) to obtain the 1st. Prize in Printed Category in Cannes Festival, France. 


 09-1990 / 12-1995      SABRITAS / PEPSICO FOODS INT’L. ( Food & Beverage ), Mexico City - Mexico.

                                     BRAND CATEGORY MANAGER

Leaded the Creation, development and implementation of key growth strategic concepts 1ST. time ever in Mexico: a) 1st. Instant Winner Promotion, b) Product Code, c) Freshness Code. Directed Brand building for different product categories (Potato, Corn, Wheat, Tortilla ) through advertising and media plans, promotions, market research, product development, packaging and special projects. Regional Marketing support for the Northern Zone of Mexico ( //Sabritas & Sonric’s Surprise You// promotion + regional product development and launching: Cronchos ).



02-1985 / 08-1990       THE COCA-COLA COMPANY - MEXICO. ( Beverage ), Mexico City - Mexico

                                     COCA-COLA BRAND COORDINATOR

Supported Coca-Cola brand with: product performance, market analysis, media investment control, “ad campaigns adaptation, promotions, massive events, Key Accounts support. Ad Agency contact. Development and launching of the 1st. Symbiotic Marketing Promotion: : Kimberly Clark notebooks with graphical identity of Coca-Cola. Coordinated and leaded 1st.  Fanta-Walt Disney Tour ( +12,700 kms + 1.2 MM spectators + 17% sales increase in visited cities ).

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