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✅ Na área de Recursos Humanos (RH):
● Experiência com recrutamento e seleção realizando processos seletivos do início ao fim, fazendo kick off com as lideranças ou contratante para alinhamento e planejamento do processo, divulgação das vagas, triagem, hunting, dinâmicas online, entrevistas por competências, feedbacks e proposta.
● 04 anos de experiência na área de RH, tendo atuado tanto como freelancer, como também em regime CLT em empresa de tecnologia (startup), agência de marketing e consultoria de R&S.
● Vivência em Pesquisa de Clima, avaliação comportamental avaliação de desempenho, treinamento e desenvolvimento, descrição de cargo e mapeamento das competências técnicas e comportamentais dos cargos.

✅ Na área de atendimento:
● Tenho mais de 5 anos de experiência direta com atendimento ao cliente multicanal (chat, WhatsApp, e-mail, redes sociais, telefone, reuniões online), tanto B2B como B2C.
● Já trabalhei com atendimento no formato freelancer e também CLT, obtendo muito sucesso em ambos, com métricas de qualidade e satisfação do cliente sempre acima da média, ocupando posições de destaque nas equipes em que atuei.
● Prezo muito pela experiência do cliente e por realizar um atendimento de encantamento, surpreendendo o cliente de forma positiva, aumentando assim as chances de fidelização.

✅ Formação:
● MBA em Coaching Executivo e de Negócios
● Ensino Superior Completo em Gestão de Recursos Humanos (RH)
● Curso de Extensão Universtária em Gestão de Pessoas por Competências
● Curso de Analista Comportamental (metodologia DISC)

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