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Durante mi experiencia como responsable de operaciones de las embarcaciones MV Kydon y MV Lyktos, desarrollé habilidades clave en planificación, organización y comunicación. Mi rol incluyó la coordinación de horarios operativos, comunicación efectiva.

Fui responsable de liderar un equipo bajo altos estándares de seguridad y cumplimiento, optimizando procesos como la automatización de operaciones y la actualización de descripciones de cargo, mejorar la organización de terminales. Mi enfoque en la productividad y el cumplimiento de indicadores aseguró operaciones fluidas y resultados orientados al éxito.

Mis habilidades en gestión del tiempo, comunicación estratégica, liderazgo y resolución de problemas fueron fundamentales para garantizar operaciones seguras, organizadas y alineadas con los objetivos de la empresa.

Encargada de Garantías y Repuestos:
Amplia experiencia en la gestión de servicios, capacidad para planificar y organizar actividades de talleres, asegurando la optimización de tiempos y recursos.

He liderado proyectos, gestionando tiempos de respuesta, seguimiento a talleres y almacenes. También he sido responsable de la puesta en marcha de nuevos sistemas, con énfasis en la mejora continua de los procesos.

En cuanto a la gestión de garantías, he depurado y cobrado reclamos de fabricantes, contribuyendo a la recuperación de partidas incobrables. Además, he colaborado con el Departamento de Calidad en la creación de procedimientos y en la presentación semanal de indicadores operativos a la dirección.","rawText":"Gerente de Operaciones: Durante mi experiencia como responsable de operaciones de las embarcaciones MV Kydon y MV Lyktos, desarrollé habilidades clave en planificación, organización y comunicación. Mi rol incluyó la coordinación de horarios operativos, comunicación efectiva. Fui responsable de liderar un equipo bajo altos estándares de seguridad y cumplimiento, optimizando procesos como la automatización de operaciones y la actualización de descripciones de cargo, mejorar la organización de terminales. Mi enfoque en la productividad y el cumplimiento de indicadores aseguró operaciones fluidas y resultados orientados al éxito. Mis habilidades en gestión del tiempo, comunicación estratégica, liderazgo y resolución de problemas fueron fundamentales para garantizar operaciones seguras, organizadas y alineadas con los objetivos de la empresa. Encargada de Garantías y Repuestos: Amplia experiencia en la gestión de servicios, capacidad para planificar y organizar actividades de talleres, asegurando la optimización de tiempos y recursos. He liderado proyectos, gestionando tiempos de respuesta, seguimiento a talleres y almacenes. También he sido responsable de la puesta en marcha de nuevos sistemas, con énfasis en la mejora continua de los procesos. En cuanto a la gestión de garantías, he depurado y cobrado reclamos de fabricantes, contribuyendo a la recuperación de partidas incobrables. Además, he colaborado con el Departamento de Calidad en la creación de procedimientos y en la presentación semanal de indicadores operativos a la dirección.","canEdit":false,"editUrl":"https://www.workana.com/freelancer/e8bfbefe23a60eac536bba46129f8a3f/profile/history","g11n":{"edit":"Edit","save":"Save","cancel":"Cancel","warning":"Warning: Don't share contact information or you may be blocked.","expandText":"View more","collapseText":"View less","placeholder":"Describe your work on previous projects, your role, and your contributions for each milestone of your professional career. Tell us how your work has brought value to the projects you have collaborated on in the past. Choose the most relevant aspects for each position, what you learned and achieved, and anything else that will help in understanding your career path."},"validation":{"required":true,"min":20,"max":50000}}},"profileCompleteness":{"show":false},"newProfileCard":{"canEditCompany":false,"canAddFavorite":false,"addFreelancersDropdownTitle":"Add to list","isHero":false,"isVerifiedAgency":false,"companyVisibleName":"Mercedes B.","companyId":10329271,"companyHash":"e8bfbefe23a60eac536bba46129f8a3f","ratingData":{"rating":5,"hasRating":true,"width":"width: 100.00%","noRatings":"No ratings yet","average":5,"ratingText":"5 of 5.00"},"profileVisibilityEditInitials":{"isChecked":true,"actionUrl":"https://www.workana.com/companies/profile/edit/visibility","g11n":{"toggleLabel":"Public Profile"}},"agencyEditInitials":{"isChecked":false,"actionUrl":"https://www.workana.com/companies/profile/edit/is_agency","g11n":{"toggleLabel":"Agency Profile"}},"phone":{"text":"Phone number: ","canEditPhone":false,"hasPhone":true,"number":null},"countryData":{"country":"DO","name":"Dominican Republic","class":"flag flag-do","url":"https://www.workana.com/freelancers/dominican-republic?ref=freelancer_view","blankGif":"https://cf.wkncdn.com/static/assets/build/img/blank.4f4e80a62.gif"},"hourlyRate":{"text":"Hourly rate:","rate":"USD 10.00","isSet":true,"currency":"USD","amount":"10.00"},"mainSkill":{"isSet":true,"text":"Freelancer expert in Admin Support"},"public":true,"clarificationText":"Allowed formats:
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Noviembre 2007 - Presente (17+ años) | Zaragoza, España Mis 17 años en CERNEY han sido un viaje increíble que refleja perfectamente cómo las empresas pueden evolucionar sin perder su esencia. Empecé siendo esa persona que tenía todo bajo control en la administración tradicional, donde aprendí que los detalles importan y que la confidencialidad no es negociable. Era quien coordinaba a la dirección, organizaba reuniones que realmente funcionaban, y me aseguraba de que nada se cayera entre las grietas. Pero lo emocionante llegó cuando me di cuenta de que podía hacer mucho más que mantener las cosas organizadas: podía transformarlas. Como Responsable de PRL, desarrollé protocolos que redujeron drásticamente los accidentes laborales, y ahí entendí algo clave: los mejores sistemas son los que previenen problemas antes de que aparezcan. Implementé un sistema digital que redujo 30% el tiempo que perdíamos buscando documentos (¡imagínate la frustración que eliminé!) y coordiné una reorganización que aumentó 20% la productividad sin estresarse más. Especialista en Automatización y Asistencia Virtual (Freelance) 2024 - Presente | Remoto Aquí es donde todo cobra sentido: combino esos 17 años de experiencia real con mi pasión por hacer que la tecnología sea accesible y útil. No soy de esas que te venden humo tecnológico; soy quien toma tus procesos manuales y los convierte en sistemas que funcionan mientras duermes. Construí mi propia infraestructura con n8n y Supabase autoalojados, integrando sistemas antiguos con herramientas modernas, y creé dashboards que liberan más de 15 horas semanales de esas tareas que a nadie le gustan. Esta experiencia me enseñó que la tecnología más poderosa es la que hace que la gente se sienta más tranquila, no más abrumada. Mi arsenal incluye n8n autoalojado, Supabase, Google Workspace, Microsoft 365 y toda una colección de herramientas que uso estratégicamente según lo que realmente necesites. Me encanta aplicar UX Writing porque creo que si algo no se entiende, no sirve. Mi formación en IA y Prompt Engineering me permite crear agentes que realmente resuelven problemas específicos, no chatbots genéricos. Trabajo con Customer Journey Mapping porque necesito entender cómo piensa tu cliente para diseñar algo que realmente funcione. Los resultados que suelo entregar hablan por sí solos: -75% en consultas repetitivas, -15 horas semanales que tu equipo puede usar para cosas importantes, +40% en satisfacción del cliente. Experiencia Administrativa y Financiera | MP GAS S.L. & Transportes GTD 2002 - 2007 En MP GAS me convertí en la reina de la facturación y administración, optimizando cada proceso de cobros y pagos hasta que todo fluyera sin sobresaltos. En Transportes GTD desarrollé mi superpoder para gestionar crisis: cuando algo salía mal en el transporte, yo era quien coordinaba soluciones rápidas manteniendo a todos contentos. Estas experiencias me enseñaron que la gestión de datos y la atención al cliente van de la mano: si no tienes la información correcta en el momento correcto, el cliente lo nota. Liderazgo Comercial y Gestión de Equipos | Círculo de Lectores 1995 - 2000 Como Jefe de Equipo de Ventas, lideré equipos que consistentemente cumplían (y superaban) objetivos mensuales. Pero lo que realmente aprendí fue algo que uso todos los días: el éxito viene de escuchar profundamente lo que la gente realmente necesita, no de venderles lo que tienes. Esta filosofía la aplico en cada proyecto: primero entiendo tu problema real, luego diseño la solución perfecta para ti. Mi Caja de Herramientas (que uso estratégicamente según tu necesidad): Para automatizar sin quebrar el presupuesto: n8n autoalojado, Make, Zapier, Relevance AI Mi infraestructura que te ahorra dinero: VPS Hostinger, Supabase autoalojado Para que todo funcione como reloj: Google Workspace, Microsoft 365, calendarios inteligentes, CRM que realmente se usan Para crear cosas bonitas y funcionales: HTML/CSS, Vibe Coding, Bolt, UX Writing que conecta Para integrar lo que ya tienes: SAP, Dynamics 365, APIs, análisis de KPIs que importan Para el futuro que ya está aquí: IA personalizada, agentes inteligentes, automatizaciones que aprenden Lo que 17 años me enseñaron (y ahora aplico contigo): Pensar como bombero: Mejor prevenir el incendio que apagarlo después Documentar como si fuera para tu abuela: Si no lo entiende ella, hay que mejorarlo Ser consultora, no solo ejecutora: A veces veo oportunidades que tú aún no has notado Cuidar tu bolsillo: Mi infraestructura propia significa menos gastos recurrentes para ti Recordar que detrás de cada proceso hay personas: La mejor tecnología es la que hace la vida más fácil","rating":5,"ranking":529,"position":{"position":"silver","next":{"name":"Gold","next":"platinum","description":"Gold es el cuarto nivel de Workana. 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