Jorge A. H. E. freelancer experto en Web Services, HTML5, Administración de Proyectos

Jorge A. H. E.

Work hard, love deep, laugh loud and feel terrific

0 / 5

Colombia

IT & Programación

Habilidades (Máximo: 5)
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Sobre mí
I am a hard-working and innovative electronic engineer with over eleven years of experience in a variety of voice platforms, contact center technologies, operational systems, security and high availability including Linux (Redhat, Centos, Opensuse), Solaris (5,10,11), Unix (HP), Windows, Avaya PDS, Avaya MPS, Genesys Framework, Genesys Voice Portal, BIG IP LTM (2000s).
I have big experience implementing voice services, coordinating providers, giving technical support and integrating different communication systems with client’s solutions. Examples of my work are: Avaya PBX - Genesys CTI, Nortel PBX - Gensys CTI, Predictive Dialing Systems - Gateway GSM, Avaya PBX - Genesys Voice Portal, Web Application Servers - Socket Servers and Socket Servers - Databases.
I have also knowledge and practice implementing high availability solutions, using local traffic managers (Big IP-LTM F5) and apache tomcat servers. Successful cases: Balancing Genesys SIP servers and web applications servers over LTM.
During my working years I have been responsible of designing, building and implementing high availability architectures, define procedures and maintenance plans for interactive voice platforms, build traffic reports, measure indicators, create surveys and action plans for issues. Participate actively in projects and new client’s implementation, took part in meetings with technical staff, state platform managers and clients regarding new requirements and services.
I possess an advance use of office pack and open office products, programing skills and expertise over: HTML, Unix, Linux, Bash, SQL, Vxml, Java, SIP, Action script, tomcat.
I am an excellent professional, honest, with analytical skills, tireless spirit, aptitude for teamwork, ability to cope with difficult situations focus on becoming a leader and innovator, enthusiastic in finding new opportunities and solutions, committed to the results, passionate and curios for others activities and for learning new things.
Historia laboral
September 2005 - September 2016       
Development TI Analyst, Infrastructure Analyst, Production Analyst  in
Allus Colombia S.A of Medellín.
                                                           
Sizing, monitoring and managing licenses and resources of audio response platforms to support client’s necessities, to guarantee SLA’s and company capacity to grow.

Manage, monitor and develop new services over proactive contact, big ip ltm, genesis voice portal, and socket server platforms as well as provide maintenance and technical support of them. 

Implement client’s voice applications onto systems (Genesys GVP, MPS500), socket servers, with high configuration models to support the 7x24 contact center operation.

Install and configure web servers, security certificate as well as balance different services and protocols.

Implement best security practices over platforms to prevent frauds and to conformance with our bank client’s standards.

Participate in meetings with clients, developers and designers, to recommend and develop new services and solutions for customers.
 
                                         
April 2005 - July 2005                     
Technical Support in New Horizons of Medellín.

My responsibilities where the configuration and Installation of Microsoft O.S. and Programming Courses, to maintain the computers and servers updated and running and prepare the network infrastructure for the labs and courses.

July 2003 - December 2003           
Internship in SUMICOL S.A. de Medellín.

My internship was about to research and develop an energy save plan for the air compressed systems of the production plant, look into items, their pressure

November 2002 - February 2003 
Sales Assistant in CELUWAP of Medellín.

My job responsibility was to advice and help out the clients to find and buy their ideal mobile phone.
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Posición del perfil: Bronze

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