I am a hard-working and innovative electronic engineer with over eleven years of experience in a variety of voice platforms, contact center technologies, operational systems, security and high availability including Linux (Redhat, Centos, Opensuse), Solaris (5,10,11), Unix (HP), Windows, Avaya PDS, Avaya MPS, Genesys Framework, Genesys Voice Portal, BIG IP LTM (2000s).
I have big experience implementing voice services, coordinating providers, giving technical support and integrating different communication systems with client’s solutions. Examples of my work are: Avaya PBX - Genesys CTI, Nortel PBX - Gensys CTI, Predictive Dialing Systems - Gateway GSM, Avaya PBX - Genesys Voice Portal, Web Application Servers - Socket Servers and Socket Servers - Databases.
I have also knowledge and practice implementing high availability solutions, using local traffic managers (Big IP-LTM F5) and apache tomcat servers. Successful cases: Balancing Genesys SIP servers and web applications servers over LTM.
During my working years I have been responsible of designing, building and implementing high availability architectures, define procedures and maintenance plans for interactive voice platforms, build traffic reports, measure indicators, create surveys and action plans for issues. Participate actively in projects and new client’s implementation, took part in meetings with technical staff, state platform managers and clients regarding new requirements and services.
I possess an advance use of office pack and open office products, programing skills and expertise over: HTML, Unix, Linux, Bash, SQL, Vxml, Java, SIP, Action script, tomcat.
I am an excellent professional, honest, with analytical skills, tireless spirit, aptitude for teamwork, ability to cope with difficult situations focus on becoming a leader and innovator, enthusiastic in finding new opportunities and solutions, committed to the results, passionate and curios for others activities and for learning new things.