Silvan. freelancer experto en Negociación, Servicio al Cliente, Plan de Viaje, Escritura - Viajes, Transcripción


Life is beatiful

Valor hora:

USD 20,00

Marketing Digital

Sobre mí
Qualified Customer Service Manager offering a Record of  successful  job performance , proven problem solving ability and experience developing and implementing innovative solutions.
·    Call Center Managements  Experience
·    Costumer Service Managements Expertise
·    Negotiation Competency
·    Troubleshooting Skills

Promoted from selling vacation packages in a  call center to  reservation agent in a year and Reservations Manager in two years
Worked with upper management to ensure  appropriate  changes were made to improve customer  satisfaction . Properly directed inbound calls in phones queues to improve call  flow.
Historia laboral
September 2014  to present    Reservation Agent, Sales & Customer Service Representative  , Universal Online Corp
Assembling the final itinerary of the passenger making the booking at hotels and cruises , offering further improvements and the trip as excursions, car rentals
11/2009  to 09/2014    Sales, Customer Service representative, Reservations Agent, Bueno Inc
I began in the showroom of vacation packages, then the customer service department and credit cards and was promoted to the reservations department

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