Sergio S. freelancer experto en Estadística, Planificación Estratégica, Logistic & Shipping

Sergio S.

KPI, Logistics, Care &Telecommunication Consultant

0 / 5

Valor hora:

MX$ 300,00

Soporte Administrativo

Sobre mí
Expertice in Management and supervising processes and services in Back End / Fron End, Knowledge in technologies to implement/improve, Executing and improving new metrics and follow up in action plans.Great expertise and treatment with celphone carries in Mexico, as well banks and electronical switches. Business intelligence usage as main tool of data analysis. Highly creative in trouble solving and new ways to improve results. Knowledge on Logistics, 3PL, KPIS (follow up and developing new indicators).Expertice as Yelllow Belt improving current process to maximize quality controls, Cost Reduction, Savings and response times reduction. Very Focused to implement savings and to improve metrics to maximize resources. Knowledge in banking and markets driven by credit card and debit card population, as well average ticket in POS and ATM's market.
Team builder and management of internal and external team members to drive efforts.
Negociation skills always trying to get the best beneffits. Humanistic point of view and integrator of consciliance skills.
Historia laboral
* Microsoft (Programas informáticos): Manage and supervising all the repair services in Back End, guidelines of bulletins of new services and technologies to implement/improve, Executing and improving actual Repair Lead Time with Telcel, Telefónica and Iusacell from 98% to a new TAT of 24 hours for all carriers at 100%.
Decreasing the volumes of stock through the usage and recovery of parts in repair process with high quality controls. Highly expert in cost reduction (savings and cost avoidance). Improvement process supported by Six Sigma as well 5 Why and Fishbone methodologies to improve metrics and targets.

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