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Team management, project management, reporting, recruiting, time management, decision making, client repport building, ITIL implementation, high performance team, ITSM ITIL, Service Management, Change & Release Management.

Geek, Blogger, ITSM Certified Specialist de Dia , Troll de noche... escribo sobre tecnología y soy Evangelista de las mejores practicas de la Industria de TI.","rawText":"ITSM Expert / Social Media Manager Team management, project management, reporting, recruiting, time management, decision making, client repport building, ITIL implementation, high performance team, ITSM ITIL, Service Management, Change & Release Management. Geek, Blogger, ITSM Certified Specialist de Dia , Troll de noche... escribo sobre tecnología y soy Evangelista de las mejores practicas de la Industria de TI.","canEdit":false,"editUrl":"https://www.workana.com/freelancer/f0247cee0c7225c1293ece19c25e7394/profile/description","g11n":{"edit":"Editar","save":"Guardar","cancel":"Cancelar","warning":"Cuidado: No compartas datos de contacto o podrás ser bloqueado.","expandText":"Ver más detalles","collapseText":"retraer","placeholder":"Sintentiza en pocas palabras aquello que mejor te define como profesional. Muestra al mundo lo que puedes brindar para darle dirección a tu carrera freelance. Ej: Diseñador de imagen y sonido especialista en videos institucionales y retoque fotográfico"},"validation":{"required":true,"min":20}},"history":{"section":"history","title":"Historia laboral","dangerouslyWillBeRenderAsHtml_text":"* OXXO (Retail): Manage the process of:
Requesting Changes
Assessing Changes
Authorizing changes
Implemeting Changes
Prevent unauthorized changes
Minimize disruption
Ensure proper research and relevant input
Ensure the correct process of build, test and implementation with the guide of best practices applied
Definition and use the KPI's of area
Training new Users
Support of the tool (CA Service Desk)
Response Audits (STTI, SOX, etc)

* OXXO (Retail): •    Configuration & Change Management, implementación de la disciplina de CM en el equipo de Integracion NPOS
•    Generación de KPI’s del Area
•    Configuración y control de ambientes
•    Track & Control Changes
•    Generacion y Mantenimiento del CMS
•    Implementación de OLA’s entre los equipos de la gerencia de Innovación Tecnológica (SLM)
•    Configuración y mantenimiento del SharePoint del area, alineamiento del uso del Sharepoint para los fines de la disciplina de Configuration Management
•    Implementación de SVN como herramienta de control de Versiones
•    Atención a Auditorias externas (SAROX)
•    Implementación de WarRooms
•    Release Management
Tower lead en implementaciones de alto impacto
Medicion y control de Niveles de servicio (SLM)
Implementación de Sistema de Multihabilidades en el equipo de Integración

* Cerveceria Cuauhtemoc Moctezuma (Food & Beverages) [desde 7/2010]: •    Change Manager. Llevar la operación de Change Management y Release Management. Seguimiento a Todos los Cambios (Change Orders) Generados por TI Diseño, responsable del cumplimiento de los lineamientos SarOx, asegurar el correcto paso a Productivo tanto de los cambios SAP como No.
•    Realizar auditorías internas y respuesta a las auditorias Externas para el aseguramiento de la documentación y pruebas en los Change Orders Generados por el Área (controles SarOx)
•    Paso a Productivo de Transportes de SAP para asegurar la documentación de los cambios y la correcta aplicación de los cambios en el ambiente productivo. (7x24)
•     Formalización de requerimientos y seguimiento de estos ante el CSC y punto de contacto de TI Diseño con Basis, Procesos, Sistemas, Operaciones y otras aéreas del Centro de Recursos Compartidos de Femsa
•     Responsable de la guardia de Administración de Cambios (7x24) para la atención y soporte (vía remota y/o presencial) a usuarios de Diseño TI.
•    Torre de control en la liberación de Proyectos y cambios de alto impacto.
•    Apoyo a Service Level Management
•    Operación de Release Management
•    Capacitación a usuarios nuevos para trabajar bajo el esquema de Change y Release Management
•    Generación de reportes mensuales, anuales y estadísticas de Liberación de Cambios, Transportes, Frecuencia, categorías de cambio, prioridad de Transportes, por área, etc.
•    Generación de Indicadores (KPI’s) para integrar el Top Line que se muestra a la gerencia cada mes.
•    Identificación y apego a los Factores Críticos de Éxito

* Hewlett-Packard / Triara Data Center (Information Technology and Services) [desde 2008]: •    Coordinar, supervisar y dar soporte a las áreas de servicio Unix, Microsoft, Redes, Datos, backups, Storage, además de desarrollar y administrar los proyectos internos de mejora continúa que se desarrollen dentro del área y dar soporte especializado en Internet, todo esto con la finalidad de dar a los clientes un servicio de excelencia. Apoyar al 2º Nivel de elevación con el seguimiento de Incidentes para canalizarlo con el menor tiempo posible con las Torres de Servicio y dar soluciones en tiempo y forma buscando siempre el “Customer Satisfaction”. Intervenir en caso especiales con clientes Críticos, crear y administrar los proyectos que se generen para la mejora continua. Desarrollar de programas de capacitación interna al personal de nuevo ingreso todo esto en base al esquema de ITSM (ITIL) para llevar el flujo de los procesos en un correcto orden. Generación de Métricas de medición de eficiencia y cumplimiento de SLA’s (Service Leven Agreement) acordados con el cliente.

* Oracle America, Inc / Sun Microsystems Mexico (Information Technology and Services) [desde 2005]: •    Mantenimiento preventivo y correctivo a Tape Libraries, drives (9x40 A y B ,LTO generación 1 y 2 (Seagate,HP e IBM), media handling, hand assembly, y varios modelos de Storage Tape Libraries, Drives, SAN, VSM, etc. a clientes en la zona norte del país (Reynosa, Matamoros, Monterrey y Ciudad de México), Quantum Libraries, Servidores RS6000 (soporte a tiendas Gigante), apoyo en eventos y reportes con dichos clientes en contrato con SUN DMG (Data Management Group) antes StorageTek.

* PEMEX (Oil & Energy) [desde 2005]: •    Coordinador en Sitio: Cuya función es ser el enlace del área con la coordinación general del proyecto, manejo de inventarios y stock, manejo del sistema de control de soporte, coordinación de personal de soporte en sitio. Desarrollo del sistema de inventario de equipos en contrato (VB 6.0 y SQL Server).
•    Soporte a Web Server (Win XP y 2003 Server) configuración y administración de la página del Depto. de TI Cerro Azul.
•    HELP DESK Agente de la Mesa de Servicios de T.I. en el departamento de Tecnología de Información en el área de Cerro Azul AIPRA (Activo Integral Poza Rica – Altamira)
•    Atención a Usuarios vía telefónica y correo electrónico, manejo del sistema HP Service Desk para el control de llamadas de servicio. 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(7x24) • Formalización de requerimientos y seguimiento de estos ante el CSC y punto de contacto de TI Diseño con Basis, Procesos, Sistemas, Operaciones y otras aéreas del Centro de Recursos Compartidos de Femsa • Responsable de la guardia de Administración de Cambios (7x24) para la atención y soporte (vía remota y/o presencial) a usuarios de Diseño TI. • Torre de control en la liberación de Proyectos y cambios de alto impacto. • Apoyo a Service Level Management • Operación de Release Management • Capacitación a usuarios nuevos para trabajar bajo el esquema de Change y Release Management • Generación de reportes mensuales, anuales y estadísticas de Liberación de Cambios, Transportes, Frecuencia, categorías de cambio, prioridad de Transportes, por área, etc. • Generación de Indicadores (KPI’s) para integrar el Top Line que se muestra a la gerencia cada mes. • Identificación y apego a los Factores Críticos de Éxito * Hewlett-Packard / Triara Data Center (Information Technology and Services) [desde 2008]: • Coordinar, supervisar y dar soporte a las áreas de servicio Unix, Microsoft, Redes, Datos, backups, Storage, además de desarrollar y administrar los proyectos internos de mejora continúa que se desarrollen dentro del área y dar soporte especializado en Internet, todo esto con la finalidad de dar a los clientes un servicio de excelencia. 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