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Ing. de Control de Cambios, en Movilnet,Caracas-Venezuela (2006-2008) Incluye las actividades relacionados con la gestión de las solicitudes de cambios sobre las redes, plataformas y/o aplicaciones, durante las actividades de implementación o de mantenimiento, a través de un procedimiento estandarizado con la finalidad de minimizar el impacto y riesgo de los cambios en la calidad de la prestación del servicio.

Ing. de Soporte Datos Inalambricos, en Movilnet,Caracas -Venezuela (2008-2009) Garantizar el mantenimiento y la continuidad operativa de las redes, plataformas, aplicaciones, productos y/o servicios,Comprende la planificación y ejecución del mantenimiento preventivo y correctivo de las redes (acceso, transporte y red núcleo),plataformas y aplicaciones. Detección del incidente y/o falla, Diagnóstico del incidente y/o falla y Solución del incidente y/o falla.

Consultor de Proyecto, en Movilnet, Caracas-Venezuela (2010-2014), Asesorar, investigar, diseñar, planificar, coordinar y controlar la integración e implantación de soluciones tecnológicas que permitan crear y/o mejorar la oferta de servicios móviles, a través de la incorporación de nuevos productos o mejoras de los productos existentes, mediante la coordinación de equipos multidisciplinarios en las áreas de “Sistemas de Soporte a la Operación” (OSS) y “Sistemas de Soporte al Negocio” (BSS).

Coordinadora de Homologacion de Productos y Servicios, en Movilnet,Caracas-Venezuela (2014-2017), Velar por la calidad de servicio al cliente para soluciones inalámbricas de la corporación, durante el proceso de homologación de equipos e integración de soluciones, siguiendo los lineamientos dictados por la gerencia,Supervisar la integración de soluciones.Supervisar el desempeño, esquemas de trabajo y capacitación de los especialistas. Representar a la gerencia ante otras áreas en la creación de nuevas soluciones

Gerente de Desempeño de Productos y Servicios, en Movilnet, Caracas-Venezuela (2017-Actual), Dirigir, coordinar y controlar el desempeño de los productos, servicios, soluciones y equipos terminales inalámbricos de la corporación, tomando en cuenta el punto de vista del cliente, desde las etapas de desarrollo previas al lanzamiento al mercado, hasta la desincorporación del mismo del portafolio comercial.Asegurar el adecuado desempeño de los productos y servicios,Brindar retroalimentación a las otras gerencias de la vicepresidencia, con el objeto de tomar medidas de optimización que mejoren las condiciones para el cliente.Dictar los lineamientos a las unidades de la gerencia para alcanzar los objetivos","rawText":"Analista de Soporte Tecnico, departamento de Informatica en IPPUPEL (Instituto de Prevision Social de la Universidad Pedagogica Experimental Libertador) , Caracas- Venezuela. 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