2009- Date Alestra Service Provider
Area: //_Specialized Managed Services_//
•Technical Support in routers and switches based on Cisco IOS.
•Technical Support in Cisco Call Manager (CUCM)
•Phones firmware upgrades, call manager ldap integration, voicemail creation, FAC, contac centar user creation and skills association,
•Polycom videoconference device implementation and troubleshooting
•Technical Support and configuration on routing protocols (EIGRP, OSPF, RIP,VPN/MPLS).
•Technical Support in multiple devices like WLC, WCS , and AP in stand-alone mode
•Troubleshooting and proactive detection of potential issues.
•Manage Engine monitoring tool, support
•Customer Service based on ITIL best practices
2007-2009 Alestra Service Provider
Area: //_PSTN Provider_//
•Technical Support PSNT service Provide
•Technical Support R2 and ISDN and SIP Links •Troubleshooting and proactive detection of potential issues.