Braulio G.

understanding customer needs

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Freelancer activity: IT & Programming


About me
Engineer  in Telecommunication, with 3 years experience like an internet & vpn-mpls service provider and network administrator also experience has a PSTN service provider,

Technical Knowledge 
Wide knowledge in networks and devices, innovator

Experience: Wide knowledge of multiple devices in the network, qualities and forms of work and troubleshooting (Routers ,switches ,wlc, IPS, was ,asa, firewalls), 

Customer support
Effective communication at all levels of organization and technical expertise,

Experience:   In a role has a network administrator, fallow-up customer reports, and customers requirements

Work history
2009- Date   Alestra Service Provider

Area:    //_Specialized Managed Services_//

•Technical Support in routers and switches based on Cisco IOS.
•Technical Support in Cisco Call Manager (CUCM)
•Phones firmware upgrades, call manager ldap integration, voicemail creation, FAC, contac centar user creation and skills association,
•Polycom videoconference device implementation and troubleshooting
•Technical Support and configuration on routing protocols (EIGRP, OSPF, RIP,VPN/MPLS).
•Technical Support in multiple devices like WLC, WCS , and AP in stand-alone mode
•Troubleshooting and proactive detection of potential issues.
•Manage Engine monitoring tool, support
•Customer Service based on ITIL best practices


2007-2009   Alestra Service Provider

 Area:     //_PSTN Provider_//

•Technical Support PSNT service Provide
•Technical Support R2 and ISDN and SIP Links •Troubleshooting and proactive detection of potential issues.
Activity and ratings

Last login: 4 years ago

Joined: 4 years ago

Ranked: Not ranked

Profile level: Iron

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