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Finibus Group/Merit Mfg - E-Commerce Unit, Customer Experience Manager, (4 Brands, U.S. Market), Remote 2020+2021
RedHat Chile - Business Eng. Communication Coach and Facilitator
BritCham Chile - Business to Business (B2B) Consultant, Matchmaker, Researcher
AlphaUX - QA Testing Network Reviewer (UI Testing from Users)
WriteLab - Project Manager, Customer Support Team Lead (U.S. Market)
EOLAS International Marketing - Consumer Goods Researcher, Quality Control (Chilean Market)
Canback Dangel - Market Research, Consumer Insights (Chilean Market)
Studio 8 - Content Translation, Localization (Spanish to English, U.S. Market)
GTT - Telephone Service Testing, Quality Control
International Service Check - Customer Service Reviews
Helion Research - Customer Service Reviews

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Sociedad Maritima S.A. - General Services, Front Office Manager, 2011-2014
Brandabout International Wine Marketing - Web Editor, 2011

Non-Profit Experience (Chile):
Evangelist, Workshop Host, Volunteer - Women Who Code Santiago (Chile), 2015-Present
Secretary, Board of Directors - Wikimedia Chile 2015-2016, Current Volunteer
Volunteer Coordinator - Chile WIC Conference 2016
Volunteer Coordinator - LATINITY Conference 2015
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Accomplishments: - Designed and implemented OTT campaigns for brands like Audi, BMW and Walgreens in the US. - I audited campaigns of the design team for good practices on the application of clients’ brand guidelines, guaranteeing a correct publication in the proprietary software of the company. - I actively participated in the refinement of the CTV campaign development methodology. Hey Driver - Remote Senior Visual Designer 04.2022 – 01.2023 - I extrapolated brand assets from the logo and articulated a design system that constantly evolved according to the website versions that were being worked on. - I made visual explorations from 2D graphics to motion graphics to get a series of deliverables such as posts for social media, the institutional and investors video. - I had communication with the main stakeholders of the project, leveling expectations and the scope of the product roadmap. Achievements: - Produced several tiered digital footprint proposals that tapped into HeyDriver's ethos of innovation. - I achieved an increase in the conversion rate that went from 2.8% to 37% in the term of one calendar month. - Contributed to the company being recognized by Forbes and The New York Times as a star company in the insurance industry. Globant - Remote Senior Visual Designer 12.2021 – 09.2022 Project Itu by Itau Chile - Delivered constant benchmarks during the discovery stage to determine layout trends, color application and hierarchies; likewise, absorbed all documentation delivered by the client. - I worked on a series of analyzes which derived to concepts within the scope and business vision provided by product owners and the client’s input to determine the best creative route based on the experience and application of the bank's visual guide. - Worked with the UX team to create usability tests and component validation with target users of the product. Achievements: - Adapted Itu’s visual guidelines for digital applications by creating a design system that encompassed color, typography, components, responsiveness, layout, patterns, experience flow, exceptions. - Created high-resolution user flows in Figma and detailed supporting documentation for the development team, seeking to minimize bugs during the QA stage, which also included my involvement. - I carried out constant research around trends and good practices of user experience and visual design to generate a disruptive environment within the UX/UI team. 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IMEXHS - Remote Lead Visual Designer 09.2016 – 03.2020 - I led the design thinking process for the company’s brand evolution; I also actively participated in IDEO dynamics for the discovery stage. - I carried out analysis and extrapolation of insights that allowed to present graphic design proposals to the stakeholders. Achievements: - I standardized the brand’s visual identity with its respective adaptations including accessibility guides according to WCAG 2.1., web page with its respective breakpoints to guarantee cross-device universality and corporate videos. - Impacted its brand awareness through the evolution of its digital footprint, working closely with a multidisciplinary team of programmers, UX designers and leading a team of UI designers. - Contributed to the incursion of new international markets and securing capital investment of USD$50MM. 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