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área de soporte al usuario y administración de redes y data center.
 Experiencia en liderazgo técnico y funcional, comunicación y presentaciones.
 Amplia Experiencia en Soporte Técnico de computación, redes, Administración y cuidado
de data center, sistemas operativos, servidores bajo ambiente Windows, Backup,
impresoras láser, cctv, Mantenimiento y reparación de equipos, CPU laptops. Experiencia
con usuarios, atención al cliente. Dedicado, responsable, tolerante, con sentido de
pertenecía, competitivo y trabajo bajo presión.
Experiencia en cableado estructurado de voz y datos, configuración y manejos de respaldo
de organizaciones con servidores HP Autoloader G2 y aplicación Symantec backup exec.
 Experiencia en liderazgo técnico y funcional, comunicación y presentaciones.
 Experiencias con sistemas operativos bajo ambiente Windows, Windows server 2008 y
2012, directorio activo, servidores DNS, servidores DHCP, Servidores de impresión.
 Experiencia en servidores de navegación con la aplicación Kerio Control.
 Manejo de equipos Cisco ASA serie 5500
 Manejo de equipos Cisco (Router, Switch) de comunicaciones.
 Manejo de equipos CCTV (Cámaras de seguridad, DVR)
 Manejo y cuidado de inventario de equipos de tecnología de una organización.
 Configuración y reparación de impresoras láser HP, Epson matriz de punto y Epson DFX
(8000, 9500)
 Reparación de equipos de computación de escritorio y portátiles.

 Experiencia con central telefónica NEC, patch panel central y de usuarios.
 Manejo de personal, Atención al cliente.","rawText":"Profesional Universitario en el área de Sistemas, con más de10 años de experiencia en el área de soporte al usuario y administración de redes y data center.  Experiencia en liderazgo técnico y funcional, comunicación y presentaciones.  Amplia Experiencia en Soporte Técnico de computación, redes, Administración y cuidado de data center, sistemas operativos, servidores bajo ambiente Windows, Backup, impresoras láser, cctv, Mantenimiento y reparación de equipos, CPU laptops. Experiencia con usuarios, atención al cliente. Dedicado, responsable, tolerante, con sentido de pertenecía, competitivo y trabajo bajo presión. Experiencia en cableado estructurado de voz y datos, configuración y manejos de respaldo de organizaciones con servidores HP Autoloader G2 y aplicación Symantec backup exec.  Experiencia en liderazgo técnico y funcional, comunicación y presentaciones.  Experiencias con sistemas operativos bajo ambiente Windows, Windows server 2008 y 2012, directorio activo, servidores DNS, servidores DHCP, Servidores de impresión.  Experiencia en servidores de navegación con la aplicación Kerio Control.  Manejo de equipos Cisco ASA serie 5500  Manejo de equipos Cisco (Router, Switch) de comunicaciones.  Manejo de equipos CCTV (Cámaras de seguridad, DVR)  Manejo y cuidado de inventario de equipos de tecnología de una organización.  Configuración y reparación de impresoras láser HP, Epson matriz de punto y Epson DFX (8000, 9500)  Reparación de equipos de computación de escritorio y portátiles.  Experiencia con central telefónica NEC, patch panel central y de usuarios.  Manejo de personal, Atención al cliente.","canEdit":false,"editUrl":"https://www.workana.com/freelancer/f6e1fe52611c5b7c747c6f5319aea34c/profile/description","g11n":{"edit":"Editar","save":"Guardar","cancel":"Cancelar","warning":"Cuidado: No compartas datos de contacto o podrás ser bloqueado.","expandText":"Ver más detalles","collapseText":"retraer","placeholder":"Sintentiza en pocas palabras aquello que mejor te define como profesional. Muestra al mundo lo que puedes brindar para darle dirección a tu carrera freelance. Ej: Diseñador de imagen y sonido especialista en videos institucionales y retoque fotográfico"},"validation":{"required":true,"min":20}},"history":{"section":"history","title":"Historia laboral","dangerouslyWillBeRenderAsHtml_text":"Analista Master de soporte Técnico – Moore de Venezuela
(mayo 2014 – Presente)
Responsabilidades
 Administrar, controlar y dirigir proyectos de infraestructura para soportar la operación y
crecimiento requerido por el negocio.
 Mantener comunicación constante con los usuarios a fin de atender y resolver problemas, dar
seguimiento a las fallas, identificar las causas y aportar las soluciones adecuadas.
 Detener cualquier proceso o producto que no cumpla con las políticas y procedimientos de
calidad o que no cumpla con los requerimientos de los usuarios.
 Supervisar los servicios de terceros en la prestación de servicios de implementación y/o
mantenimiento de infraestructura, servicios preventivos, correctivos o de consultoría.
 Administrar el servidor de Correo Gmail, garantizar la disponibilidad de los servicios, así
como cumplir con los procedimientos de altas y bajas mientras dure el proceso de transición
definitiva a Google Apps.
 Administrar las políticas de altas y bajas de usuarios en el servicio de directorio activo.
 Garantizar la puesta a punto y funcionamiento de la plataforma de diseño gráfico a nivel
nacional, estableciendo planes de contingencia y políticas que garanticen su operatividad y
mejora continua.
 Manejar y administrar la plataforma telefónica a nivel nacional, velando por su buen
funcionamiento.
 Promover el mantenimiento del inventario de PC’s e Impresoras a nivel nacional,
manteniendo control sobre la obsolescencia e identificando planes de mejoras a nivel de
hardware
 Garantizar la disponibilidad de los equipos de impresión de gran formato (Plotters),
implantando y ejecutando programas de mantenimiento preventivo, así como la

adquisición oportuna de componentes de desgaste y obsolescencia, de igual forma mantener
una constante evaluación, propuesta y justificación de los softwares que controlan las
pruebas de color en el área de Pre-Prensas.
 Administrar el servicio de antivirus, manteniendo constante monitoreo de los eventos y
revisiones formales periódicas de los archivos Logs, así mismo proyectar el crecimiento de
estaciones de trabajo para prever niveles de inversión en licenciamiento y contratos de
mantenimiento y soporte.
 Evaluar, justificar y proponer servicios de outsourcing para los equipos de impresión.
 Evaluar, justificar, proponer y administrar programas de mantenimiento preventivo para
las impresoras.
 Apoyar el esquema de atención a incidencias en atender el cronograma de guardias
establecido por la Gerencia de Tecnologías de la Información.
 Cumplir con las normas de higiene, salud y seguridad industrial, orden y limpieza que rigen
en la empresa.
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