* IBM Argentina (Information Technology and Services): Analyst of IT infrastructure, technical diagnosis regarding Unix, Wintel, Storage and Data Bases.
Work with a Continual Service Improvement, developing Processes and Procedures to ensure Quality in Problem, Service & Change Management
Work with Cross Service Lines to better integrate Root Cause Analysis Methodology.
Participate assisting in determining root cause of incidents complex, critical and high impact.
Preparation and submission of reports and investigations into root cause for the executive levels.
Review and correction of Solution for Known errors and Problem Solving.
Participate in the review of maturity of the services based on ITIL Best Practices and Techniques.
Keep tracking and metrics of incidents evaluated.
Assisting and training resolver members in RCA process and procedures.
Make and leader meetings between teams in order to avoid delays in resolution
Based in RCA , analyze defect prevention (DPP) in order to avoid the same issues in other systems.
Propagate RCA methodology between different account (customers)