Adrian M. freelancer experto en Solaris, Management, Unix

Adrian M.

Technical Quality Assurance. Service Mgmt

0 / 5

Argentina
Valor hora:

AR$ 190,00

IT & Programación

Habilidades (Máximo: 3)
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Certifications

Sun Certified System Administrator for Solaris 2.6 Operating System

Sun Certified System Administrator for Solaris 10 Operating System

Skills

Sun Solaris OS System Administration

High-End Server Administration

Storage Administration

System Fault Analysis

Network Administrator

Sun Cluster Administrator

Technical Infrastructure Specialist

Root Cause Analysis – Technical Quality Assurance. Problem and

Service Management.
Historia laboral
* IBM Argentina (Information Technology and Services): Analyst  of IT infrastructure, technical diagnosis regarding Unix, Wintel, Storage and Data Bases.

Work with a Continual Service Improvement, developing Processes and Procedures to ensure Quality in Problem, Service  & Change Management

Work with Cross Service Lines to better  integrate Root Cause Analysis Methodology.

Participate assisting in determining root cause of incidents complex, critical and high impact.

Preparation and submission of reports and investigations into root cause for the executive levels.

Review and correction of Solution for Known errors and Problem Solving.

Participate in the review of maturity of the services based on ITIL Best Practices and Techniques.

Keep tracking and metrics of incidents evaluated.

Assisting  and training  resolver members  in RCA process and procedures.

Make and  leader  meetings between  teams in order to avoid delays in resolution

Based  in RCA , analyze defect prevention (DPP) in order to avoid the same issues in other systems.

Propagate RCA methodology between different account (customers)
Contratar

Rankeado: No está rankeado

Posición del perfil: Iron

Último login: Hace 3 años

Registrado: Hace 3 años