Google Cloud Technical Advisor (Google Apps) - Sellbytel Feb 2016 - May 2017
Respond to incoming calls and email from enterprise clients. Provide technical support to GSuite account administrators. Offering advice and guided assistance on email, data migration (IMAP, Exchage), users collaboration (Drive, Calendar) and Admin Panel processes.
EMAIL, MIGRATION AND SYNCRONITZATION SPECIALIST.
- Google Groups (distribution list, collaborative inbox)
- Email deliveravility ( Spam, spoofing)
- Email routing ( Split delivery, dual delivery)
- Email compliance rules.
- Migration from ExChange and IMAP servers.
- Set up of mail clients and mobile devices to sync G Suite user's data at anytime.
AppleCare Senior Technical Advisor - Teleperformance Hellas Jun 2014 - Dec 2015
Handling incoming consultations from Tier 1 advisors who are supporting iOS technical issues and owning the customer case to bring them a final resolution in a timely manner. Provide the best customer experience in every call and recover customer faith when appropriate. Assure customer satisfaction to create promoters. Support maintenance of an active and usable knowledge base. Work as intermediary between members and third party suppliers. Act as internal voice of the customer.
Nissan Customer Service
Teletech U.K Apr 2013 - Jun 2014
Inbound and Outbound calls for variety of customer/client needs. Communicating with customers via email or chat when appropriate. Data entry in combination with problem solving and multi-tasking. Referring complaint of service failures to designated departments for investigation. Organising Test Drives (Outbound and Inbound calls). Adhering to programme guidelines and procedures.