LaReselleria d. G. y. N.

G Suite Deployment - Virtual Assistant

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España

Soporte Administrativo

Sobre mí
Hi there!

Our names are Guillem and Nuria. We're from Barcelona, Spain. Both of us have several years of experience working for the official G Suite Support as Technical Support Agents and G Suite Deployment Team. If you want to bring your business to cloud, or solve any technical issue, here is your opportunity to do it in a professional and efficient way!

We speak native Spanish (Nuria), French (Guillem) and we both speak fluent English.
- Chat/Email customer/client support.
- Email management–labels/filters/folders–mail flow, including SPAM related issues.
- Data migration
- Account administrator Admin and user level
- Google Apps initial and advanced setup and Training
- Forum commenting/monitoring.
- Event coordination–venue finding & confirmation/collating attendees & documents/on-site support.
- Diary/calendar management–scheduling meetings, syncing with devices, adding upcoming events.
- Creating/editing templates & guides.

We are also useful for other admin tasks!
Historia laboral
Google Cloud Technical Advisor (Google Apps) - Sellbytel Feb 2016 - May 2017
Respond to incoming calls and email from enterprise clients. Provide technical support to GSuite account administrators. Offering advice and guided assistance on email, data migration (IMAP, Exchage), users collaboration (Drive, Calendar) and Admin Panel processes.
EMAIL, MIGRATION AND SYNCRONITZATION SPECIALIST.
- Google Groups (distribution list, collaborative inbox)
- Email deliveravility ( Spam, spoofing)
- Email routing ( Split delivery, dual delivery)
- Email compliance rules.
- Migration from ExChange and IMAP servers.
- Set up of mail clients and mobile devices to sync G Suite user's data at anytime.
*****
AppleCare Senior Technical Advisor - Teleperformance Hellas Jun 2014 - Dec 2015
Handling incoming consultations from Tier 1 advisors who are supporting iOS technical issues and owning the customer case to bring them a final resolution in a timely manner. Provide the best customer experience in every call and recover customer faith when appropriate.  Assure customer satisfaction to create promoters. Support maintenance of an active and usable knowledge base. Work as intermediary between members and third party suppliers. Act as internal voice of the customer.
******
Nissan Customer Service

Teletech U.K Apr 2013 - Jun 2014
Inbound and Outbound calls for variety of customer/client needs. Communicating with customers via email or chat when appropriate. Data entry in combination with problem solving and multi-tasking. Referring complaint of service failures to designated departments for investigation. Organising Test Drives (Outbound and Inbound calls). Adhering to programme guidelines and procedures.

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