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Mejoré mis habilidades en planificación, comunicación y servicio al cliente en entornos internacionales y optimizé la gestión de itinerarios, reduciendo tiempos de respuesta y mejorando la experiencia del cliente. Directora Operativa Regatta Living Condos (2020 - 2022) Tareas y logros: • Supervisión del manejo operativo de dos condominios. • Atención y gestión de propietarios y huéspedes. • Coordinación de compras y reportes de reservas. • Supervisión del personal y mantenimiento de las instalaciones. Fortalecí mi liderazgo y capacidad de gestión en el sector hotelero e implementé procesos que optimizaron la experiencia del cliente y la operatividad del servicio. Supervisora de Recepción y Servicio al Cliente Hoteles Princess - Caribe Deluxe y Tropical Princess Punta Cana (2018 - 2020) Tareas y logros: • Supervisión del servicio al cliente en recepción. • Manejo de situaciones y resolución de problemas con huéspedes. • Elaboración de reportes de incidencias y control de brazaletes. 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