Experience of over 10 years in IT & C (Information and Communications Technology) and 5 years in technical and functional specification at large enterprise segments of Telecom, e-commerce software and financial services;
Extensive technical knowledge for software projects and technology, highlighting JAVA, Oracle (PL / SQL), BEA Weblogic and IBM WebSphere (App. Servers), and also the use EAI platform - Enterprise Application Integration - (Webmethods and WebSphere) and use of SOA model for service calls and IVR platforms in Telecom as Ericsson and NOKIA.
Attacking projects and processes with a primary focus on service level management, implementing and adopting the main methodologies:
• ITIL (Incident Management / Service Level Agrement / Operational Level Agrement);
• Six Sigma (DMAIC and DMADV)
• CobiT (Use Framework and IT KPIs and KGI's to mesure results);
• Adapt systems in a global standards within the Sarbanes-Oxley(SOX);
• ISO - 27001/27002;
• Agile Development – (Customers/ SCRUM / XP / Kanban / TDD)
Knowledge of Project Management practices using tools like Project Charter (Kick-Off), WBS (Workbreakdow Structure), scope statements, MS-Project for scheduling, preparation of RFP (Request of Purpose) for suppliers, creating flowcharts and diagrams in software processes.
Configuration Manager (CM) for projects CMMi the course and participated in several technology projects using the SCRUM Agile as PO (Product Owner) and SM (Scum Master), using the Burndown Chart, participate in all ceremonies. Follow up testing and approval of projects with users and stakeholders (gather terms of acceptance and delivery).
Full domain of Excel to extract and promote of information such as graphs, reports and forms (VBA Visual Basic for Application)
Activities such as PMO - From the Kick-Off to the Rollout Deployment (Change Management);
ADVANCED knowledge in MS-Office, MS-Project and Visio;
Easy of communication and exposure, dynamism and resilience complete my profile.