Benito G. H. freelancer experto en SQL Server, .NET, Administración de Proyectos

Benito G. H.

IT Service leader

0 / 5


Programación y Tecnología

Habilidades (Máximo: 5)
Sobre mí
• + 20 years of experience as IT service leader for finance and manufacture industry.
• + 10 years managing geographically diverse IT teams across America, Mexico, Asia and Europe.
• Trustworthy Software Engineer delivering services aligned to IT methodologies.
• Leader of projects for a large finance company and large manufacture company responsible for delivering services of IT fulfilling KPIs and CSFs with success.
• Skilled IT engineer defining strategies for delivering effective services to meet customer's outcomes through a wide range of technologies.
• Analytic person, constant analysis and looking to innovate / improve services and high quality to ensure compliance of the deliverables of SLAs.
• Adaptive to change and  able to lead change, Communication skills; verbal and written, interpersonal skills, people oriented person, friendly, loyal to friends, team player, cooperating, listener, respectful, honest, empathetic, flexible, tolerant, caring and ready to help and always go the extra mile to help out. Self-motivated and learning agility: a headstrong personality, loves to learn new things and to be challenged – a determined personality, a quick learner with good level of energy.

• Expertise
IT Service management
Mainframe consultant.
Service Delivery (ITILv3 Foundation).
Business solutions (BA)
Software developer management (PSP, TSP, SCRUM)
Microsoft NT and Networking (TCP/IP)
Lotus Domino Server
Oracle 11g – PL/SQL
SQL Server
Historia laboral
* Softtek (Information Technology & Services): Joined Softtek Information Technology Services in December 2008.
• Played different roles in the organization as Operations, Service leader & L2/L3 support engineer for a large financial company (GE Treasury) managing human and technical resources.
• Applied management and operational concepts for delivering projects from inception through final.
• During my labor in Softtek:
o    Defining strategy to deliver effective services to meet customer’s outcomes and managing such services for compliance of the deliverables and SLAs.
o    Continuous coaching, guidance and Knowledge transfer to team members.
o    Improving customer’s processes in Mainframe scope applying DMAIC methodology (Softtek’s Kintana ticket #1789351) which saved hard dollars in GE Treasury financial organization
o    Improving customer’s processes by migrating a complete mainframe scope to TIBCO technology by saving hard dollars to the GE Treasury organization.
o    Author of Project for enhancement the knowledge transfer within the L2 team supporting GE Treasury financial services by creating a Web Page for auto-training.
o    Supporting Banking and Internet oriented projects.
o    Developed, released and deployed software for getting customer processes automated; based on C++, C#, Visual Basic, SQL server and APPWORX

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