Villads F. M. expert freelancer in Transcription, Translation, Customer Support

V. F. M.

Transcription, TranslationDK-ENG, Customer Support

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Hourly rate:

USD 20.00

Writing & Translation

About me
Native Danish freelancer with fluent English skills, specializing in Transcription, Translation DA<>ENG, and Customer Service.
I have a steady workflow and can ensure high-quality results and good communication.
Work history
Tøjeksperten, Nykøbing Falster, Denmark — Sales Associate
2011 - 2016

I have 5 years experience in an associate and customer service position within a retail clothing store. Tasks working at the clothing store included: maintaining store cleanliness, organization, presentation and design, receiving stock and preparing it for sale, attending to and providing customer care through phone calls and in person, as well as running and maintaining the front desk and cash register.

Event Planner Management, Roskilde, Denmark — Event Assembly Crew Member
2017 - 2017

For a short period of time, I worked on an assembly team setting up large social events.

General Logistics Systems, Høje Taastrup, Denmark — Return From Delivery Team Member
2017 - 2019

I have 2 years experience as part of a Return From Delivery team with a large European package service company. My main task was receiving and helping around 250 drivers everyday. Aiding them with  my problem solving skills when an address was unknown, a store was closed or other problems that arose. I worked closely together with Customer Service in providing similar solutions but directly to customers. I also worked in the parcel shop aiding customers with pick up, drop off and other concerns in regards to their packages, as well as learning new tasks, teaching the entire department and training new employees.

2019 - 2020
I have been working on various freelance projects for the past year and a half. These projects have included Customer Service, Voice Recordings, and transcription. Most of my experience has been in several transcribing positions, which has been my main line of work for the past year, always with great success and positive feedback. I have a steady workflow and can ensure high quality transcribing with correct use of timestamps and a thorough use of tags.