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PROFILE SUMMARY

More than 15 years of experience as a systems/network administrator, telephony and technical support.
•    ICT and Networking experienced professional.
•    High motivation for the research and use of new technologies.
•    Knowledge of Operating Systems, Databases, Networking, Virtualization, Computer Data Storage, Telephony, Private Branch eXchange (PBX) switches, VoIP and CTI integration.
•    Experience in the implementation of integrated telecommunications projects, based on programming software, hardware and services.

TECHNICAL SKILLS

•    Software integration, support and troubleshooting using UNIX scripts, Java, C, PHP, JavaScript, jQuery, Visual Basic. Ability to learn any required programming language.
•    Databases, Oracle, MS SQL Server and MySQL.
•    UNIX operating systems, mainly Solaris, HP-UX, *BSD and GNU/Linux on various distributions including Debian and Red Hat Enterprise.
•    Microsoft Windows operating systems.
•    Implementation of data clusters and systems of data redundancy, SAN and NAS.
•    Oracle StorageTek Tape products, including, but not limited to, libraries, tape drives, key managers, and virtual storage tape systems.
•    Networking and design of TCP/IP networks.
•    Network security. Implementation of VPN, DMZ, monitoring tools like Nagios and Cacti, mail servers on both, UNIX or GNU/Linux (Sendmail, Postfix, Qmail) and Microsoft (Exchange), as well as, HTTP servers (Apache, Tomcat, IIS, etc.).
•    Virtualization using tools like VMware and VirtualBox on both UNIX or GNU/Linux and Microsoft Windows.
•    Telephony, PBX mainly Alcatel Lucent, Samsung, TeleVantage and Asterisk, CTI Integration and SS7 Signaling as well as R2.
•    VoIP networks designs and SIP Protocols as well as Sigtran (SS7 over IP Signaling).
•    Experience in the implementation of integrated telecommunications projects, based on programming software, hardware and services.","rawText":"Fernando Hadad PROFILE SUMMARY More than 15 years of experience as a systems/network administrator, telephony and technical support. • ICT and Networking experienced professional. • High motivation for the research and use of new technologies. • Knowledge of Operating Systems, Databases, Networking, Virtualization, Computer Data Storage, Telephony, Private Branch eXchange (PBX) switches, VoIP and CTI integration. • Experience in the implementation of integrated telecommunications projects, based on programming software, hardware and services. TECHNICAL SKILLS • Software integration, support and troubleshooting using UNIX scripts, Java, C, PHP, JavaScript, jQuery, Visual Basic. Ability to learn any required programming language. • Databases, Oracle, MS SQL Server and MySQL. • UNIX operating systems, mainly Solaris, HP-UX, *BSD and GNU/Linux on various distributions including Debian and Red Hat Enterprise. • Microsoft Windows operating systems. • Implementation of data clusters and systems of data redundancy, SAN and NAS. • Oracle StorageTek Tape products, including, but not limited to, libraries, tape drives, key managers, and virtual storage tape systems. • Networking and design of TCP/IP networks. • Network security. Implementation of VPN, DMZ, monitoring tools like Nagios and Cacti, mail servers on both, UNIX or GNU/Linux (Sendmail, Postfix, Qmail) and Microsoft (Exchange), as well as, HTTP servers (Apache, Tomcat, IIS, etc.). • Virtualization using tools like VMware and VirtualBox on both UNIX or GNU/Linux and Microsoft Windows. • Telephony, PBX mainly Alcatel Lucent, Samsung, TeleVantage and Asterisk, CTI Integration and SS7 Signaling as well as R2. • VoIP networks designs and SIP Protocols as well as Sigtran (SS7 over IP Signaling). • Experience in the implementation of integrated telecommunications projects, based on programming software, hardware and services.","canEdit":false,"editUrl":"https://www.workana.com/freelancer/73b1efeb7f7d27ce4c8ac3929f00d34d/profile/description","g11n":{"edit":"Editar","save":"Guardar","cancel":"Cancelar","warning":"Cuidado: No compartas datos de contacto o podrás ser bloqueado.","expandText":"Ver más detalles","collapseText":"retraer","placeholder":"Sintentiza en pocas palabras aquello que mejor te define como profesional. Muestra al mundo lo que puedes brindar para darle dirección a tu carrera freelance. Ej: Diseñador de imagen y sonido especialista en videos institucionales y retoque fotográfico"},"validation":{"required":true,"min":20}},"history":{"section":"history","title":"Historia laboral","dangerouslyWillBeRenderAsHtml_text":"WORK EXPERIENCE

ITCo, Santiago, Chile                                Nov, 2012 – Present
Project Engineer
In this role I provided technology support for the business development process related to the initiation, duration and execution of IT projects. Other responsibilities involved analyzing and examining the development and quality of new technology including but not limited to the duties below:
•    Technical Support, handling and knowledge about installation and configuration of network services and information systems, databases, networking, virtualization and computer data storage solutions, over Linux and *BSD operating systems, using free technologies.
•    Coordinated activities, tests and establishing telephonic solutions (PBX, PBX networks, study of traffic, ACD, Call Center, Predictive Dialling, Voice Recognition, CTI, Contact Center, VoIP) using Asterisk over Linux.

Oracle Corporation, Santiago, Chile                        Nov, 2010 – Nov, 2012
Sun Tech. Service Ctr-Server & Storage
Global Systems TSC Engineer
As a member of Oracle's tape support organization, my focus was to deliver post-sales/installation technical support to the Oracle customer base while serving as an advocate for customer needs. As the primary point of contact for customers, I was responsible for facilitating customer relationships with support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As a Support Engineer, I was the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. My primary task was to provide support to customers who contact the Oracle Solution Center and maintain high level of customer satisfaction while meeting guidelines (mostly through electronic means). Solutions often took time to develop through research, collaboration or problem replication.

UpCom B&SC Santiago, Chile                        Jul, 2009 – Oct, 2010
IT Manager
In this role, I provided support monitoring, maintaining the internal networks including data equipments, firewalls, routers, switches and several servers (including Active directory), and one hundred personal computers. Also, I was responsible for overseeing the operation of the communication platform, one Concerto Ensemble Pro Contact Center 6.1 system (aspect.com).
Principal developed activities:
•    Evaluation of equipment and new technologies for communication projects.
•    Negotiation with national and foreign providers of software and hardware.
•    Implementation of help desk system and request 24x7.
•    Implementation of new services for data networks using free technologies (GNU/Linux, FreeBSD) reducing costs and providing operational soundness.
•    Implementation of policies for information security and data backups.
•    Responsible for maintenance and operational continuity of servers and telephone switches.

Hispanic Global Ltda., Santiago, Chile                    Nov, 2006 – Jun, 2008
IT Manager
In this role, I provided support monitoring, maintaining the internal networks including data equipments, firewalls, routers, switches and several servers (including Active directory), and six hundred personal computers, having in charge a team of nine persons between technical staff and specialists and handling shifts for the operation twenty-four hours of the day, seven days of the week. Also, I was responsible for overseeing the operation of the communication platform, based in six Vertical TeleVantage servers (vertical.com); one Concerto Ensemble Pro Contact Center 5.2 system (aspect.com), two Asterisk systems (digium.com) and one Alcatel OmniPCX Enterprise telephone switch (alcatel-lucent.com).
Principal developed activities:
•    Evaluation of equipment and new technologies for communication projects.
•    Negotiation with national and foreign providers of software and hardware.
•    Implementation of help desk system and requests 24x7
•    Implementation of new services for data networks using free technologies (GNU/Linux, FreeBSD) reducing costs and providing, operational soundness.
•    Implementation of policies for information security and data backups.
•    Responsible for maintenance and operational continuity of servers and telephone switches.

SITE Chile S. A., Santiago, Chile                         Dec, 2004 – Oct, 2006
Telecommunications Engineer
In this role I provided technology support for the sales process related to the initiation, duration and execution. Other responsibilities involved analyzing and examining the development and quality of new technology including but not limited to the duties below:
•    Technical Manager of the Alcatel OmniPCX Enterprise products line.
•    Technical Manager of the Samsung iDCS and OfficeServ products line.
•    Technical Support, handling and knowledge about installation and configuration of TeleVantage (SoftPABX) product of Vertical Company for Call Centers.
•    Design of VoIP networks solutions.
•    Design and implementation integration solutions with Asterisk (SoftPABX) over Linux platform.
•    IT Specialist, configuration of networks and information systems.

Alcatel e-Business Distribution S. A., Santiago, Chile                Apr, 2003 – Dec, 2004
Telecommunications Engineer

•    Provided support for the execution sales process and examined the quality of new technologies.
•    Coordinated activities, tests and establishing telephonic solutions (PABX, study of traffic, ACD, Call Center, Predictive Dialing, Voice Recognition, CTI, Contact Center, VoIP) with telephone switches Alcatel OmniPCX 4400 and OmniPCX Office; as well as the product software line, Omnivista 4760 and Omnitouch Contact Center.

Alcatel e-Business Distribution S. A., Santiago, Chile                Feb, 2001 – Mar, 2003
Information Systems Support Administrator
Computer science Area. Administered the configuration and maintenance of the corporate network system.
Principal activities:
•    Configuration and maintenance of information system equipment including: OmniSwitch 7700, OmniAccess 512 and OmniStack 6024.
•    Installation, configuration and maintenance of the e-mail server over Linux.
•    Installation, configuration and maintenance of the name server (DNS) over Linux.
•    Installation, configuration and maintenance of the proxy server (proxy Squid) over Linux. • Configuration and maintenance of the Lotus Notes (R4) system.
•    Participation in the configuration of the Unicenter TNG (of Computer Associates) system worrying in addition to general maintenance.
•    Administration of procedural documentation.

Interozone S. A., Viña del Mar, Chile                        Dec, 1998 – Feb, 2001
Electronic Engineer
•    Designed and implemented digital systems of sampling and digital control of temperature in freezing depots.
•     Installation, maintenance and repair of electronic equipments of generating industrial ozone.

Asiste Computación Ltda., Viña del Mar.                     Dec, 1996 – Feb, 1997
Information Systems Technician
•    Purchasing, configuration and maintenance of computer systems.
•    Installed and repaired microcomputers and peripherals both on-site and at client locations.

EDUCATION

Higher School
Instituto San Fernando, HH. Maristas San Fernando, Chile

Graduate in Electronic Engineering                            Oct, 2008
Universidad Técnica Federico Santa Maria, Valparaiso, Chile
http://www.usm.cl

LANGUAGES

English (Advanced); Portuguese (Intermediate); Spanish (Native).","rawText":"WORK EXPERIENCE ITCo, Santiago, Chile Nov, 2012 – Present Project Engineer In this role I provided technology support for the business development process related to the initiation, duration and execution of IT projects. Other responsibilities involved analyzing and examining the development and quality of new technology including but not limited to the duties below: • Technical Support, handling and knowledge about installation and configuration of network services and information systems, databases, networking, virtualization and computer data storage solutions, over Linux and *BSD operating systems, using free technologies. • Coordinated activities, tests and establishing telephonic solutions (PBX, PBX networks, study of traffic, ACD, Call Center, Predictive Dialling, Voice Recognition, CTI, Contact Center, VoIP) using Asterisk over Linux. Oracle Corporation, Santiago, Chile Nov, 2010 – Nov, 2012 Sun Tech. Service Ctr-Server & Storage Global Systems TSC Engineer As a member of Oracle's tape support organization, my focus was to deliver post-sales/installation technical support to the Oracle customer base while serving as an advocate for customer needs. As the primary point of contact for customers, I was responsible for facilitating customer relationships with support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. As a Support Engineer, I was the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. My primary task was to provide support to customers who contact the Oracle Solution Center and maintain high level of customer satisfaction while meeting guidelines (mostly through electronic means). Solutions often took time to develop through research, collaboration or problem replication. UpCom B&SC Santiago, Chile Jul, 2009 – Oct, 2010 IT Manager In this role, I provided support monitoring, maintaining the internal networks including data equipments, firewalls, routers, switches and several servers (including Active directory), and one hundred personal computers. Also, I was responsible for overseeing the operation of the communication platform, one Concerto Ensemble Pro Contact Center 6.1 system (aspect.com). Principal developed activities: • Evaluation of equipment and new technologies for communication projects. • Negotiation with national and foreign providers of software and hardware. • Implementation of help desk system and request 24x7. • Implementation of new services for data networks using free technologies (GNU/Linux, FreeBSD) reducing costs and providing operational soundness. • Implementation of policies for information security and data backups. • Responsible for maintenance and operational continuity of servers and telephone switches. Hispanic Global Ltda., Santiago, Chile Nov, 2006 – Jun, 2008 IT Manager In this role, I provided support monitoring, maintaining the internal networks including data equipments, firewalls, routers, switches and several servers (including Active directory), and six hundred personal computers, having in charge a team of nine persons between technical staff and specialists and handling shifts for the operation twenty-four hours of the day, seven days of the week. Also, I was responsible for overseeing the operation of the communication platform, based in six Vertical TeleVantage servers (vertical.com); one Concerto Ensemble Pro Contact Center 5.2 system (aspect.com), two Asterisk systems (digium.com) and one Alcatel OmniPCX Enterprise telephone switch (alcatel-lucent.com). Principal developed activities: • Evaluation of equipment and new technologies for communication projects. • Negotiation with national and foreign providers of software and hardware. • Implementation of help desk system and requests 24x7 • Implementation of new services for data networks using free technologies (GNU/Linux, FreeBSD) reducing costs and providing, operational soundness. • Implementation of policies for information security and data backups. • Responsible for maintenance and operational continuity of servers and telephone switches. SITE Chile S. A., Santiago, Chile Dec, 2004 – Oct, 2006 Telecommunications Engineer In this role I provided technology support for the sales process related to the initiation, duration and execution. Other responsibilities involved analyzing and examining the development and quality of new technology including but not limited to the duties below: • Technical Manager of the Alcatel OmniPCX Enterprise products line. • Technical Manager of the Samsung iDCS and OfficeServ products line. • Technical Support, handling and knowledge about installation and configuration of TeleVantage (SoftPABX) product of Vertical Company for Call Centers. • Design of VoIP networks solutions. • Design and implementation integration solutions with Asterisk (SoftPABX) over Linux platform. • IT Specialist, configuration of networks and information systems. Alcatel e-Business Distribution S. A., Santiago, Chile Apr, 2003 – Dec, 2004 Telecommunications Engineer • Provided support for the execution sales process and examined the quality of new technologies. • Coordinated activities, tests and establishing telephonic solutions (PABX, study of traffic, ACD, Call Center, Predictive Dialing, Voice Recognition, CTI, Contact Center, VoIP) with telephone switches Alcatel OmniPCX 4400 and OmniPCX Office; as well as the product software line, Omnivista 4760 and Omnitouch Contact Center. Alcatel e-Business Distribution S. A., Santiago, Chile Feb, 2001 – Mar, 2003 Information Systems Support Administrator Computer science Area. Administered the configuration and maintenance of the corporate network system. Principal activities: • Configuration and maintenance of information system equipment including: OmniSwitch 7700, OmniAccess 512 and OmniStack 6024. • Installation, configuration and maintenance of the e-mail server over Linux. • Installation, configuration and maintenance of the name server (DNS) over Linux. • Installation, configuration and maintenance of the proxy server (proxy Squid) over Linux. • Configuration and maintenance of the Lotus Notes (R4) system. • Participation in the configuration of the Unicenter TNG (of Computer Associates) system worrying in addition to general maintenance. • Administration of procedural documentation. Interozone S. A., Viña del Mar, Chile Dec, 1998 – Feb, 2001 Electronic Engineer • Designed and implemented digital systems of sampling and digital control of temperature in freezing depots. • Installation, maintenance and repair of electronic equipments of generating industrial ozone. Asiste Computación Ltda., Viña del Mar. 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