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Supervison Call center
Controlo y superviso el trabajo del equipo, soy responsable de 60 personas a mi cargo, las cuales deben llevar un estricto servicio como tele operadores, para ello debo manejar a la perfección el sistema de la empresa que recibe las llamadas constantes de usuarios de todo el país, hacer las consultas necesarias en el sistema y dar una respuesta acertada y oportuna, adicional un muy buen manejo del Excel, ya que como líder del grupo debo presentar informes y cumplir con los objetivos planteados. Empresa privada que lidera los servicios de citas médicas para los ecuatorianos, en campaña pública del ministerio de salud pública.
• TATA – TCS Tata Consultancy Services. Quito. Ecuador.
Auxiliar Administrativo
Actualmente me encuentro en el proceso de Activos Fijos TCS, el cual abarca las diferentes sucursales de la organización en la ciudad de Quito, en donde dentro de un sistema interno se debe tener actualizado el Inventario/Base de Control de Activos (Equipos de Computo, Enseres y Muebles de Oficina), movimientos y transferencias de los mismos, reportes mensuales y seguimiento continuo para un proceso fluido y limpio dentro de la empresa; así como también las Estaciones de Trabajo y los Espacios/Áreas de las 9 sucursales de la Organización, control en la bodega de los activos, en cuanto a ingreso y salidas de los mismos y organización tanto física como digital.
• FASTLINECAR Cia. Ltda. Quito. Ecuador
Supervisor in house
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