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TELEPERFORMANCE S.A.U. Ponferrada. Leon. Spain. July 2009
Leadership of a 25 agent team. Coaching, positive feedback as well as different training techniques to enhance the agent behavior in order to achieve the objectives our customer Vodafone.

TECHNICAL SUPPORT VODAFONE DATA DPMT.
SYKES Ent. Inc. S.L. Ponferrada. Leon. Spain. February 2009 – July 2009.
Assistance and Customer Support within the Vodafone Data department (internet mobile products related to data transmission).

COMMERCIAL DEPARTMENT: ENGLISH AND FRENCH
PLASTECNIC ACCESORIOS V.I., S.A. Ponferrada. Leon. Spain. March 2008 - January 2009.
Customer and supplier service in Spain and abroad. Planning and follow up of customer shipments: shipping notes, invoicing, purchase orders, request for quotation, etc. Clerical support to Commercial department Manager.

PROJECT ASSISTANT: ENGLISH AND FRENCH
DALPHIMETAL-TRW AUTOMOTIVE. Vigo, Pontevedra. Spain. March 2005- September 2006.
Giving support to the Project manager within the Land Rover team. Coordination with the commercial department of Coventry (England). Setting up and follow the Project Planning (Microsoft Project). Dealing with initial parts shipments. Shipment notes, tracking parcels.From November 2005, Project Manager tasks such as Packaging documentation, claims, etc..

CUSTOMER SERVICE: ENGLISH AND FRENCH
BOSCH COMUNICATION CENTER. Vigo, Pontevedra. Spain. April 2003 – March 2005.
Customer service for Junkers heating systems. Junkers products Technical support. Team performance analysis. Technical Information updating.

COMMERCIAL DEPARTMENT: ENGLISH AND FRENCH
DAYCO ENSA S.L. Vigo, Pontevedra. Spain. October 2002 - April 2003.
Customer Service, mailing, documents translation, commercial reporting. Customer Commercial Request. Tooling and Purchase Orders

CLERK ASSISTANT DPT. QUALIFICATIONS
SCOTTISH QUALIFICATIONS AUTHORITY. Edinburgh. Scotland. May 2002 - June 2002.
Exam General Filing management /updating. Academic documentation updating.

CLERK ASSISTANT DPT. MOTOR FINANCE
LLOYDS BANK. Edinburgh. Scotland. November 2001 - April 2002.
Customer Service within the financial department. Financial applications dealing. Technical support. Task assignment within the department.

CLERK ASSISTANT DPT. ACKNOWLEDGEMENTS
SCOTTISH WIDOWS. Edinburgh. Scotland. October 2000 - August 2001.
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