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Competencias: Marketing del gimnasio y de la empresa que vende equipo para gimnasio, realización del sitio web, ads Words, SEO, alianzas con proveedores, Relaciones Publicas, venta de equipo de gimnasio, establecer métricas de resultados de campañas emprendidas, también del nivel de satisfacción de clientes.

AMSTAR
Cancún    Administración Datos    12/2009    A 06/2012
Competencias: Primero estuve en Costumer Service Center, ascendí a Data Management. Implementación de SAP, realización de testing de los módulos a implementar, seguimiento de bugs. Administración y actualización de los datos del sitio Web. Reporte de cuentas por pagar del seguro que se vende a los clientes.
Logros: SAP fue implementado satisfactoriamente, el desafío fue resolver los problemas de implementación en terreno desconocido mediante investigación.

EDURG
Cancún     Supervisor    07/2009    10/2009
Competencias: Coordinación del área de operaciones de 30 agentes en call center. Entrevistas a candidatos. Reportes de productividad. Vigilar el trato eficaz y amable a la clientela. Estadísticas de concursos y competencias.

YAMANEK
Cancún     Gerente de Admin y Operaciones    08/2005    04/2009
Competencias: Coordinación del área de operaciones, rutas, costos, precios, cobranza, apertura de nuevos contratos. Logística de los servicios. Mantenimiento de las unidades. Contratación de personal. Licitaciones ante la SCT, PFP y ASUR. Conciliaciones bancarias. Aplicar plan de publicidad de los servicios. Monitorear competencia. Vigilar el trato eficaz y amable a la clientela. Apertura de sucursales en otras plazas.
Logros: recuperación del atraso en la cartera vencida en un 50%. Apertura de nuevos contratos. Mayor eficiencia en la logística. Instalación de chips para monitorear las camionetas.

ING
DF    Asesor de Afore    01/2004    A 07/2005
Competencias: Prospectación, presentaciones en empresas, administración y atención a los clientes. Incremento de Cartera.
Logros: Realización de una carpeta personalizada para el cliente, formatos de preguntas para generar interés; todo lo que me llevo a tener ingresos sustanciales y asistir a las sesiones de reclutamiento del Corporativo en la Torre ING para persuadir al personal de nuevo ingreso a disfrutar de las ventajas de ING-Afore. Para Mejorar me asesoría tome cursos para tramitar hipotecas de SHF, tramites de créditos Invonavit y Fovissste. Manejo de base de datos en Access y Excel.

ACYC
DF    Supervisor Cobranza    10/2002    A 01/2004
Competencias: Administración y supervisión al personal de ventas 11 personas. Liderando proyectos especiales de cobranza principalmente debido a quiebres de empresa.
Logros: Mejora en las presentaciones a los directivos de las empresas lo que incrementó la presencia de la consultoría en el mercado. Mejora en los métodos de coucheo usando varias técnicas adquiridas en cursos. Creación de encuestas de calificación de nuestro servicio para los clientes. Utilización de estos datos para expandir y fortalecer los actuales servicios y detectar áreas de oportunidad.

SOFFTEK    DF    Asesor Técnico (Comercialización)    01/1997    A 10/2002
Competencias: Realización de Brochures y presentaciones de los servicios de ingeniería. Diseño de soluciones usando metodología CMM y Six Sigma. Líder de proyecto. Satisfacción de requerimientos del cliente. Análisis de Costo-Beneficio en la construcción de software a la medida de los requerimientos del cliente. Diseño de requerimientos con UML y la óptica OOP. Manejo de Siebel 2000, Ms SQL Server 2000, Excel Avanzado (Pivot, Macros, Reportes) , Sharepoint Portal Server, Ms Access, Visual Basic 6, Ms Project, Framework Dot Net (VB.Net, C#), Crystal Reports.
Logros: Apertura de nuevos mercados como Aceros Planos de México. Soriana. Armadoras de Apodaca.","rawText":"IMPULSFITNESS e INFIT Gym Cancún Administración/Marketing 07/2012 To date Competencias: Marketing del gimnasio y de la empresa que vende equipo para gimnasio, realización del sitio web, ads Words, SEO, alianzas con proveedores, Relaciones Publicas, venta de equipo de gimnasio, establecer métricas de resultados de campañas emprendidas, también del nivel de satisfacción de clientes. AMSTAR Cancún Administración Datos 12/2009 A 06/2012 Competencias: Primero estuve en Costumer Service Center, ascendí a Data Management. Implementación de SAP, realización de testing de los módulos a implementar, seguimiento de bugs. Administración y actualización de los datos del sitio Web. Reporte de cuentas por pagar del seguro que se vende a los clientes. Logros: SAP fue implementado satisfactoriamente, el desafío fue resolver los problemas de implementación en terreno desconocido mediante investigación. EDURG Cancún Supervisor 07/2009 10/2009 Competencias: Coordinación del área de operaciones de 30 agentes en call center. Entrevistas a candidatos. Reportes de productividad. Vigilar el trato eficaz y amable a la clientela. Estadísticas de concursos y competencias. YAMANEK Cancún Gerente de Admin y Operaciones 08/2005 04/2009 Competencias: Coordinación del área de operaciones, rutas, costos, precios, cobranza, apertura de nuevos contratos. Logística de los servicios. Mantenimiento de las unidades. Contratación de personal. Licitaciones ante la SCT, PFP y ASUR. Conciliaciones bancarias. Aplicar plan de publicidad de los servicios. Monitorear competencia. Vigilar el trato eficaz y amable a la clientela. Apertura de sucursales en otras plazas. Logros: recuperación del atraso en la cartera vencida en un 50%. Apertura de nuevos contratos. Mayor eficiencia en la logística. Instalación de chips para monitorear las camionetas. ING DF Asesor de Afore 01/2004 A 07/2005 Competencias: Prospectación, presentaciones en empresas, administración y atención a los clientes. Incremento de Cartera. Logros: Realización de una carpeta personalizada para el cliente, formatos de preguntas para generar interés; todo lo que me llevo a tener ingresos sustanciales y asistir a las sesiones de reclutamiento del Corporativo en la Torre ING para persuadir al personal de nuevo ingreso a disfrutar de las ventajas de ING-Afore. Para Mejorar me asesoría tome cursos para tramitar hipotecas de SHF, tramites de créditos Invonavit y Fovissste. Manejo de base de datos en Access y Excel. ACYC DF Supervisor Cobranza 10/2002 A 01/2004 Competencias: Administración y supervisión al personal de ventas 11 personas. Liderando proyectos especiales de cobranza principalmente debido a quiebres de empresa. 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