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Mi orientación al detalle y habilidades de comunicación me han permitido comprender las necesidades de los clientes y ofrecer soluciones efectivas. ----------------------------------------------------------------- I´m highly motivated and detail-oriented professional with 12+ years of experience providing customer support services, administrative support, travel planning and administrative tasks. Skilled in various software programs, reliable and dependable with good communication skills and the ability to anticipate customer needs. Proven track record of providing quality customer service. I initiate my career in the tourism industry as a travel agent, offering attractive travel packages and assisting many travelers with the search and booking of travel services. My next professional step was in the financial-administrative area, where I worked as an administrative support, generating flight hours billing and maintaining private jet maintenance records. I also managed client portfolios and collected past due loans with more than 90 days outstanding. In subsequent years, I started using the SAP system for purchasing travel services, organizing, and booking meeting rooms for a logistics company. I proposed the automation of the business travel planning process. In my next career move, I combined my knowledge of tourism and administration, becoming the Travel Manager for a major automotive manufacturer. I was responsible for all business travel processes, from planning and travel support to expense reporting and control. I provided exceptional customer support and attention. I gained important skills in administrative support, identifying improvement opportunities, and preparing presentations on KPIs, projects, and optimizations for the board of directors. 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