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Estare agradecidos y complacido de atender tus proyectos. y Tambien trabajar con quien yo necesite.

Algo sobre alguno de mis negocios.

Soporte Informático
Tercerización de soporte

Tenemos la experiencia y el conocimiento para cubrir todo el rango de servicios en tecnología ya sea una pequeña, media y/o grande compañía. Nosotros nos ocupamos de su tecnología. Asistencia al departamento interno

Brindamos consultoría y asistencia al departamento de tecnología en su empresa. Nos complementamos y hacemos el soporte mucho más eficiente, incrementamos la productividad bajando los costos operativos. Soporte esporádico

¿Necesita asistencia? Cuente con nosotros para resolver cualquier inconveniente en tecnología. Sabemos lo que hacemos, lo ayudamos y resolvemos cualquier tema tecnológico.

¿Qué hacemos y en que lo ayudamos?
 Consultoría en tecnología.  Soporte de Servidores, estaciones de trabajo, servidores y redes.  Mantenimiento preventivo y asistencia frente a eventualidades.  Desarrollo de documentación del departamento IT.  Asistencia por técnicos especializados en las diferentes áreas.  Mesa de Ayuda telefónica, email y vía web (tickets)  Creación y seguimiento de tareas a realizar por tickets.  Solución remota a las terminales y servidores,  Soporte de reparación frente a fallas de hardware.  Alquiler de equipos.

Servicios Agregados - Somos diferentes
Central de monitoreo
Contamos con un central de monitoreo desde nuestras oficinas. Monitoreamos constantemente la estructura tecnológica de nuestros clientes. Este sistema nos permite conocer al instante todo sobre la conexión y/o desconexión de internet, la red, espacio de discos servidores y/o cualquier dispositivo que se desee monitorear. Brindando una solución rápida y efectiva por parte de nuestros técnicos en caso de algún evento inesperado, todo esto sin que el cliente se vea afectado o incluso se entere.

Intranet - Extranet
Desarrollamos una plataforma con la documentación tecnológica de cada uno de nuestros clientes; donde almacenamos de manera ordenada las claves, el inventario de software y hardware, diagramas de red, contactos y toda la información importante, para brindar un mejor y más rápido servicio. Cada tarea que los técnicos realizan, se registra en la intranet para llevar un control del trabajo. De este modo, usted contará con detalle de todo lo que se realiza en su empresa, los servicios brindados por técnicos, a qué empleados y/o por dispositivos.
Mesa de Ayuda
Nuestro personal se encuentra altamente capacitado para brindar asistencia, ya sea en temas administrativos, soporte y/o ventas. Grabamos las conversaciones telefónicas con el objetivo de mejorar aún más nuestro servicio de atención.

Plataforma de Tickets
Contamos con una plataforma de atención al cliente a través de tickets generados por medio de la web y/o al enviar un correo electrónico. Cada ticket es revisado por los coordinadores y asignado al operador que le corresponda. Una vez cerrado el ticket, el sistema informará al cliente y al coordinador. Asimismo, el cliente tendrá la posibilidad de consultar todos los tickets, ver los tiempos de respuesta, el historial, entre otras funcionalidades.

Satisfacción al cliente
Para nuestra empresa, lo más importante es la satisfacción del cliente; por tal motivo después de cada tarea realizada, desde la plataforma se genera una encuesta de manera automática para medir el nivel y la calidad de nuestros servicios.

Soporte Remoto
Asistencia rápida y eficiente con la implementación de sistemas que nos permiten acceder a servidores y/o terminales de manera remota, ofreciendo solución a inconvenientes y/o asistencia casi al instante sin pérdida de tiempo en traslados.","rawText":"Tengo mas de 10 años en el rubro de la informatica, tengo expertos compañeros de trabajo que hoy me dio la libertad de viajar por el mundo @mevoyviajando y puedo trabajar desde cualquier parte del mundo. Estare agradecidos y complacido de atender tus proyectos. y Tambien trabajar con quien yo necesite. Algo sobre alguno de mis negocios. Soporte Informático Tercerización de soporte Tenemos la experiencia y el conocimiento para cubrir todo el rango de servicios en tecnología ya sea una pequeña, media y/o grande compañía. Nosotros nos ocupamos de su tecnología. Asistencia al departamento interno Brindamos consultoría y asistencia al departamento de tecnología en su empresa. Nos complementamos y hacemos el soporte mucho más eficiente, incrementamos la productividad bajando los costos operativos. Soporte esporádico ¿Necesita asistencia? Cuente con nosotros para resolver cualquier inconveniente en tecnología. Sabemos lo que hacemos, lo ayudamos y resolvemos cualquier tema tecnológico. ¿Qué hacemos y en que lo ayudamos?  Consultoría en tecnología.  Soporte de Servidores, estaciones de trabajo, servidores y redes.  Mantenimiento preventivo y asistencia frente a eventualidades.  Desarrollo de documentación del departamento IT.  Asistencia por técnicos especializados en las diferentes áreas.  Mesa de Ayuda telefónica, email y vía web (tickets)  Creación y seguimiento de tareas a realizar por tickets.  Solución remota a las terminales y servidores,  Soporte de reparación frente a fallas de hardware.  Alquiler de equipos. Servicios Agregados - Somos diferentes Central de monitoreo Contamos con un central de monitoreo desde nuestras oficinas. Monitoreamos constantemente la estructura tecnológica de nuestros clientes. Este sistema nos permite conocer al instante todo sobre la conexión y/o desconexión de internet, la red, espacio de discos servidores y/o cualquier dispositivo que se desee monitorear. Brindando una solución rápida y efectiva por parte de nuestros técnicos en caso de algún evento inesperado, todo esto sin que el cliente se vea afectado o incluso se entere. Intranet - Extranet Desarrollamos una plataforma con la documentación tecnológica de cada uno de nuestros clientes; donde almacenamos de manera ordenada las claves, el inventario de software y hardware, diagramas de red, contactos y toda la información importante, para brindar un mejor y más rápido servicio. Cada tarea que los técnicos realizan, se registra en la intranet para llevar un control del trabajo. De este modo, usted contará con detalle de todo lo que se realiza en su empresa, los servicios brindados por técnicos, a qué empleados y/o por dispositivos. Mesa de Ayuda Nuestro personal se encuentra altamente capacitado para brindar asistencia, ya sea en temas administrativos, soporte y/o ventas. Grabamos las conversaciones telefónicas con el objetivo de mejorar aún más nuestro servicio de atención. Plataforma de Tickets Contamos con una plataforma de atención al cliente a través de tickets generados por medio de la web y/o al enviar un correo electrónico. Cada ticket es revisado por los coordinadores y asignado al operador que le corresponda. Una vez cerrado el ticket, el sistema informará al cliente y al coordinador. Asimismo, el cliente tendrá la posibilidad de consultar todos los tickets, ver los tiempos de respuesta, el historial, entre otras funcionalidades. Satisfacción al cliente Para nuestra empresa, lo más importante es la satisfacción del cliente; por tal motivo después de cada tarea realizada, desde la plataforma se genera una encuesta de manera automática para medir el nivel y la calidad de nuestros servicios. Soporte Remoto Asistencia rápida y eficiente con la implementación de sistemas que nos permiten acceder a servidores y/o terminales de manera remota, ofreciendo solución a inconvenientes y/o asistencia casi al instante sin pérdida de tiempo en traslados.","canEdit":false,"editUrl":"https://www.workana.com/freelancer/6ae5a531fe69bd2e2fe67ed01dc8b321/profile/description","g11n":{"edit":"Editar","save":"Guardar","cancel":"Cancelar","warning":"Cuidado: No compartas datos de contacto o podrás ser bloqueado.","expandText":"Ver más detalles","collapseText":"retraer","placeholder":"Sintentiza en pocas palabras aquello que mejor te define como profesional. Muestra al mundo lo que puedes brindar para darle dirección a tu carrera freelance. Ej: Diseñador de imagen y sonido especialista en videos institucionales y retoque fotográfico"},"validation":{"required":true,"min":20}},"history":{"section":"history","title":"Historia laboral","dangerouslyWillBeRenderAsHtml_text":"Con Technical supply
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