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Capacidad de análisis y pensamiento ordenado y sistemático. Mejora continua de procesos.
Canalización Requerimientos, Seguimiento, Coordinación con Teams para implantar proyectos internos y corporativos

Objetivos Profesionales:
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Optimización de Recursos IT,
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Respeto por las enseñanzas que me brinden personas conocedoras de las tareas

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CESCE ARGENTINA SA Seguros de Crédito y Garantías (Ex CASCE S.A.)
enero de 2010 – mayo de 2014 (4 años 5 meses)Ciudad Autónoma de Buenos Aires
Además de IT Support Local y de USC para LATAM, asumiendo el cargo de responsable para las necesidades de las áreas técnicas y de negocio, para viabilizar los requerimientos de la compañía.

* Planificación de presupuestos área. Seguimiento de Gastos; Gestión Compras de Bienes y Servicios Informáticos.
* Organizar y dirigir el área de soporte, Mantenimiento de Infraestructura, Control de proveedores. Gestión de requerimientos
* Coordinación de Proyectos Internos y Corporativos
* Listados para áreas de emisión, contable, auditores y para Superintendencia.
* Gestión técnico /operativa de incidencias en filial argentina (coordinación con casa
Matriz en Madrid). Ticket Management integral.
* Implantación, Seguimiento, Capacitación de Sistemas: Sun Systems & Vision, Consist GL & AP, Arizmendi SIR, Aplicativos AFIP, sistema de emisión de caución Addasoft, SAP, Sales Force.

* Intranet Corporativa: Community Manager, Usuarios y Contenidos

AF / Diseño – Análisis- Testing / Requerimientos:
 Relevamiento: Minutas, Notas, Diagramas (UML). EA Y Paradigm
 Capacitación , Evaluación, Gestor de documentación de uso
 Capacitación de usuarios internos y externos con personal del área de sistemas en conjunto en conjunto con casa matriz y empresas IT .
 Análisis funcional de procesos y de la operatoria tecnológica, para definir, optimizar procedimientos y alternativas de continuidad de negocio.

Manejo de personal temporal (vía Adecco).
Soporte informática de 15 usuarios locales más agencias y soporte de procesos: Reporting y Nexo en Gerencias Locales, Regionales bajo el esquema de Integración Global planificado por Casa Matriz (Madrid)

* Run- off / hibernación local:
Nexo y capacitación a Pro Chiltington International S.A. en tareas del área
CESCE ARGENTINA SA Seguros de Crédito y Garantías (Ex CASCE S.A.)Responsable de Unidad de Soporte para LATAM
CESCE ARGENTINA SA Seguros de Crédito y Garantías (Ex CASCE S.A.)
mayo de 2008 – diciembre de 2011 (3 años 8 meses)Ciudad Autónoma de Buenos Aires
Unidad de Soporte Corporativo: Apoyo técnico on-line para compañías latinas co-participadas del Grupo (desde Mexico hasta Chile).
Soporte conjunto con Matriz (Madrid) y resto de cías. del grupo en LATAM de los sistemas corporativos.
 Mantenimiento Web de los sites de las compañías, Gestión de los sistemas integrados para las operaciones de la compañía). ABM de usuarios, perfiles.
 Gestión de Incidencias. Gestión, Análisis de Requerimientos. Informe y estadísticas
 Coordinación Ajustes Actuaciones entre Plataforma Central España y Ajustes Locales.Cierre y Solución de incidencias y peticiones.

Soporte Informática y Sistemas en la empresa argentina. Alcance de 30 usuarios más agencias. Gestión remota

Diseño – Análisis- Testing
 Documentación Técnica: UML, Minutas, Informe de Seguimiento, Documentación de
Casos Estudio. Generación y verificación Manuales de usuario y/o Briefs.
 Análisis Funcional: Especificación requerimientos del usuario / cliente en la empresa

Personal a Cargo: 1 persona. Reporte a Jefe de sistemas. Local y Matriz
Integracion de Computadoras y Notebooks
Electrofueguina - Grupo Fravega
mayo de 2005 – mayo de 2008 (3 años 1 mes)
Armado, reparación de computadoras y notebooks de la firma Admiral para Fravega
IT Support
EgeoTech SA.
marzo de 2004 – mayo de 2005 (1 año 3 meses)
Telefonía VoIP
 Equipos de la firma Mamakall (Yip, Koncept, Netphone): Asistencia Técnica Pre y Post Venta
 Soporte Técnico “Contact Center”, Instructor/Asistencia Sector Ventas.
 Documentación Técnica: Redactor y Verificador Manuales y/o Briefs
 Instalador y Tester Equipos.
 Implementador Innovaciones Tecnológicas, Complementación Comunicaciones
(Interacción con PBX)
PLC (Power Line Communications)
 Equipos Firma Phonex: Asistencia Técnica PreVenta
 Equipos Homeplug compatibles- Área Indoor: Soporte Técnico “Contact Center”
 Instalador y Tester Equipos
 Documentación Técnica: Redactor, Verificador Manuales y Briefs
 Revision Tecnológicas: PLC Outdoor, BPL(Broadband Powerline) Networking e Informática
 Armado, Instalación, Configuración, Mantenimiento y Administración Equipos
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