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Soy mamá de un niño de 4 años, por lo cual estoy preparada para cualquier tipo de sorpresas y/o imprevistos. Manejo la atención al cliente como nadie y, generalmente, supero las expectativas de un cliente tan demandante como exigente.
De profesión, soy Licenciada en Turismo y, de vocación, soy madre y cantante.
Antes de ser madre, trabajé 20 años en empresas de turismo, en atención directa al cliente y en la coordinación y dirección de equipos de atención al cliente en la comercialización de servicios turísticos.
Cuento con mucha experiencia en redacción y manejo idioma inglés y portugués (oral y escrito).
Amo la naturaleza y disfruto el aire libre y la vida en familia.","rawText":"Soy mujer. Y, como tal, multitask. Madre, esposa, cocinera, chofer, doctora, veterinaria, organizadora de eventos, planificadora de agenda, economista, artista, modista, decoradora, maestra (de ingles, matemáticas, ciencias, historia, geografía, experiencia de vida, etc), psicóloga, kinesióloga, enfermera ... Soy mamá de un niño de 4 años, por lo cual estoy preparada para cualquier tipo de sorpresas y/o imprevistos. Manejo la atención al cliente como nadie y, generalmente, supero las expectativas de un cliente tan demandante como exigente. De profesión, soy Licenciada en Turismo y, de vocación, soy madre y cantante. Antes de ser madre, trabajé 20 años en empresas de turismo, en atención directa al cliente y en la coordinación y dirección de equipos de atención al cliente en la comercialización de servicios turísticos. Cuento con mucha experiencia en redacción y manejo idioma inglés y portugués (oral y escrito). Amo la naturaleza y disfruto el aire libre y la vida en familia.","canEdit":false,"editUrl":"https://www.workana.com/freelancer/5b50277ab495ee33b4b51000818b20ad/profile/description","g11n":{"edit":"Edit","save":"Save","cancel":"Cancel","warning":"Warning: Don't share contact information or you may be blocked.","expandText":"View more","collapseText":"View less","placeholder":"In a few words, sum up what best defines you as a professional. Show the world what you have to offer and give direction to your freelance career. Ex: Image and sound designer specializing in institutional videos and photo retouching."},"validation":{"required":true,"min":20}},"history":{"section":"history","title":"Work history","dangerouslyWillBeRenderAsHtml_text":"ROTAMUND VIAJES S.R.L.
(Turismo)
Subgerente de Planificación y Ventas
ene 2007 - abr 2010
Argentina
Desarrollo de estrategias orientadas a la captación y fidelización de clientes particulares y corporativos - Atención personalizada y exclusiva de clientes VIP - Coordinación de grupos en eventos - Planificación de estrategias de ventas - Diseño de campañas de promoción - Elección de medios de publicidad - Desarrollo de productos para la comercializacion en la empresa - Dirección del equipo de trabajo (Ejecutivos de Cuentas y Operadores de Servicios) - Negociación y contratación de prestadores. Resolución de conflictos y satisfacción del cliente.
8 Personas a cargo.

OSDE TURISMO - INTERTURIS
(Turismo)
COORDINADORA DE VENTAS
ene 2004 - nov 2006
Argentina
Coordinación del grupo de vendedores de la empresa (15 personas a cargo) - Asistencia del equipo de ventas - Atención al cliente - Atención de reclamos
15 Personas a cargo.

MASSIMO IANNI & ASOCIADOS
(Turismo)
COORDINADORA COMERCIAL
ago 2002 - dic 2003
Argentina
Coordinación comercial, como consultora externa, de la empresa ESTANCIA CRISTINA S.A., con responsabilidades de promoción, posicionamiento y venta del producto de la empresa, UPSALA EXPLORER (excursión diaria desarrollada en El Calafate) - Asesoramiento y capacitación a clientes de la empresa acerca de los detalles del producto.

TOUR CENTER
(Turismo)
SUPERVISORA DE VENTAS Y OPERACIONES
nov 2000 - abr 2002
Argentina
Ventas y Operaciones de servicios de viajes a pasajeros particulares y empresas.
Coordinación de grupos. Armado de programas turísticos. Promoción de servicios-

Bian Tours
(Turismo)
Ventas
nov 1999 - nov 2000
Argentina
Preparación de presupuestos, venta de servicios. Atención al cliente. Diagramación de programas turísticos. Manejo de grupos y de pasajeros individuales. Reservas aereas y de servicios terrestres. Encargada del área de turismo de la sucursal de la empresa en la localidad de Martinez

Turismo Corradi
(Turismo)
Ventas
jun 1998 - nov 1999
Argentina
Vendedora de salón. Atención al cliente. Manejo de sistemas de reservas y administrativos de turismo. Especialización en viajes grupales. Coordinación de grupos.

Orismos Travel
(Turismo)
Gerente de Ventas
ago 1997 - jun 1998
Argentina
Socia-Gerente de la agencia de viajes. Encargada de negociaciones con proveedores y atención al cliente. Venta de servicios turísticos varios. Atención a empresas.
Desvinculación con la empresa por motivos personales.

Atalaya Turismo
(Turismo)
Promoción / Ventas
jul 1996 - ago 1997
Argentina
Encargada de la promoción y venta de servicios turísticos a otras agencias de viajes puesto que Atalaya es mayorista de Turismo. Armado de cotizaciones especiales y tarifarios.
Manejo de sistemas de reservas y administrativos de turismo.

City Service Travel Agency
(Turismo)
Ejecutiva de Cuenta
dic 1993 - may 1996
Argentina
Atención a Empresas en la programación de los viajes comerciales de los ejecutivos. Atención a empresas como Unilever de Argentina; SC Johnson; Deloitte & Touch; Nobleza Piccardo; entre otras. Manejo de sistemas de reservas aereos y terrestres. Cotizaciones.

DESTINOS TURISTICOS VISITADOS

Europa: Italia, Francia, España, Portugal, Suiza, Croacia, Bosnia Herzgovina
Estados Unidos: New York, Boston, Washington, Los Angeles, Las Vegas, San Francisco, Miami, Orlando
Sudamerica: Brasil, Argentina, Paraguay, Uruguay
Africa: Sudáfrica

MATRICULA PROFESIONAL

Idóneo en Turismo de la República Argentina
Inscripta en el Registro Nacional de Idóneos en Turismo
Número de matrícula: 6449

CONOCIMIENTOS ADICIONALES Y ESPECIALIZACIONES DE POSGRADO
Software de Gestion: Manejo Avanzado
Sistemas de Backofice: Turismatica, TGS, Softour
Sistemas GDS: Amadeus, Sabre, Worldspan (reservas, emisión, remisión, autos, hoteles)

MANAGEMENT EN ACTIVIDADES TURISTICAS
Curso de Posgrado dictado por el ESEADE - De Agosto a Diciembre de 2003

MARKETING PARA PROFESIONALES INDEPENDIENTES
Seminario dictado en el ESEADE - Septiembre a Diciembre 2003

NEGOCIACION ESTRATEGICA
Seminario dictado por PRONETS - Mayo 2003

SUPERVISION Y TECNICAS DE VENTAS
Seminario dictado por el CIRCULO DE PERIODISTAS DE ROSARIO - Abril a Noviembre 1998","rawText":"ROTAMUND VIAJES S.R.L. (Turismo) Subgerente de Planificación y Ventas ene 2007 - abr 2010 Argentina Desarrollo de estrategias orientadas a la captación y fidelización de clientes particulares y corporativos - Atención personalizada y exclusiva de clientes VIP - Coordinación de grupos en eventos - Planificación de estrategias de ventas - Diseño de campañas de promoción - Elección de medios de publicidad - Desarrollo de productos para la comercializacion en la empresa - Dirección del equipo de trabajo (Ejecutivos de Cuentas y Operadores de Servicios) - Negociación y contratación de prestadores. Resolución de conflictos y satisfacción del cliente. 8 Personas a cargo. OSDE TURISMO - INTERTURIS (Turismo) COORDINADORA DE VENTAS ene 2004 - nov 2006 Argentina Coordinación del grupo de vendedores de la empresa (15 personas a cargo) - Asistencia del equipo de ventas - Atención al cliente - Atención de reclamos 15 Personas a cargo. MASSIMO IANNI & ASOCIADOS (Turismo) COORDINADORA COMERCIAL ago 2002 - dic 2003 Argentina Coordinación comercial, como consultora externa, de la empresa ESTANCIA CRISTINA S.A., con responsabilidades de promoción, posicionamiento y venta del producto de la empresa, UPSALA EXPLORER (excursión diaria desarrollada en El Calafate) - Asesoramiento y capacitación a clientes de la empresa acerca de los detalles del producto. TOUR CENTER (Turismo) SUPERVISORA DE VENTAS Y OPERACIONES nov 2000 - abr 2002 Argentina Ventas y Operaciones de servicios de viajes a pasajeros particulares y empresas. Coordinación de grupos. Armado de programas turísticos. Promoción de servicios- Bian Tours (Turismo) Ventas nov 1999 - nov 2000 Argentina Preparación de presupuestos, venta de servicios. Atención al cliente. Diagramación de programas turísticos. Manejo de grupos y de pasajeros individuales. Reservas aereas y de servicios terrestres. Encargada del área de turismo de la sucursal de la empresa en la localidad de Martinez Turismo Corradi (Turismo) Ventas jun 1998 - nov 1999 Argentina Vendedora de salón. Atención al cliente. Manejo de sistemas de reservas y administrativos de turismo. Especialización en viajes grupales. Coordinación de grupos. Orismos Travel (Turismo) Gerente de Ventas ago 1997 - jun 1998 Argentina Socia-Gerente de la agencia de viajes. Encargada de negociaciones con proveedores y atención al cliente. Venta de servicios turísticos varios. Atención a empresas. Desvinculación con la empresa por motivos personales. Atalaya Turismo (Turismo) Promoción / Ventas jul 1996 - ago 1997 Argentina Encargada de la promoción y venta de servicios turísticos a otras agencias de viajes puesto que Atalaya es mayorista de Turismo. Armado de cotizaciones especiales y tarifarios. Manejo de sistemas de reservas y administrativos de turismo. City Service Travel Agency (Turismo) Ejecutiva de Cuenta dic 1993 - may 1996 Argentina Atención a Empresas en la programación de los viajes comerciales de los ejecutivos. Atención a empresas como Unilever de Argentina; SC Johnson; Deloitte & Touch; Nobleza Piccardo; entre otras. Manejo de sistemas de reservas aereos y terrestres. Cotizaciones. 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