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Director Comercial / Jefes: Paola Rodriguez y Edwin Rodriguez, Gerentes Adm. y Gen. Cel.: 3143661823/3143650313

Funciones:
Director del equipo comercial, marketing y publicidad de la empresa.
Estructuración del contesto organizacional de la empresa, por medio del sistema de calidad.
Creación de estrategias comerciales.
Analista de mercados y bases de datos.
Director de servicio y atención al cliente – PQRS
Manejo de redes sociales y paginas web de Mas Metros SAS y Mudanzas y Trasteos Bogotá.

Logros:
Por medio de las buenas practicas comerciales, se implementaron esquemas de atención y servicio al cliente, llevando a la compañía a posicionarse como una de las mejores en el sector de mudanzas a nivel nacional
De acuerdo al mercado actual, se analizo, evaluó y estructura los mecanismo correspondientes para dar funcionalidad al posicionamiento de los servicios actuales de Mas Metros SAS.
Cambios en el portafolio comercial, atención a reclamaciones, documentación para la toma de servicios, conforme a las normas y leyes establecidas por los diferentes mecanismos de control.
Se implemento las campañas de salida, para el call center de la empresa. Buscando los diferentes nichos del mercado que constituyen el ingreso de los diversos clientes.
Posicionamiento de nuestra empresa en la mente de los colombianos por la calidad y servicio de Mas Metros.
Manejo de las paginas web de las dos empresas, como también la de medios sociales.

Whitney International University System Bogotá, Colombia. Octubre 2012 – hasta la fecha
Ejecutivo Líder – Compuclub / Jefe: Deisy Andrea Huaca Dir. Y Coord. Académica del Compuclub Cel.: 3208775220

Funciones:
Campaña del Registros del Compuclub - Politécnico Grancolombiano / Línea Inbound y Outbound
Manejo de Equipo para el Compuclub en función de cumplir con el seguimiento y las metas solicitadas
Seguimiento comercial y administrativo de las diferentes líneas de Negocio
Seguimiento a Indicadores de Ventas y KPI'S.
Programador desde CASA para Inicios de Cursos en Microsoft de Usuario Final
Coordinación entre CASA y Compuclub para la ejecución de cursos de Microsoft en Usuario de Alta Tecnología
Capacitador de nuevos programas, y del personal para los procesos en el área de trabajo; Comercial y Tecnología.

Logros:
Seguimiento y control de la información entrante por nuestro grupo de agentes de Compuclub, para el cumplimiento de metas establecido por la compañía.
Manejo adecuado de las plataformas de la compañía para la ejecución de informes, reportes y demás temas correspondientes; Programas Utilizados, Mesa de Ayuda, Presencs, CRM Dynamics
Cumplimiento de las metas trazadas mes a mes, superando las gestiones anteriores.
Implementación de informes para comisiones de Universidad Americana y Compuclub.
Cumplimiento en la implementación de nuevos Diplomados o MBA internacionales para las Universidades de la Red Ilumno (Son 9 Universidades) como doble certificación, de la Universidad de Airlintong Texas y Veiga de Almeida de Brasil.
Inclusión de Contact Center CASA Colombia en Paraguay, para la Universidad Americana, cumpliendo las expectativas marcadas por Mercadeo de la Universidad, con el equipo de trabajo asignado

Universidad Minuto de Dios
Coop -Uniminuto Bogotá, Colombia. Mayo 2012 - Agosto 2012
Ejecutivo Senior / Jefe: Fabián Bautista Huaca Dir. Cel.: 3214304831

Funciones:
Según la temporada de inscripciones estudiantiles, dar a conocer la Cooperativa Uniminuto como una alternativa fundamental para su ingreso a la Universidad.
Dar a conocer los diferentes productos establecidos por la Cooperativa para el beneficio de los estudiantes de pregrado, posgrado, diplomados, maestrías y educación Virtual y a Distancia de la Universidad Minuto de Dios.
Manejar los diferentes programas (SAP y CYGNUS) establecidos por la Cooperativa y la Universidad para el desarrollo de las actividades establecidas.
Guiar a los estudiantes sobre los créditos establecidos con el ICETEX
Logros:
Se estableció en la mente de los estudiantes la importancia de la Cooperativa, como un servicio único.
El reconocimiento de los estudiantes antes de decidir por que producto inclinarse, nos demuestra la claridad de la información brindada, en el momento de atender a su necesidad.
Se maneja en la totalidad los programas dispuestos para atender los registros operativos de los estudiantes.

Banco Av Villas. Bogotá, Colombia. Noviembre 2010(capacitación) Enero 2011 – Abril 2012
Ejecutivo Senior

Funciones:
Cumplir con las Metas requeridas por la entidad a nivel mensual.
Servicio y amabilidad ofrecidos a los clientes nuevos de la entidad
Apertura la mayor cantidad de Cuentas de Ahorros mensualmente para la ampliación de clientes.
Agilidad en los procesos del Banco para dar un mejor servicio en calidad y seguridad a nuestros clientes.
Ofrecer siempre un servicio con pasión y resultados
Facilitarle al cliente la información correspondiente a la solicitud dada por el tanto en quejas como sugerencias o información adicional de productos y servicios de la entidad.
Claridad de la información desde un comienzo para la satisfacción del cliente.
Efectividad en los cierres de negocios importantes para el Banco
Trabajar en Equipo para obtener los logros requeridos para compensar.
Buscar lo suficientes referidos para manejar constantemente una compensación de las metas requeridas.
Logros:
Servicio con calidad y agilidad en la información requerida
El cumplimiento de las metas requeridas para la compensación.
Trabajo en equipo para la compensación en equipo.
Amabilidad en la venta de los diferentes productos de la entidad financiera.
Seguridad de la información.
Facilidad de atención sin reportes negativos de clientes atendidos en barra.

Inmobiliaria Bogotá Bogotá, Colombia. Agosto 2010 – Noviembre 2010
Capacitador Comercial / Jefe: Juan Manuel Ramírez, Gerente General, Cel.: 3108535992

Funciones:
Capacitar a todo el cuerpo comercial nuevo y en curso de la Inmolaría en la captación y post-venta de los inmuebles obtenidos en la empresa
Mostrar la importancia de tener actitud para las ventas
Seguimiento a los asesores en el momento de las futuras ventas (captación de inmuebles nuevos)
Capacitar al área gerencial y comercial en la captación (Documentos, métodos de servicio y asesoría) de los inmuebles para su venta.
Logros:
La calidad del servicio así los nuevos vendedores y compradores para la Inmobiliaria
La adaptación de nuevos formatos para la captación y post-venta
El crecimiento del portafolio en inmuebles para la venta.

Alianza Comercial Servimos Ltda. Bogotá, Colombia. Mayo 2010 – Julio 2010
Ejecutivo Senior

Funciones:
Organizar y coordinar la venta de lo productos de la compañía.
Identificar eventos para la comercialización de los productos.
Trabajar en equipo para obtener las metas requeridas.
Logros:
Vender la producción esperada en los eventos programados.
Trabajo en Equipo

Recorridos Inmobiliarios. Bogotá, Colombia. Noviembre 2009 – Mayo 2010
Agente de Mercados

Funciones:
Investigar y Gestionar los diferentes lugares de comercialización de inmuebles
Obtener Información correspondiente del Mercado Inmobiliario en la actualidad
Registrar a nuevas inclusiones de inmuebles a la venta, registrando la información correspondiente para su publicación por medios de internet, folletos y volantes, con imágenes (fotografías tomadas del inmueble) importantes que evidencia la oportunidad de negocio a un futuro comprador.
Programar reuniones para la venta de los inmuebles capturados o ya registrados por el grupo de trabajo.
Logros:
La venta de los inmuebles capturados hasta de un 50% de ellos a Mensual.
Calidad de servicio en la información solicitada por parte de cada cliente interesado
Trabajo en equipo para dar un mejor servicio de calidad y efectividad.
Servicio Rápido y oportuno de la programación de visitas solicitadas por los clientes interesados para cada tipo de inmueble

Inversiones y Asesorías Erpo S.A. Bogotá, Colombia. Septiembre 2009
Asesor Comercial – Collcenter

Funciones:
Llamar a los clientes registrados en la base de datos para informar sobre sus deudas atrasadas.
Logros:
Informar correctamente sobre la solución y el servicio que le ofrece la empresa para el pago oportuno de su deuda.

Macro Servicios Integrales S.A. Bogotá, Colombia. Octubre 2008 – Agosto 2009
Asistente Comercial (Gerencia de Mercadeo y Ventas Nacionales e Internacionales)

Funciones:
Realizar él informa Mensual de ventas para el comité mensual de Gerencias.
Informar por un informe Mensual las ventas obtenidas por cada Ejecutivo de ventas según su área.
Realizar los informes correspondientes de cada gama de productos (Farmacéutica, Muebles, Accesorios, etc...). De la compañía.
Realizar, Gestionar y Coordinar lo envíos de mercancía al Exterior.
Mantener Informado a la Gerente de Ventas los diferentes precios o medios de envío de mercancía al Exterior.
Recepción y envío de correos informativos de productos y servicios de la compañía.
Supervisar el posterior envío de la mercancía más importante a los Grandes Laboratorios Internacionales debido a su delicado majo y contenido.
Recibir llamadas de todo tipo de pedido, orden, programación, citas, encargos, solicitudes, hechas para el agenda miento de la Gerente de Ventas.

Logros:
Presentar los Informes Mensuales de la Ventas Obtenidas por la Empresa.
Agilidad en los procesos de exportación de los productos.
El registró en bases de datos de clientes Nacionales e internacionales según categorización de pedidos.
El registro de nuevos campos de incursión por parte de la compañía para la ampliación de las ventas y las metas requeridas.
El envío, y recepción a tiempo de los productos enviados al exterior, manteniendo la calidad y servicio ofrecido por la compañía.
Acompañamiento de clientes nuevos y antiguos, como servicio de calidad.

Ricuras J.M. Bogotá, Colombia. Enero 2003 – Octubre 2008
Supervisor de Producción y Servicio al Cliente

Funciones:
Vigilar las funciones de cada operario bajo su manejo completo de la operación ejercida por cada uno
Controlar la calidad de cada producto para su consumo.
Coordinar, Controlar, Planear y supervisar la producción necesaria para la venta.
Manejo de personal a cargo de 6 Personas.

Logros:
Producción a tiempo, en cantidad y calidad.
Trabajo en equipo
Obtener la manera de desarrollar la producción ahorrando tiempo, esfuerzo e Implementos para su elaboración
Crecimiento en la solicitud de la producción de cada producto debido a su mejoramiento en la calidad.","rawText":"Mas Metros SAS, Abril 2015 – hasta la fecha Director Comercial / Jefes: Paola Rodriguez y Edwin Rodriguez, Gerentes Adm. y Gen. Cel.: 3143661823/3143650313 Funciones: Director del equipo comercial, marketing y publicidad de la empresa. Estructuración del contesto organizacional de la empresa, por medio del sistema de calidad. Creación de estrategias comerciales. Analista de mercados y bases de datos. Director de servicio y atención al cliente – PQRS Manejo de redes sociales y paginas web de Mas Metros SAS y Mudanzas y Trasteos Bogotá. Logros: Por medio de las buenas practicas comerciales, se implementaron esquemas de atención y servicio al cliente, llevando a la compañía a posicionarse como una de las mejores en el sector de mudanzas a nivel nacional De acuerdo al mercado actual, se analizo, evaluó y estructura los mecanismo correspondientes para dar funcionalidad al posicionamiento de los servicios actuales de Mas Metros SAS. Cambios en el portafolio comercial, atención a reclamaciones, documentación para la toma de servicios, conforme a las normas y leyes establecidas por los diferentes mecanismos de control. Se implemento las campañas de salida, para el call center de la empresa. Buscando los diferentes nichos del mercado que constituyen el ingreso de los diversos clientes. Posicionamiento de nuestra empresa en la mente de los colombianos por la calidad y servicio de Mas Metros. Manejo de las paginas web de las dos empresas, como también la de medios sociales. Whitney International University System Bogotá, Colombia. Octubre 2012 – hasta la fecha Ejecutivo Líder – Compuclub / Jefe: Deisy Andrea Huaca Dir. Y Coord. Académica del Compuclub Cel.: 3208775220 Funciones: Campaña del Registros del Compuclub - Politécnico Grancolombiano / Línea Inbound y Outbound Manejo de Equipo para el Compuclub en función de cumplir con el seguimiento y las metas solicitadas Seguimiento comercial y administrativo de las diferentes líneas de Negocio Seguimiento a Indicadores de Ventas y KPI'S. Programador desde CASA para Inicios de Cursos en Microsoft de Usuario Final Coordinación entre CASA y Compuclub para la ejecución de cursos de Microsoft en Usuario de Alta Tecnología Capacitador de nuevos programas, y del personal para los procesos en el área de trabajo; Comercial y Tecnología. Logros: Seguimiento y control de la información entrante por nuestro grupo de agentes de Compuclub, para el cumplimiento de metas establecido por la compañía. Manejo adecuado de las plataformas de la compañía para la ejecución de informes, reportes y demás temas correspondientes; Programas Utilizados, Mesa de Ayuda, Presencs, CRM Dynamics Cumplimiento de las metas trazadas mes a mes, superando las gestiones anteriores. Implementación de informes para comisiones de Universidad Americana y Compuclub. Cumplimiento en la implementación de nuevos Diplomados o MBA internacionales para las Universidades de la Red Ilumno (Son 9 Universidades) como doble certificación, de la Universidad de Airlintong Texas y Veiga de Almeida de Brasil. Inclusión de Contact Center CASA Colombia en Paraguay, para la Universidad Americana, cumpliendo las expectativas marcadas por Mercadeo de la Universidad, con el equipo de trabajo asignado Universidad Minuto de Dios Coop -Uniminuto Bogotá, Colombia. Mayo 2012 - Agosto 2012 Ejecutivo Senior / Jefe: Fabián Bautista Huaca Dir. Cel.: 3214304831 Funciones: Según la temporada de inscripciones estudiantiles, dar a conocer la Cooperativa Uniminuto como una alternativa fundamental para su ingreso a la Universidad. Dar a conocer los diferentes productos establecidos por la Cooperativa para el beneficio de los estudiantes de pregrado, posgrado, diplomados, maestrías y educación Virtual y a Distancia de la Universidad Minuto de Dios. Manejar los diferentes programas (SAP y CYGNUS) establecidos por la Cooperativa y la Universidad para el desarrollo de las actividades establecidas. Guiar a los estudiantes sobre los créditos establecidos con el ICETEX Logros: Se estableció en la mente de los estudiantes la importancia de la Cooperativa, como un servicio único. El reconocimiento de los estudiantes antes de decidir por que producto inclinarse, nos demuestra la claridad de la información brindada, en el momento de atender a su necesidad. 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Efectividad en los cierres de negocios importantes para el Banco Trabajar en Equipo para obtener los logros requeridos para compensar. Buscar lo suficientes referidos para manejar constantemente una compensación de las metas requeridas. Logros: Servicio con calidad y agilidad en la información requerida El cumplimiento de las metas requeridas para la compensación. Trabajo en equipo para la compensación en equipo. Amabilidad en la venta de los diferentes productos de la entidad financiera. Seguridad de la información. Facilidad de atención sin reportes negativos de clientes atendidos en barra. Inmobiliaria Bogotá Bogotá, Colombia. 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