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02-2014 to 06-2014
PlacidWay, Denver, USA. (http://www.placidway.com/)
Virtual Assistant: Home-based job. Recruiting (job posting, resume screening, interview via Skype). Answering emails and phone calls. Setting corporate meetings and work interviews. Reporting to the CEO of the company.

08-2011 to 05-2013
Boulevard Café (Café-Restaurant-Bar) Mar del Plata, Argentina
Owner: Recruiting and training. Supervising a 10 people work team. Knowledge of the running and managing of the whole restaurant.

01-2011 to 08-2011
América Call center Mar del Plata, Argentina
Telemarketer / Team Leader: Assisting the supervisor with the recruitment process (job posting, resume screening and first interview). Supervising a 10 people work team. Selling services by phone. Outbound calls. Dealing with angry clients.

01-2009 to 10-2010
Princess Cruise Lines, Bahamas, USA (www.princess.com)
Buffet Steward / Room service phone operator: Customer service. Room service phone operator. Selling drinks and special meals (Balcony dinner, Champagne Breakfast, etc)

01¬¬¬¬-2006 to 11-2008
Apartments BA, Cap. Fed., Argentina (http://www.apartmentsba.com/)
Weekend Supervisor: In charge of the office and the company services. Reservation. Customer service. In charge of the 24hs emergency phone. Recruiting the weekend staff. Supervising a 5 people work team.

07¬¬¬¬-2005 to 01-2006
Action Line Call center, Cap. Fed., Argentina (http://actionlineargentina.wordpress.com/)
Telemarketer: Selling Telefónica services by phone. Outbound calls.

11¬¬¬¬-2004 to 11-2006
Walt Disney World, Orlando, USA (https://disneyworld.disney.go.com/)
Merchandiser / F&B: International College program. Skills/duties: Customer service, sales, register.

Languages

English: advanced (verbal and written)
Spanish: mother tongue

Computer Skills

Windows, Microsoft office, MICROS Systems.

References on request

Experiencia Laboral

PlacidWay (Salud)
Desde: 12/2013 Hasta: 06/2014
Posición: Customer Service / Atención al cliente
Area: Call Center / Telemarketing
SubArea: Atención al Cliente
Tipo de Puesto: Operador
Tareas Realizadas:
Atención al cliente por teléfono /email de la cía.
Estudio y análisis de casos médicos.
Venta de tratamientos médicos.
Entrevistas, selección de personal y capacitación.

Destinos de América (Turismo)
Desde: 07/2013 Hasta: 03/2014
Posición: Telemarketer
Area: Call Center / Telemarketing
SubArea: Televentas
Tipo de Puesto: Telemarketer
Tareas Realizadas:
Búsqueda de datos por Google.
Elaboración de base de datos.
Llamadas telefónicas a potenciales clientes. Coordinación de citas con
vendedor.

Boulevard Café (Gastronomía)
Desde: 08/2011 Hasta: 06/2013
Posición: Encargada
Area: Gastronomía
SubArea: Atención al Cliente
Tipo de Puesto: Encargado
Tareas Realizadas:
Encargada / Cajera
Atención a clientes.
Promociones. Estrategias de Marketing.
Compras.
Manejo de personal. Liquidación de sueldos y jornales.
Proveedores.

América Call center
Desde: 01/2011 Hasta: 07/2011
Posición: Telemarketer
Area: Call Center / Telemarketing
SubArea: Televentas
Tipo de Puesto: Telemarketer
Tareas Realizadas:
Venta telefónica de productos ADT y cambio de planes CLARO
Manejo de PC y del sistema STEALTH
Manejo de objeciones
Estrategias de marketing
Entrevistas, selección de personal y capacitación
Microsoft System Center

Princess Cruise Line (Hotelería)
Desde: 01/2009 Hasta: 12/2010
Posición: Buffet Stewardess
Area: Gastronomía
SubArea: Atención al Cliente
Tipo de Puesto: Atención al Cliente
Tareas Realizadas:
Alimentos y Bebidas
Recepcionista
Telefonista
Atención al cliente
Manejo de PC y del idioma ingles
Escritura online

Apartments BA (Hotelería)
Desde: 01/2006 Hasta: 11/2008
Posición: Supervisora
Area: Atención al Cliente
SubArea: Telefonista
Tipo de Puesto: Atención al Cliente
Tareas Realizadas:
Encargada/Supervisora
Telefonista
Tareas administrativas
Supervision de personal
Atención al cliente / Front Desk
Manejo de PC y del idioma ingles
Resolución de problemas

Action Line (Telecomunicaciones)
Desde: 07/2005 Hasta: 01/2006
Posición: Telemarketer
Area: Call Center / Telemarketing
SubArea: Televentas
Tipo de Puesto: Telemarketer
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