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Licenciada en Publicidad y Relaciones Públicas. Apasionada por el mundo de la comunicación y la creatividad en todas sus vertientes.

Tengo experiencia de de 8 años en las áreas de Turismo y Costumer Service.

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•    Resolving requests from customers
•    Managing customer data with CRM program
•    Customer support for Lidl shops in Spain

08.2007 – 09.2013    World Duty Free Group, Barcelona, Customer Support International
•    Counselling and selling beauty luxury brands in travel retail to customers
•    Controlling stocks
•    Implementing of products and their merchandising
•    Coordinating and realizing promotions
•    Taking care of all aspects of front desk and branding impacts
•    Collaborating with companies such as: L’Oreal Group, Lancôme e Armani, LVMH Group (esp. Dior, EuroItalia), Versace and Moschino, Clarins
05.2010 – 12.2011        Vatican Museums & Sistine Chapel, Roma, Assistant Customer Service Manager and Promoter
•    Selling and organizing tours in several languages in Vatican Museums and Sistine Chapel
•    Solving requests from customer and measuring customer satisfaction
12.2005 – 05.2006        JWT Group, Barcelona, Internship
•    Compiling and providing press releases
•    Supervising events
•    Supervising launching process of new products
•    Managing / attending interviews between clients and media/press
•    Compiling market and competitor analyses
•    Managing & coordinating processes with suppliers, agencies, advertising, design and merchandising companies
02.2005 – 10.2005        Ulled & Asociados, Barcelona, Internship
•    Analysing quantitative and qualitative press data
•    Benchmarking
•    Supervising and organizing events

Experiences & Other Activities

11.2013 – 03.2014        UNHCR, Barcelona: Fundraising for United Nations High Commisioner of regugees
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