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Básicamente mis labores han sido en la parte de mesa de ayuda. soporte en call center y soporte en sitio. Me considero una mujer pro activa, eficaz y confiable. Actualmente me encuentro realizando un curso online en DESARROLLO DE APPS y me encanta siempre estar actualizada en cuanto a lo que tiene que ver con tecnología.
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SONDA S.A
Soporte técnico en sitio.
Efectuar labores de alistamiento, instalación, configuración, migración de datos, personalización, pruebas de funcionamiento, traslado de equipos, borrado seguro, generación de actas de instalación y desinstalacion de equipos de computo para el proyecto con ECOPETROL.

THOMAS EXPRESS
Aux. call center soporte técnico (mesa de ayuda)

Encargada de realizar soporte técnico mediante el asesoramiento telefónico y conexión remota, verificando y configurando tanto el aplicativo de inscripciones de cedulas como los equipos y dispositivos periféricos que se utilizaban para dicho proceso de acuerdo con las instrucciones de los encargados del proyecto para garantizar el buen funcionamiento de los equipos en cada una de las registradurias del país.

GRASCO LTDA.
Soporte técnico.

Responsable de brindar soporte mediante el mantenimiento preventivo y correctivo, instalación y configuración de impresoras y equipos nuevos, configuración del correo y de los programas utilizados por la empresa, proporcionando soluciones a los requerimientos de los usuarios de acuerdo a los conocimientos propios e instrucciones del jefe inmediato para garantizar la permanencia y el buen funcionamiento de los equipos de computo de la empresa.

DIGITEX
Asesora en soporte técnico de Línea básica y banda ancha.

Encargada de brindar asesoramiento para línea básica y banda ancha mediante la verificación del buen funcionamiento de los servicios de telefonía e Internet, configurando módem, restableciendo contraseñas, informando sobre inconvenientes que se hayan presentado con el servicio y en dado caso realizando reportes para asistencia técnica de acuerdo con los protocolos establecidos por la empresa para garantizar un excelente servicio a los clientes.","rawText":"He trabajado en empresas como: SONDA S.A Soporte técnico en sitio. Efectuar labores de alistamiento, instalación, configuración, migración de datos, personalización, pruebas de funcionamiento, traslado de equipos, borrado seguro, generación de actas de instalación y desinstalacion de equipos de computo para el proyecto con ECOPETROL. THOMAS EXPRESS Aux. call center soporte técnico (mesa de ayuda) Encargada de realizar soporte técnico mediante el asesoramiento telefónico y conexión remota, verificando y configurando tanto el aplicativo de inscripciones de cedulas como los equipos y dispositivos periféricos que se utilizaban para dicho proceso de acuerdo con las instrucciones de los encargados del proyecto para garantizar el buen funcionamiento de los equipos en cada una de las registradurias del país. GRASCO LTDA. Soporte técnico. Responsable de brindar soporte mediante el mantenimiento preventivo y correctivo, instalación y configuración de impresoras y equipos nuevos, configuración del correo y de los programas utilizados por la empresa, proporcionando soluciones a los requerimientos de los usuarios de acuerdo a los conocimientos propios e instrucciones del jefe inmediato para garantizar la permanencia y el buen funcionamiento de los equipos de computo de la empresa. DIGITEX Asesora en soporte técnico de Línea básica y banda ancha. Encargada de brindar asesoramiento para línea básica y banda ancha mediante la verificación del buen funcionamiento de los servicios de telefonía e Internet, configurando módem, restableciendo contraseñas, informando sobre inconvenientes que se hayan presentado con el servicio y en dado caso realizando reportes para asistencia técnica de acuerdo con los protocolos establecidos por la empresa para garantizar un excelente servicio a los clientes.","canEdit":false,"editUrl":"https://www.workana.com/freelancer/561538af8e00e66896a8aa8d853bfdd4/profile/history","g11n":{"edit":"Editar","save":"Guardar","cancel":"Cancelar","warning":"Cuidado: No compartas datos de contacto o podrás ser bloqueado.","expandText":"Ver más detalles","collapseText":"retraer","placeholder":"Describe tus tareas en proyectos anteriores, tu rol y valor agregado para cada hito de tu carrera profesional. Cuéntanos cómo tu trabajo le dio valor a cada proyecto en los que hayas colaborado a lo largo del tiempo. Elige lo aspectos más relevantes de cada posición, qué aprendiste y qué lograste, y todo lo que ayude a entender el camino de tu historia profesional."},"validation":{"required":true,"min":20,"max":50000}}},"profileCompleteness":{"show":false},"newProfileCard":{"canEditCompany":false,"canAddFavorite":false,"addFreelancersDropdownTitle":"Agregar a lista","isHero":false,"isVerifiedAgency":false,"companyVisibleName":"M. L.","companyId":766733,"companyHash":"561538af8e00e66896a8aa8d853bfdd4","ratingData":{"rating":0,"hasRating":false,"width":"width: 0","noRatings":"Ninguna calificación todavía","average":0,"ratingText":"Ninguna calificación todavía"},"profileVisibilityEditInitials":{"isChecked":true,"actionUrl":"https://www.workana.com/companies/profile/edit/visibility","g11n":{"toggleLabel":"Perfil público"}},"agencyEditInitials":{"isChecked":false,"actionUrl":"https://www.workana.com/companies/profile/edit/is_agency","g11n":{"toggleLabel":"Perfil de Agencia"}},"phone":{"text":"Número de teléfono:","canEditPhone":false,"hasPhone":true,"number":null},"countryData":{"country":"CO","name":"Colombia","class":"flag flag-co","url":"https://www.workana.com/freelancers/colombia?ref=freelancer_view","blankGif":"https://wkncdn.com/newx/assets/build/img/blank.e5634ce39.gif"},"hourlyRate":{"text":"Valor hora:","rate":"CO$ 16.000,00","isSet":true,"currency":"COP","amount":"16000.00"},"mainSkill":{"isSet":true,"text":"Freelancer experto en Programación y Tecnología"},"public":true,"clarificationText":"Formatos permitidos:
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Ejecución de planes y estrategias de comunicación digital, community manager, planificación de anuncios y pautas, interlocución con clientes y mantenimiento del sitio web. 2014 - 2016: Productora Audiovisual y editora de video en la agencia de publicidad J W Thompson, trabajando para marcas nacionales e internacionales: Pepsi, Paso de los Toros, H2oH!, Zillertal, Unilever, Nevex, Nestlé, Fundación Teletón, Antel, Banca de Quinielas, Montevideo Shopping, Canarias, CNdeF. 2013 - 2016: Editora periodística y redacción noticias en el portal Web de noticias Informarte. Creación de contenidos, noticias y textos para Internet. Manejo de publicidad y marketing digital de Informarte. 2012: Periodismo Audiovisual en el portal de noticias Espectador.com, radio El Espectador.","rating":5,"ranking":145,"position":{"position":"gold","next":{"name":"Platinum","next":"hero","description":"Platinum es el quinto nivel de Workana. ¡Estás llegando a la cima! 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