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Recibida en Administración Hotelera.
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Atención al cliente - call center en Disney (Durante 1 años y 6 meses)
Consultora Mc Luhan: Campaña Disney Centro de Contacto Disney: comencé como asesor telefónico de atención al cliente, luego realice tareas dentro del sector de formularios web de: información general de los parques, alojamientos y visitas, espectáculos y películas (fechas de estreno, costos de entradas, horarios, etc), grilla de programación para todos los canales de la empresa, concursos e iniciativas e información en general de todo lo relacionado con Disney y en la actualidad estoy en el sector de redes sociales (Community Management).
Ene 2016 - Abr 2016 Atención al cliente y asesora de ventas en Instituto Roberto Piazza (Durante 4 meses)
Tareas administrativas varias. Publicidad de las carreras y/o cursos y/ seminarios. Y asesoramiento y venta de cada carrera y/o cursos y/ seminarios.
Ago 2010 - May 2011 Asesor de at al cliente / analista crediticio en CMR Falabella (Cía Financiera) (Durante 10 meses)
Atención al cliente en reclamos, quejas y asesoramiento en general del y los productos ofrecidos. También evaluaba solicitudes para tarjetas y/o préstamos. Mi tarea se basaba en evaluar el comportamiento crediticio de esa persona para ver si puede solicitar el o los productos. Se analiza la información y comportamiento financiero de cada persona; se evalúa y-o amplio límites de crédito. Control de las aperturas, rechazos y pendientes diarios para poder alcanzar los objetivos mensuales.
Feb 2005 - Abr 2010 Atención al cliente / analista back office en Grupo Supervielle SA (Durante 5 años y 3 meses)
-Analista Back office de Operaciones (Desde Febrero 2007 hasta Abril del 2010 ) Análisis general de clientes con inconvenientes varios Análisis y seguimientos de cuentas con problemas puntuales con respecto a la entrega de resúmenes y/o tarjetas. Armado de dinámicas (excel) mensuales para comparar y mejorar el sistema de entrega (resúmenes/tarjetas). Contabilidad de préstamos y tareas diarias no programadas enviadas vía mail. Manejo y búsqueda de documentación, seguro de desempleo (préstamos y/o tarjetas). Contacto y enlace permanente con áreas internas (marketing, contabilidad, legales, cobranzas, etc) y externas (Chevallier) Refinanciación: Altas de cuentas, análisis y ajustes. Contacto permanente y trabajo conjunto con el sector de collections. Análisis de planilla mensual de refinanciación: control de ingresos vs. parte contable. -Asesor de At al cliente- Analista de Back Office (Desde Febrero 2005 – Hasta Enero del 2007) Atención al cliente (llamados entrantes y salientes) . Resolución de reclamos (Baja de tarjeta-baja de plan de cuotas- limpieza de cuentas y análisis de cuenta en gral) Cobertura de vida, incapacidad y desempleo: Armado de carpetas para enviar a la Cía. aseguradora, seguimientos de cada caso e imputación de pagos (tanto para préstamos como para tarjetas). Análisis de casos para el Dpto de Legales
Feb 2004 - Feb 2005 Telemarketing en Atento SA (Grupo Telefónica) (Durante 1 años y 1 meses) Venta telefónica
Ene 2003 - Feb 2004 Recepcionista en Mister Travel Agencia de Tursimo (Durante 1 años y 2 meses)Recepción y secretariado. Tareas administrativas, ventas y atención al cliente.
Nov 2000 - Nov 2002 3 pasantías en diferentes hoteles en Hoteles de 4 y 5 * (Durante 2 años y 1 meses)
Realice 3 pasantías en el Sheraton Libertador en donde mi función era en el sector de recepción (gimnasio-spa) y además hacia tareas de housekeeping. Luego realice mi segunda pasantía correspondiente a la carrera en el Hotel Elevage en donde estaba en el departamento de organización de eventos y por último realicé mi última pasantía en Mexico- Manzanillo en los Hoteles Las Hadas y Karmina Palace en donde estaba encargada de la recepción en el restaurant del lugar ( Las Hadas)y en el sector de animación y deportes en el hotel Karmina Palace, por último trabaje un tiempo como secretaria/recepcionista del gerente de alimentos y bebidas del hotel.(suplencia por maternidad)","rawText":"May 2016 - Octubre 2017 Atención al cliente - call center en Disney (Durante 1 años y 6 meses) Consultora Mc Luhan: Campaña Disney Centro de Contacto Disney: comencé como asesor telefónico de atención al cliente, luego realice tareas dentro del sector de formularios web de: información general de los parques, alojamientos y visitas, espectáculos y películas (fechas de estreno, costos de entradas, horarios, etc), grilla de programación para todos los canales de la empresa, concursos e iniciativas e información en general de todo lo relacionado con Disney y en la actualidad estoy en el sector de redes sociales (Community Management). Ene 2016 - Abr 2016 Atención al cliente y asesora de ventas en Instituto Roberto Piazza (Durante 4 meses) Tareas administrativas varias. Publicidad de las carreras y/o cursos y/ seminarios. Y asesoramiento y venta de cada carrera y/o cursos y/ seminarios. Ago 2010 - May 2011 Asesor de at al cliente / analista crediticio en CMR Falabella (Cía Financiera) (Durante 10 meses) Atención al cliente en reclamos, quejas y asesoramiento en general del y los productos ofrecidos. También evaluaba solicitudes para tarjetas y/o préstamos. Mi tarea se basaba en evaluar el comportamiento crediticio de esa persona para ver si puede solicitar el o los productos. Se analiza la información y comportamiento financiero de cada persona; se evalúa y-o amplio límites de crédito. Control de las aperturas, rechazos y pendientes diarios para poder alcanzar los objetivos mensuales. Feb 2005 - Abr 2010 Atención al cliente / analista back office en Grupo Supervielle SA (Durante 5 años y 3 meses) -Analista Back office de Operaciones (Desde Febrero 2007 hasta Abril del 2010 ) Análisis general de clientes con inconvenientes varios Análisis y seguimientos de cuentas con problemas puntuales con respecto a la entrega de resúmenes y/o tarjetas. Armado de dinámicas (excel) mensuales para comparar y mejorar el sistema de entrega (resúmenes/tarjetas). Contabilidad de préstamos y tareas diarias no programadas enviadas vía mail. Manejo y búsqueda de documentación, seguro de desempleo (préstamos y/o tarjetas). Contacto y enlace permanente con áreas internas (marketing, contabilidad, legales, cobranzas, etc) y externas (Chevallier) Refinanciación: Altas de cuentas, análisis y ajustes. Contacto permanente y trabajo conjunto con el sector de collections. Análisis de planilla mensual de refinanciación: control de ingresos vs. parte contable. -Asesor de At al cliente- Analista de Back Office (Desde Febrero 2005 – Hasta Enero del 2007) Atención al cliente (llamados entrantes y salientes) . Resolución de reclamos (Baja de tarjeta-baja de plan de cuotas- limpieza de cuentas y análisis de cuenta en gral) Cobertura de vida, incapacidad y desempleo: Armado de carpetas para enviar a la Cía. aseguradora, seguimientos de cada caso e imputación de pagos (tanto para préstamos como para tarjetas). Análisis de casos para el Dpto de Legales Feb 2004 - Feb 2005 Telemarketing en Atento SA (Grupo Telefónica) (Durante 1 años y 1 meses) Venta telefónica Ene 2003 - Feb 2004 Recepcionista en Mister Travel Agencia de Tursimo (Durante 1 años y 2 meses)Recepción y secretariado. Tareas administrativas, ventas y atención al cliente. Nov 2000 - Nov 2002 3 pasantías en diferentes hoteles en Hoteles de 4 y 5 * (Durante 2 años y 1 meses) Realice 3 pasantías en el Sheraton Libertador en donde mi función era en el sector de recepción (gimnasio-spa) y además hacia tareas de housekeeping. 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