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Coordinación de proyectos.

Asistir al área de Market de Edesur S.A a gestionar sus proyectos tanto desde el punto de la demanda como seguimiento de planes.
Seguimientos de pruebas unitarias de integración y uat del nuevos sistema de atención Salesforce.
Desarrollo de indicadores para la gerencia general.

Best Idea Group
                                                        03/2014 12/2016
Coordinación de proyectos

Dentro de mis responsabilidades en esta empresa joven incubadora de proyectos, se encuentran:

Implementar una metodología para gestionar la demanda (implementé metodologías ágiles)
Relacionamiento con los stakeholders, interpretando las ideas y necesidades para convertirlas en un producto.
Administración de Software Factory , diseñadores y equipo de marketing.
Administración de presupuesto

Los desarrollos son bajo tecnología mobile y web.

Productos desarrollados.

Movistar Viajes
Egresados.com
Desafiogol.com
Toctocviajes.com

Banco Galicia
Líder de Proyectos .                                              10/2013- 01/2014
Dentro de mis responsabilidades en este puesto, se encuentran:
•    Gestión de Activos Inmovilizados:
Gestión de Venta de Activos
Gestión de donaciones
Gestión de residuos eléctrónicos
Cumplimiento de normativa ambientales inherentes a e-scrap.

Jefe Planeamiento y Control de Gestión Centro de Contacto con Clientes               09/2008 - 09/2012
Dentro de mis responsabilidades en este puesto, se encuentran Calidad de servicios, satisfacción de clientes, innovación y cambio en procesos de mejora, vínculo con proveedores de Call Centers, capacitación de recursos de alto rendimiento, liderazgo de equipos.
Lideré un equipo de 24 personas coordinando:
• Procesos de schedulling de todos los servicios del centro de contacto con clientes.
• La planificación de los recursos necesarios en el largo plazo.
• El control de la gestión (generación de informes y seguimiento de planificación y cumplimiento del servicio, tablero de KPI).
• La gestión de la calidad de atención. (calibraciones, criterios para monitoreos,auditorías de calidad)
• La mejora continua de los procesos.
• La automatización de llamadas vía IVR
• La capacitación para todos los servicios.
• La comunicación y acciones de motivación.
• Participé en el proceso de selección de personal.
• Gestioné contratos y proveedores externos
Adicionalmente a mis responsabilidades como Jefe de Planeamiento, desde enero 2012 a Septiembre 2012 líderé un equipo de 70 personas, gestionando la cobranza de morosos.
Gestioné 6 call centers externos de cobranzas.

Líder de Proyectos Control de Gestión de Sistemas                           09/2000 - 09/2008
Participé en la definición y lideré la implementación del modelo de relacionamiento y gestión de la demanda de IT.
• Participé en la confección de indicadores de gestión, la definición de estándares corporativos y la elaboración de procesos inherentes al Governance.
• Coordiné la planificación, desarrollo e implementación de varios sistemas de información internos.
• Lideré y gestioné la administración de activos de IT.
Responsable de la elaboración del resumen de ingresos, costos y gastos incurridos mensualmente, para el área de sistema(P&L)..

Argencard
Líder de Proyectos                                               09/1992–09/2000
Lideré equipos que realizaban todas las tareas inherentes al ciclo de vida de software.
Coordiné y gestioné proyectos bajo mi responsabilidad, asegurando el cumplimiento de plazos, costos y calidad de los planes de trabajo.
Me especialicé y tenía la responsabilidad de los sistemas de fraudes de la compañía.

Banca Nationale del Lavoro                                       08/1990 09/1992
I.T.A.C.O. (del grupo Banca Nazionale del Lavoro y Juncal)
Me desempeñé como analistas en los siguientes proyectos.
Sistema de tarjetas Oasis de la Banca Nazionale del Lavoro
Nuevos sistemas para la Municipalidad de la ciudad de Buenos Aires
- Dirección Gral. de Tránsito.
- Sistema de control de emisión de licencias de conducir.
-Dirección Gral. de Rentas
Lideré la migración del sistema de Fraude de Tarjeta de Crédito (Mastercard), de WANG a entorno IBM HOST, para la empresa Argencard S.A.

Proceda
Analista de Sistemas .                                             01/1986-01/1990
Me desempeñé progresivamente en los roles de programador, analista técnico, analista funcional.
Proyecto Automatización de la línea de caja y cajeros para Banco Provincia de Buenos Aires.
Proyectos de cambio core business , para el Banco Provincia de Buenos Aires.
Proyecto de cambio core business, para el Banco Provincia de San Luis","rawText":"Crowdard. 01/2017 ahora Coordinación de proyectos. Asistir al área de Market de Edesur S.A a gestionar sus proyectos tanto desde el punto de la demanda como seguimiento de planes. Seguimientos de pruebas unitarias de integración y uat del nuevos sistema de atención Salesforce. Desarrollo de indicadores para la gerencia general. Best Idea Group 03/2014 12/2016 Coordinación de proyectos Dentro de mis responsabilidades en esta empresa joven incubadora de proyectos, se encuentran: Implementar una metodología para gestionar la demanda (implementé metodologías ágiles) Relacionamiento con los stakeholders, interpretando las ideas y necesidades para convertirlas en un producto. Administración de Software Factory , diseñadores y equipo de marketing. Administración de presupuesto Los desarrollos son bajo tecnología mobile y web. Productos desarrollados. Movistar Viajes Egresados.com Desafiogol.com Toctocviajes.com Banco Galicia Líder de Proyectos . 10/2013- 01/2014 Dentro de mis responsabilidades en este puesto, se encuentran: • Gestión de Activos Inmovilizados: Gestión de Venta de Activos Gestión de donaciones Gestión de residuos eléctrónicos Cumplimiento de normativa ambientales inherentes a e-scrap. Jefe Planeamiento y Control de Gestión Centro de Contacto con Clientes 09/2008 - 09/2012 Dentro de mis responsabilidades en este puesto, se encuentran Calidad de servicios, satisfacción de clientes, innovación y cambio en procesos de mejora, vínculo con proveedores de Call Centers, capacitación de recursos de alto rendimiento, liderazgo de equipos. Lideré un equipo de 24 personas coordinando: • Procesos de schedulling de todos los servicios del centro de contacto con clientes. • La planificación de los recursos necesarios en el largo plazo. • El control de la gestión (generación de informes y seguimiento de planificación y cumplimiento del servicio, tablero de KPI). • La gestión de la calidad de atención. (calibraciones, criterios para monitoreos,auditorías de calidad) • La mejora continua de los procesos. • La automatización de llamadas vía IVR • La capacitación para todos los servicios. • La comunicación y acciones de motivación. • Participé en el proceso de selección de personal. • Gestioné contratos y proveedores externos Adicionalmente a mis responsabilidades como Jefe de Planeamiento, desde enero 2012 a Septiembre 2012 líderé un equipo de 70 personas, gestionando la cobranza de morosos. Gestioné 6 call centers externos de cobranzas. Líder de Proyectos Control de Gestión de Sistemas 09/2000 - 09/2008 Participé en la definición y lideré la implementación del modelo de relacionamiento y gestión de la demanda de IT. • Participé en la confección de indicadores de gestión, la definición de estándares corporativos y la elaboración de procesos inherentes al Governance. • Coordiné la planificación, desarrollo e implementación de varios sistemas de información internos. • Lideré y gestioné la administración de activos de IT. Responsable de la elaboración del resumen de ingresos, costos y gastos incurridos mensualmente, para el área de sistema(P&L).. Argencard Líder de Proyectos 09/1992–09/2000 Lideré equipos que realizaban todas las tareas inherentes al ciclo de vida de software. Coordiné y gestioné proyectos bajo mi responsabilidad, asegurando el cumplimiento de plazos, costos y calidad de los planes de trabajo. Me especialicé y tenía la responsabilidad de los sistemas de fraudes de la compañía. Banca Nationale del Lavoro 08/1990 09/1992 I.T.A.C.O. (del grupo Banca Nazionale del Lavoro y Juncal) Me desempeñé como analistas en los siguientes proyectos. Sistema de tarjetas Oasis de la Banca Nazionale del Lavoro Nuevos sistemas para la Municipalidad de la ciudad de Buenos Aires - Dirección Gral. de Tránsito. - Sistema de control de emisión de licencias de conducir. -Dirección Gral. de Rentas Lideré la migración del sistema de Fraude de Tarjeta de Crédito (Mastercard), de WANG a entorno IBM HOST, para la empresa Argencard S.A. Proceda Analista de Sistemas . 01/1986-01/1990 Me desempeñé progresivamente en los roles de programador, analista técnico, analista funcional. Proyecto Automatización de la línea de caja y cajeros para Banco Provincia de Buenos Aires. Proyectos de cambio core business , para el Banco Provincia de Buenos Aires. Proyecto de cambio core business, para el Banco Provincia de San Luis","canEdit":false,"editUrl":"https://www.workana.com/freelancer/4ebfef8d6e35ec4f9b774bc7e65e52f0/profile/history","g11n":{"edit":"Edit","save":"Save","cancel":"Cancel","warning":"Warning: Don't share contact information or you may be blocked.","expandText":"View more","collapseText":"View less","placeholder":"Describe your work on previous projects, your role, and your contributions for each milestone of your professional career. Tell us how your work has brought value to the projects you have collaborated on in the past. 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