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Soy buena líder trabajando en equipo, con una fuerte orientación de servicio al cliente, gestión eficaz del tiempo, y excelentes habilidades interpersonales y de comunicación. Soy una persona dinámica con la capacidad de realizar múltiples tareas y de resolver problemas de forma asertiva y creativa","rawText":"Administradora Hotelera con experiencia en relación, atención, negociación y administración de clientes, compras y presupuestos. Soy buena líder trabajando en equipo, con una fuerte orientación de servicio al cliente, gestión eficaz del tiempo, y excelentes habilidades interpersonales y de comunicación. Soy una persona dinámica con la capacidad de realizar múltiples tareas y de resolver problemas de forma asertiva y creativa","canEdit":false,"editUrl":"https://www.workana.com/freelancer/d78a038fa878f8541b982a82e83d324b/profile/description","g11n":{"edit":"Editar","save":"Guardar","cancel":"Cancelar","warning":"Cuidado: No compartas datos de contacto o podrás ser bloqueado.","expandText":"Ver más detalles","collapseText":"retraer","placeholder":"Sintentiza en pocas palabras aquello que mejor te define como profesional. Muestra al mundo lo que puedes brindar para darle dirección a tu carrera freelance. Ej: Diseñador de imagen y sonido especialista en videos institucionales y retoque fotográfico"},"validation":{"required":true,"min":20}},"history":{"section":"history","title":"Historia laboral","dangerouslyWillBeRenderAsHtml_text":"EXPERIENCIA PROFESIONAL

09/2012 - 01/2015

Embajada Británica, Bogotá
Asistente General de Servicios Corporativos
•    Planee, coordine, organice y lleve a cabo las compras nacionales e internacionales de bienes y servicios requeridos por la Misión diplomática y posteriormente realice el debido control y distribución de los mismos.
•    Brinde soporte en temas relacionados con procesos administrativos a todas las áreas de la Misión Diplomática.
•    Apoye y asistí al Oficial de Servicios Corporativos y al Gerente de Servicios Corporativos.
•    Administre dos de los presupuestos de la Embajada, una caja menor del área de Servicios Corporativos y el almacén de suministros de Papelería.
•    Apoye la planeación y organización de algunos eventos llevados a cabo por la Embajada.
•    Cuando fue solicitado fui el Back-up del Administrador de Sistemas.
•    Cumplí con las funciones de ordenante y recibidor en PRISM. (Core Prism Requisitioner) en la sección administrativa y brinde apoyo a varias secciones de la Embajada.

05/2012 – 08/2012

Embajada Británica, Bogotá
Asistente de Visas
•    Tomé huellas biométricas a los aplicantes diariamente para seguir con el proceso de las aplicación a las visas, recibiendo toda la documentación, ingresando todos los datos requeridos en el sistema para la posterior evaluación por parte de los oficiales.
•    Realicé la entrega de pasaportes a los aplicantes .
•    Recibí las desde México, Ecuador y Venezuela realizando el mismo procedimiento para su aprobación.
•    Realicé archivo de aplicaciones cuando fuera necesario.

07/2011 – 05/2012

Embajada Británica, Bogotá
Recepcionista
•    Contribuí con un excelente servicio atendiendo adecuadamente el conmutador en la Embajada.
•    Diariamente organicé la correspondencia para locales y Británicos, Ingrese en el sistema los recibos de servicios de Británicos solicitado por contabilidad.
•    Maneje las reservas del salón de conferencias
•    Atendí a clientes externos e internos
•    Confirmé pagos a proveedores

08/2010 – 03/2011

JW Marriott Hotel, Bogotá
Recepcionista
•    Realice todas las funciones necesarias para llevar a cabo un excelente servicio y lograr la satisfacción de cada huésped como check in, check out, manejo de caja, recepción de solicitudes, registro de grupos, control de llaves, verificación del reporte de ama de llaves, autorización de servicios, entre otros.

07/2009 – 10/2009

Marriott Hotel, Bogotá
Jefe de Consejería
•    Participé en la apertura del hotel brindando todo mi capital humano para realizar una apertura exitosa, atendiendo todos los requerimientos del jefe de recepción para recolectar toda la información necesaria para tenerla al día para el momento de la apertura para los huéspedes.
•    Atendí a los huéspedes en todos los servicios de conserjería requeridos guiando a la conserje a realizar un servicio excepcional.
•    Recibí, tramite y dirigí las reclamaciones de los huéspedes.

01/2008 – 04/2008

Bh Hoteles, Bogotá
Ejecutiva de Ventas
•    Organicé y maneje la base de datos de clientes para apertura de nuevo hotel, realizando las visitas requeridas para dar a conocer el nuevo proyecto.

02/2006 – 05/2007

Hotel Radisson Royal, Bogotá
Recepcionista
•    Realice todas las funciones necesarias para llevar a cabo un excelente servicio y lograr la satisfacción de cada huésped como check in, check out, manejo de caja, recepción de solicitudes, registro de grupos, control de llaves, verificación del reporte de ama de llaves, autorización de servicios, reservas de habitaciones, entre otros.

05/2004 – 08/2005

Hotel Bogotá Royal, Bogotá
Recepcionista
•    Realice todas las funciones necesarias para llevar a cabo un excelente servicio y lograr la satisfacción de cada huésped como check in, check out, manejo de caja, recepción de solicitudes, registro de grupos, control de llaves, verificación del reporte de ama de llaves, autorización de servicios, reservas de habitaciones, entre otros.","rawText":"EXPERIENCIA PROFESIONAL 09/2012 - 01/2015 Embajada Británica, Bogotá Asistente General de Servicios Corporativos • Planee, coordine, organice y lleve a cabo las compras nacionales e internacionales de bienes y servicios requeridos por la Misión diplomática y posteriormente realice el debido control y distribución de los mismos. • Brinde soporte en temas relacionados con procesos administrativos a todas las áreas de la Misión Diplomática. • Apoye y asistí al Oficial de Servicios Corporativos y al Gerente de Servicios Corporativos. • Administre dos de los presupuestos de la Embajada, una caja menor del área de Servicios Corporativos y el almacén de suministros de Papelería. • Apoye la planeación y organización de algunos eventos llevados a cabo por la Embajada. • Cuando fue solicitado fui el Back-up del Administrador de Sistemas. • Cumplí con las funciones de ordenante y recibidor en PRISM. 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