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Caracas            Jefe de Soporte y Telecomunicaciones
Personal a cargo: 3

Velar por el buen funcionamiento de la infraestructura tecnológica tanto de los Servidores como las redes.
Realizar copias de seguridad de datos.
Administrar el Firewall (ZyXEL ZyWALL USG 300), encargado del balanceo de carga ISP, VPN ssl y Ipsec.
Instalación, administración y mantenimiento a servidores con sistema operativo Windows 2012 r2 Estándar y Data center.
Manejo e instalación de máquinas virtuales con Hyper-V.
Análisis e implementación de mejoras en el área de tecnología.
Supervisar y garantizar el buen servicio del soporte en los diferentes niveles.
Administración de la central telefónica Hipath 3000.
Implantación de servidor de respaldo vía FTP instalado en ambiente Linux Suse.
Implementación de Software de respaldo (Backup Maker).
Instalación y administración de servidor de acceso remoto (rdweb) instalado en ambiente Windows server 2012 r2.
Administrador del servidor dominio instalado en ambiente Windows Server 2012 r2.

Nov. 2006 – Mar.2017 Administradora de Servicios Planinsa
Caracas Coordinador de Soporte y Telecomunicaciones
Personal a cargo: 6

Tareas realizadas:

Supervisar y garantizar el buen servicio del soporte a los diferentes usuarios de las diferentes empresas, en primer nivel (soporte telefónico) y segundo nivel (soporte en sitio).
Evaluación y administración de los requerimientos de los proyectos informáticos, ajustándose al presupuesto asignado
Compras de equipos tecnológicos.
Analizar e implementar mejoras en el área.
Administración, actualización y mantenimiento de los equipos y servicios de tecnología
Líder de proyecto (diseño e implementación y administración) Contact center (Approach) de 40 puestos, con campañas entrantes y salientes, grabación y monitoreo de llamadas. Con tecnología VoIP, Central telefónica Siemens Hipath 4000, instalado en un ambiente Windows server 2008.
Líder de proyecto (diseño e implementación y administración) servidor de Fax (Rightfax) con 13 canales para la recepción y envió de fax. Instalado en un ambiente Windows server 2003, tecnología VoIP, Central telefónica Siemens Hipath 4000.
Implementación del servidor de monitoreo (Nagios) el permite verificar en tiempo real todos los servidores y enlaces de la empresa. Instalado en un ambiente Debían GNU/Linux 6.0.3 (squeeze).
Diseño e implementación de políticas de seguridad en los puertos, para evitar la vulnerabilidad de la red. Estas fueron realizadas en equipos Cisco 2950 y 3560 y 3750 x.
Migración de Windows XP a Windows 7 para mejorar la funcionalidad de las aplicaciones de la empresa.
Líder de proyecto en la implementación de un UPS para la sala de servidores, para garantizar la operatividad de la empresa, debido a los cortes de electricidad.
Administrador del Firewall Fortinet (fortiGate 200B), el cual se encarga de administrar los servicios de internet a la red interna, conexiones remotas (VPN), AntiSpam, filtrado de correo, filtrado de páginas web, QoS,
Líder de proyecto de la Migración de plataforma de voz Siemens HiPath 4000 V5 a UNIFY OpenScape 4000 V7, ampliación que se realizó para el crecimiento de llamadas entrantes y salientes para el mejor funcionamiento del Contact Center.
Administrador de la central telefónica OpenScape 4000 V7 UNIFY, la cual consta de extensiones analógicas, IP y digitales.
Administrar el sistema de tarificación de llamadas telefónicas (Sacet).
Supervisar el funcionamiento de la VPN, esta se realiza con el Fortinet (fortiGate 200B).
Implementación de servidor de aplicaciones vía FTP, instalado en ambiente Windows server 2008.
Configuración y administración de router Mikrotik via Hotspot.

Feb. 2004 – Oct. 2006 Industrias Coramodio C.A.
Caracas Analista de soporte 3

Tareas realizadas:

Solventar incidencias que se puedan presentar en los usuarios de la empresa con respecto a hardware, software y telefonía.
Instalar, configurar y mantener el buen funcionamiento de las diferentes estaciones de trabajo de la corporación.
Realización de cableado estructurado.
Soporte e instalación del Developer web y cliente servidor para programadores (Oracle)
Soporte e instalacion al sistema Acsel/X.
Realizacion de VPN con el aplicativo Tarantella.","rawText":"Marzo 2017 - Actualidad SUMINDU C.A. Caracas Jefe de Soporte y Telecomunicaciones Personal a cargo: 3 Velar por el buen funcionamiento de la infraestructura tecnológica tanto de los Servidores como las redes. Realizar copias de seguridad de datos. Administrar el Firewall (ZyXEL ZyWALL USG 300), encargado del balanceo de carga ISP, VPN ssl y Ipsec. Instalación, administración y mantenimiento a servidores con sistema operativo Windows 2012 r2 Estándar y Data center. Manejo e instalación de máquinas virtuales con Hyper-V. Análisis e implementación de mejoras en el área de tecnología. Supervisar y garantizar el buen servicio del soporte en los diferentes niveles. Administración de la central telefónica Hipath 3000. Implantación de servidor de respaldo vía FTP instalado en ambiente Linux Suse. Implementación de Software de respaldo (Backup Maker). Instalación y administración de servidor de acceso remoto (rdweb) instalado en ambiente Windows server 2012 r2. Administrador del servidor dominio instalado en ambiente Windows Server 2012 r2. Nov. 2006 – Mar.2017 Administradora de Servicios Planinsa Caracas Coordinador de Soporte y Telecomunicaciones Personal a cargo: 6 Tareas realizadas: Supervisar y garantizar el buen servicio del soporte a los diferentes usuarios de las diferentes empresas, en primer nivel (soporte telefónico) y segundo nivel (soporte en sitio). Evaluación y administración de los requerimientos de los proyectos informáticos, ajustándose al presupuesto asignado Compras de equipos tecnológicos. Analizar e implementar mejoras en el área. Administración, actualización y mantenimiento de los equipos y servicios de tecnología Líder de proyecto (diseño e implementación y administración) Contact center (Approach) de 40 puestos, con campañas entrantes y salientes, grabación y monitoreo de llamadas. Con tecnología VoIP, Central telefónica Siemens Hipath 4000, instalado en un ambiente Windows server 2008. Líder de proyecto (diseño e implementación y administración) servidor de Fax (Rightfax) con 13 canales para la recepción y envió de fax. Instalado en un ambiente Windows server 2003, tecnología VoIP, Central telefónica Siemens Hipath 4000. Implementación del servidor de monitoreo (Nagios) el permite verificar en tiempo real todos los servidores y enlaces de la empresa. Instalado en un ambiente Debían GNU/Linux 6.0.3 (squeeze). Diseño e implementación de políticas de seguridad en los puertos, para evitar la vulnerabilidad de la red. Estas fueron realizadas en equipos Cisco 2950 y 3560 y 3750 x. Migración de Windows XP a Windows 7 para mejorar la funcionalidad de las aplicaciones de la empresa. Líder de proyecto en la implementación de un UPS para la sala de servidores, para garantizar la operatividad de la empresa, debido a los cortes de electricidad. Administrador del Firewall Fortinet (fortiGate 200B), el cual se encarga de administrar los servicios de internet a la red interna, conexiones remotas (VPN), AntiSpam, filtrado de correo, filtrado de páginas web, QoS, Líder de proyecto de la Migración de plataforma de voz Siemens HiPath 4000 V5 a UNIFY OpenScape 4000 V7, ampliación que se realizó para el crecimiento de llamadas entrantes y salientes para el mejor funcionamiento del Contact Center. Administrador de la central telefónica OpenScape 4000 V7 UNIFY, la cual consta de extensiones analógicas, IP y digitales. Administrar el sistema de tarificación de llamadas telefónicas (Sacet). Supervisar el funcionamiento de la VPN, esta se realiza con el Fortinet (fortiGate 200B). Implementación de servidor de aplicaciones vía FTP, instalado en ambiente Windows server 2008. Configuración y administración de router Mikrotik via Hotspot. Feb. 2004 – Oct. 2006 Industrias Coramodio C.A. 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